Marks & Spencer Reviews

Name: Marks & Spencer
Rating: 2.09

2.1 Rating 1,256 Reviews

24 %

of reviewers recommend Marks & Spencer

Company Reviews

Questions

Metrics

2.1

Based on 1,256 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

ph:+44-33-30148000

Email:

retailcustomer.services@marksandspencer.com

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Marks & Spencer 1 star review on 18th September 2025

464

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not buy,every change you make about your or if you buy another car there is administration fee(penalty)of 25£”

Helpful Report

(Car Insurance) - Posted 10 years ago

“Excellent web site. Easy to follow. Marks and spencer was the cheapest and the best for me. Good customer service”

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(Car Insurance) - Posted 10 years ago

“Found all I needed to know about my pet insurance,& received all documents in record time. Thank you.”

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(Pet Insurance) - Posted 10 years ago

“Great pet insurance at a reasonable price. V good value”

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(Pet Insurance) - Posted 10 years ago

“Very good and easy to use,thank you,Christine.”

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(Car Insurance) - Posted 10 years ago

“Easy”

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(Car Insurance) - Posted 10 years ago

“very objective & clear-left little doubt to what buying”

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(Car Insurance) - Posted 10 years ago

“Excellent price, no problems.”

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(Car Insurance) - Posted 10 years ago

“good service no problems”

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(Car Insurance) - Posted 10 years ago

“It just made it easy to see what options were available...simple as”

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(Car Insurance) - Posted 10 years ago

“Highly competitive, so much so I have now also transferred my wife's car insurance to M&S.”

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(Car Insurance) - Posted 10 years ago

“Hi hope that you will give me a good price this as I will be looking around for good prices”

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(Car Insurance) - Posted 10 years ago

“Good insurance company . Happy client.”

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(Car Insurance) - Posted 10 years ago

“Excellent service , communication was first class, and payment was very quick 10/10”

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(Pet Insurance) - Posted 10 years ago

“First class service. Young man most helpful when dealing with my enquiry. Have no qualms about renewing with M & S.”

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(Car Insurance) - Posted 10 years ago

“I have had to add a named driver for 1 day but the charge was high more than half the policy also incurred an administration charge as well.”

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(Car Insurance) - Posted 10 years ago

“Shabby service. Very disappointed for m and s. Moved to LV as soon as possible.”

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(Car Insurance) - Posted 10 years ago

“Customer service were really helpful and efficient in helping me make changes to my policy”

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(Car Insurance) - Posted 10 years ago

“Very good all round ,pleased customer.”

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(Car Insurance) - Posted 10 years ago

“Very helpful customer services. Answered all our queries efficiently.”

Helpful Report

(Car Insurance) - Posted 10 years ago

Marks & Spencer is rated 2.1 based on 1,256 reviews