Marks & Spencer Reviews

Name: Marks & Spencer
Rating: 2.06

2.1 Rating 1,330 Reviews

23 %

of reviewers recommend Marks & Spencer

Company Reviews

Questions

Metrics

2.1

Based on 1,330 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

ph:+44-33-30148000

Email:

retailcustomer.services@marksandspencer.com

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Marks & Spencer 1 star review on 17th January 2026

Sarah

Marks & Spencer 1 star review on 16th January 2026

Graham G

Marks & Spencer 1 star review on 18th September 2025

Anonymous

470

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The clothing is steadily improving in design and quality. However the colours and costing needs further improvement.”

Helpful Report

Posted 9 years ago

“The food department is always good value. Their offers are genuine. They can get things quickly from their warehouse”

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Posted 9 years ago

“Chose and paid for items online, collected from my local store. All very easy and efficient.”

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Posted 9 years ago

“They did deliver within 5 working days”

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Posted 9 years ago

“The fit was exactly as it said on the label. Packing was good. Delivery a bit slow on that occasion.”

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Posted 9 years ago

“I'm tall. I needed some smart black trousers in a size 14L for a job interview. I ordered some online but the style didn't suit me. When I went into my local store (Tunbridge Wells) to try on some alternatives they didn't have any in 14L in ANY style. They had at least 5 14 short or and 14 reg in every style. No wonder all their customers are little old ladies!”

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Posted 9 years ago

“They have fantastically discounted prices on some lovely food near the close of the store.”

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Posted 9 years ago

“Easy online shopping from a store well known for quality. Quick delivery to my local branch.”

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Posted 9 years ago

“Just bought four items of good quality clothing in their sale for £9 amazing”

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Posted 9 years ago

“Always good staff and can always get what I need”

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Posted 9 years ago

“Excellent service and excellent products.”

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Posted 9 years ago

“Easily placed my order online and able to collect at my leisure, at my local store. Excellent service.”

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Posted 9 years ago

“Opportunity to purchase and return with 35 days”

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Posted 9 years ago

“The customer experience is excellent and their produce is at a consistently high standard. Their 3 for £10 deals in the food store are really good value for money and their fruit and vegetables are always reasonably priced and good quality. I always get a friendly greeting and I use their travel money store also every time I travel. Even though there may be other places with better conversion rates, I always use M&S because of their excellent customer service.”

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Posted 9 years ago

“Website not the easiest to navigate, but the delivery was very quick. I got my purchase within 7days. Was very impressed”

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Posted 9 years ago

“good quality, lovely food,”

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Posted 9 years ago

“Lovely and great value £10 meal deal”

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Posted 9 years ago

“The staff are always very helpful and happy to advise customers and also guiding to the department if you can't find what you want.”

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Posted 9 years ago

“I really like the food,wine,flowers and confectionary. Just bought some lovely presented boxes of sweets and Turkish delight and cake and flowers for my daughters birthday.”

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Posted 9 years ago

“Excellent Service, ordered online one evening and arrived at the store the next day for collection!”

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Posted 9 years ago

Marks & Spencer is rated 2.1 based on 1,330 reviews