Marks & Spencer Reviews

Name: Marks & Spencer
Rating: 2.09

2.1 Rating 1,256 Reviews

24 %

of reviewers recommend Marks & Spencer

Company Reviews

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Metrics

2.1

Based on 1,256 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Phone:

ph:+44-33-30148000

Email:

retailcustomer.services@marksandspencer.com

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Marks & Spencer 1 star review on 18th September 2025

464

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered my mum the colour burst bouquet for Mother’s Day online costing me £35, I expected good quality from marks and Spencer’s but would have got better quality from a £10 bouquet from Morrison’s, some of the flowers where withered and a couple had the heads snapped off, my mum was disappointed with the quality, also the delivery driver dumped the box at door and didn’t even chap the door, my stepdad had been waiting in for them to arrive and only noticed the box sitting outside the front door on the street when he went to his car for something, doubt I’ll be ordering flowers from them again.”

Helpful Report

Posted 4 years ago

“I had a bouquet of flowers for Mother’s Day but the Lily’s didn’t open. I followed the instructions to the letter but they just died”

Marks & Spencer 1 star review on 20th March 2021

Helpful Report

Posted 4 years ago

“I ordered a beautiful bouquet of flowers for my mum for Mother’s Day and was so disappointed when they started dying after one day! £30 isn’t cheap for flowers so you’d expect them to turn up alive”

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Posted 4 years ago

“Can only echo other customer comments - my Mother's Day flowers were Nothing like the online photograph. Who knows how long the wilted and broken blooms had been bagged in the box. By day 2, stems had rotted and flower heads never had a chance! Would love to hear a comment from M & S!”

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Posted 4 years ago

“Three bouquet of flowers purchased for Mother’s Day. £25 for each bouquet and they were absolutely shocking. Contacted M&S with no response. I will never buy from them again.”

Marks & Spencer 1 star review on 19th March 2021

Helpful Report

Posted 4 years ago

“If I could give minus ten stars I would. Huge box with very small broken plant inside complete with smashed pot for mother's day. Complained and was sent an even worse replacement. Promised a new replacement but never arrived. What on earth has happened to marks and Spencers . SO angry and disappointed. 😐”

Helpful Report

Posted 4 years ago

“My 13yr old son paid £12 for a bunch of flowers for Mothering Sunday. The quality was really poor and all but one of the Lilly heads has shrivelled and turned brown, so they won’t be opening. There were only 3 stems with 11 buds. The leaves are also yellow. Tesco and Asda sell lovely lilies at just £6 and you get high quality FRESH flowers that last well over the 5 days equally suggested by M&S. Same conditions as always, away from sunlight, not in a hot room or near a draft, the same as I would with Tesco or Asda flowers. Cut perfectly and placed in plant food. What on earth has happened to M&S quality standards? The M&S flowers were meant to be a premium treat instead they were a disappointment. Such a shame. I can see from reviews that I wasn’t alone. However, the Belgium dusted truffles went down a treat. Also, the £25 meal deal of roast beef, roast potatoes and apple pie was great, even if I had to oversee the cooking. There are more important things to worry about in life but when I see others can’t see their parent & the flowers were meant to make up for this, I can only guess M&S were a bit stretched to meet demand and their standards slipped, which has left many upset customers and recipients. I personally won’t be buying M&S flowers and next time he’ll buy from Asda or Tesco if he buys flowers again.”

Helpful Report

Posted 4 years ago

“Flowers daughter bought me lasted 2 days really disappointed won't be purchasing from you againc”

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Posted 4 years ago

“Flowers sent for Mother’s Day arrived half dead and the whole lot were gone within 4 days. Tried to complain but first time operator hung up on me and second time gave me non existent email address. Tried live chat but again no one available and it timed out. My son spent a lot of his hard earned money on these and it’s disgusting that there is no way to even complain about them. Shame on you.”

