Marks & Spencer Reviews

Name: Marks & Spencer
Rating: 2.06

2.1 Rating 1,330 Reviews

23 %

of reviewers recommend Marks & Spencer

Company Reviews

Questions

Metrics

2.1

Based on 1,330 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

ph:+44-33-30148000

Email:

retailcustomer.services@marksandspencer.com

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Marks & Spencer 1 star review on 17th January 2026

Sarah

Marks & Spencer 1 star review on 16th January 2026

Graham G

Marks & Spencer 1 star review on 18th September 2025

Anonymous

470

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased a wooden garden table and chairs from M & S and assumed it would be good quality and any problems would be dealt with. The table was set up in the garden for a barbecue and afterwards was placed back in the garage. On second use, my husband was shocked when opening the table, that one of the legs had a large crack through it. The table had never had anything heavy on it and had only been used for what is was intended. I contacted M&S and just under a week later they contacted me to arrange a visit by one of their technicians. The technician was quite abrupt and said that it looked like someone had forced the leg. I assured him that this was incorrect and was quite shocked by his attitude. I was then told by email, that because there wasn't a fault with the table there was nothing they could do. I was upset and shocked that M&S would treat a customer this way. I then wrote a one star review on Marks and Spencer.com, seemingly within their guidelines and it was removed. I am now left with an expensive, useless table and have lost all trust in the company. I will never shop with them again. I will never shop wit”

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Posted 9 years ago

“Web site very poor. Quality of clothing appalling. I am the only sort of customer they should be aiming at, I.e. Someone who remembers when the clothing was good quality, and well priced. I believe Marks and Spencer will only sell food within the next ten years as they simply cannot get the clothes right. I am also a share holder who can't sell her shares for what she paid for them!”

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Posted 9 years ago

“It sent me all the items I asked for and because I needed to return some, they acknowledged the return and my money was back in my account in a few days”

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Posted 9 years ago

“Beautiful, quality baby clothes and the staff interacted with our children which is always a lovely thing to do”

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Posted 9 years ago

“Loverly selection of autumn coats and jackets , if going away on holiday a nice selection of tee shirts,shorts for the ladies you can still get all summer tee shirts,skirts ,dress for evenings ware .”

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Posted 9 years ago

“Good quality school uniform. Ordered online and picked up in shop. My son finds the trousers very comfy.”

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Posted 9 years ago

“Ability to order online and have free delivery, good returns service”

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Posted 9 years ago

“Excellent customer service, friendly staff at tills always have a chat whilst serving. Find food to be of good quality and shop regularly for provisions. Women's clothing is good quality and reasonably priced with a great selection for all occasions”

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Posted 9 years ago

“Great customer assistants, always willing to help. Especially the one in St. Albans.”

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Posted 9 years ago

“very clean,staff very helpful and not to expensive”

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Posted 9 years ago

“I found the perfect jacket in the perfect colour for a forthcoming wedding, style was exactly as I expected and the length and fabric all excellent value for money.”

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Posted 9 years ago

“quality products”

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Posted 9 years ago

“Fast next day delivery”

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Posted 9 years ago

“Excellence at its best! Quality food. And the autograph collection is nice and niche!”

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Posted 9 years ago

“Why do Marks and Spencer never have the full range of school uniform in store? Every year(along with many other people) I need to buy new uniform but every year, (unless I preorder on line) they never have the sizes I need. Isn't it common sense to get a large restock in before the new school year after all the demand will be high!”

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Posted 9 years ago

“Items were perfect and delivery was quick stated within 4 days however came in 2 so i was happy. I found the website not as user friendly as i would like , i thought there was a lot of options but sometimes thats overkill”

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Posted 9 years ago

“Very friendly service and quick to help me with my items would definitely be going back there.”

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Posted 9 years ago

“Very happy with the delivery service & quality of the product. Also kept well informed of the whole process from ordering to the delivery. Packaging of the product (shoes) very good.”

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Posted 9 years ago

“Easy to order. Delivery Quick.”

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Posted 9 years ago

“Customer service, fast delivery and quality goods. Love M&S”

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Posted 9 years ago

Marks & Spencer is rated 2.1 based on 1,330 reviews