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Marks & Spencer Reviews

2.1 Rating 1,232 Reviews

25 %

of reviewers recommend Marks & Spencer

Company Reviews

2.1

Based on 1,232 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

ph:+44-33-30148000

Email:

retailcustomer.services@marksandspencer.com

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461

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I chose Marks and Spencer as they are a well known company and the person who I spoke to when purchasing the policy was polite and knowledgeable about the type of insurance I wanted. The policy was also reasonably priced.”

Helpful Report

(Car Insurance) - Posted 9 years ago

“I have been surprised by patience and clarity of customer service people. I wish all the other insurance workers are like them!”

Helpful Report

(Car Insurance) - Posted 9 years ago

“Fully satisfied with extent of cover and premium charged. I have not needed to make a claim as yet, so I am not able to rate this most important element of the policy.”

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(Home Insurance) - Posted 9 years ago

“not needed to make a claim, but the quality of service and the product has been great.”

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(Car Insurance) - Posted 9 years ago

“Very pleased!”

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(Car Insurance) - Posted 9 years ago

“Got a lot of things included in the price which with other companies were extras”

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(Car Insurance) - Posted 9 years ago

“Buying cover was straightforward but I fail to understand why, when following her death I took my wife's name off the policy so that I was the only driver, the premium was increased. This fact makes it highly likely that when renewal time comes around I shall take my business elsewhere.”

Helpful Report

(Car Insurance) - Posted 9 years ago

“quick and easy to set up, will definitely be using m and s car insurance again. not badly priced either”

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(Car Insurance) - Posted 9 years ago

“quick, good value and very responsive to any alterations”

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(Car Insurance) - Posted 9 years ago

“Good efficient service at the best price”

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(Car Insurance) - Posted 9 years ago

“Excellent insurance price beat my previous insurance companies Aviva and axa by £80 plus extra cover ie windscreen,breakdown and hire car .”

Helpful Report

(Car Insurance) - Posted 9 years ago

“Easy online application. Very Efficent claim service.”

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(Pet Insurance) - Posted 9 years ago

“Very easy and at a price which I was quite happy with !”

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(Car Insurance) - Posted 9 years ago

“very good value”

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(Car Insurance) - Posted 9 years ago

“All dealt with very efficiently thank you.”

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(Car Insurance) - Posted 9 years ago

“excellent and efficient claims service-they could not have been more helpful or prompt”

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(Home Insurance) - Posted 9 years ago

“Do not buy,every change you make about your or if you buy another car there is administration fee(penalty)of 25£”

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(Car Insurance) - Posted 9 years ago

“Excellent web site. Easy to follow. Marks and spencer was the cheapest and the best for me. Good customer service”

Helpful Report

(Car Insurance) - Posted 9 years ago

“Found all I needed to know about my pet insurance,& received all documents in record time. Thank you.”

Helpful Report

(Pet Insurance) - Posted 9 years ago

“Great pet insurance at a reasonable price. V good value”

Helpful Report

(Pet Insurance) - Posted 9 years ago

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Marks & Spencer is rated 2.1 based on 1,232 reviews