Helpful Report

Posted 4 years ago

“Dead, wilted, lifeless flowers with no colour. Appalling that someone could even send these out on Mother's day. Profit over people, shame on you M&S”

Helpful Report

Posted 4 years ago

“Received flowers for Mother's Day I was really disappointed they were almost dead when they arrived I put them in water with the flower food hoping they would recover but they didn't a poor flower bouquet from m&s.”

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Posted 4 years ago

“My daughter sent flowers for mother's day The boxes were wet where water had leaked and flowers were disgraceful.Not a week on and heads are dropping off the roses and flowers are limp and shabby.Dont know how much she paid but whatever it was they weren't worth it.Have had better flowers from supermarket for £5 and lasted for over 3 weeks.Definately not impressed with Marks and Spencers flowers”

Helpful Report

Posted 4 years ago

“Mother's day flowers arrived Wednesday afternoonsusan”

Helpful Report

Posted 4 years ago

“My daughter ordered Mother’s Day flowers for me , extremely disappointed, flowers in bad condition and bulked out with greenery , especially after she told me the cost , could of brought a better bunch at the local petrol station , complete rip off”

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Posted 4 years ago

“Flowers ordered for Mothers day, looked nothing like the image on line, hardly any flowers more leaves than anything else. The flowers that were there were limp and dying. I will never ever buy from Marks and Spencer again, not even had a response to my complaint.”

Helpful Report

Posted 4 years ago

“Dead and wilting flowers - photo on their website a complete opposite of what arrived. Have ordered from M&S before but cannot not believe what was delivered on Mother's Day! SOOOOO DISAPPOINTED!!!”

Marks & Spencer 1 star review on 18th March 2021

Helpful Report

Posted 4 years ago

“Huge box arrived on M Day contained small dull sparse bouquet, greenery half dead, roses all brown outer petals did remove as instructed but all others went brown too, no gift card, 2 boxes stuffed with black paper and polystyrene type Pellets containing small afternoon tea items, cheap slab lemon cake, tiny shortbread, nice small chocolates, jam and pretty tea caddy. The profit must be be huge for them but a huge disappointment for a mother who’s relative spent a lot of hard earned money as we haven’t seen each other for nearly a year. Shame on M and S when it could have done so much better. Ie. Better brighter flowers, individual decorated cake and pretty decorated box......didn’t need two to recycle. I don’t want to tell her how dreadful it was as much thought went into it and presumably a high price.”

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Posted 4 years ago

“Large cardboard box delivered for Mother’s Day. Eleven small steps and two bits of sparse greenery. Was this supposed to be a ‘bouquet’? Leaves on some stalks dead and even shrivelled dry. I haven’t told my daughter.....what a waste of money. Looks as though they were making two bouquets out of one. Very cross recipient.”

Helpful Report

Posted 4 years ago

“My Son sent me the Clematis Bouquet for Mother's day. Nothing like online picture. Arrived when stated Saturday. Very very wilted,tops of some broken, lower flowers on stems dried up and dead Low grade flowers with sparse flowers on stems. Looked like the dregs. Prolific ugly greenery. The card inside was for someone else's Mum from Adele. I am not disclosing my son's name but it is not Adele!!!. Some one else as well as me will be disappointed. I told my son they were nice(which they were not). Totally disgusting.Photos added of what it should have been and what I have .”

Marks & Spencer 1 star review on 17th March 2021

Helpful Report

Posted 4 years ago

“Received Mothers Day daffodils from my son. In it were around 6 bunches of standard daffs, 1 bunch of yellow with orange trumpets several of which were cut ridiculously short mat and 1 bunch of cream narcissus which were brown limp and in very sorry state. Although I felt bad I did report this to my son with photo evidence, he complained to M and S and received a full refund! I just know these wouldn't have been cheap and it's just not hood enough!!”

Helpful Report

Posted 4 years ago

Marks & Spencer is rated 2.1 based on 1,256 reviews