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Marks & Spencer Reviews

2.1 Rating 1,324 Reviews

23 %

of reviewers recommend Marks & Spencer

Company Reviews

2.1

Based on 1,324 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

ph:+44-33-30148000

Email:

retailcustomer.services@marksandspencer.com

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Marks & Spencer 1 star review on 17th January 2026

Marks & Spencer 1 star review on 17th January 2026

Marks & Spencer 1 star review on 17th January 2026

Marks & Spencer 1 star review on 17th January 2026

Marks & Spencer 1 star review on 17th January 2026

Marks & Spencer 1 star review on 16th January 2026

Marks & Spencer 1 star review on 18th September 2025

470

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“good”

Helpful Report

(Car Insurance) - Posted 10 years ago

“Good value”

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(Car Insurance) - Posted 10 years ago

“Ordered some flowers for my Mums 79th birthday, they arrived at 5 pm .. well toward the end of her birthday!!! Never again”

Helpful Report

Posted 10 years ago

“Very pleased with the way you dealt with the whole thing highly recommended”

Helpful Report

(Car Insurance) - Posted 10 years ago

“I was very impressed how easy it was to do my car insurance on line .”

Helpful Report

(Car Insurance) - Posted 10 years ago

“Its the best provider”

Helpful Report

(Car Insurance) - Posted 10 years ago

“Disgusting service from M&S credit card. I was charged interest on £800 I don't even own them!!! After so many calls I managed to speak to so called manager, even she could explain properly why! Please be careful, if possible don't use their card at all.”

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Posted 10 years ago

“:)”

Helpful Report

(Car Insurance) - Posted 10 years ago

“Excellent response to my claim, regular communication and support. Very impressed with claims manager.”

Helpful Report

(Car Insurance) - Posted 10 years ago

“Everithing it's very good and not expensive”

Helpful Report

(Car Insurance) - Posted 10 years ago

“I found M&S Insurance very helpful and polite to deal with. I did have to make a claim and the person that I spoke to and who was assigned to help me with the claim was very supported and explained everything that I had to do and it was so easy.”

Helpful Report

(Car Insurance) - Posted 10 years ago

“Very competive excellent fast online service”

Helpful Report

(Car Insurance) - Posted 10 years ago

“I chose Marks and Spencer as they are a well known company and the person who I spoke to when purchasing the policy was polite and knowledgeable about the type of insurance I wanted. The policy was also reasonably priced.”

Helpful Report

(Car Insurance) - Posted 10 years ago

“I have been surprised by patience and clarity of customer service people. I wish all the other insurance workers are like them!”

Helpful Report

(Car Insurance) - Posted 10 years ago

“Fully satisfied with extent of cover and premium charged. I have not needed to make a claim as yet, so I am not able to rate this most important element of the policy.”

Helpful Report

(Home Insurance) - Posted 10 years ago

“not needed to make a claim, but the quality of service and the product has been great.”

Helpful Report

(Car Insurance) - Posted 10 years ago

“Very pleased!”

Helpful Report

(Car Insurance) - Posted 10 years ago

“Got a lot of things included in the price which with other companies were extras”

Helpful Report

(Car Insurance) - Posted 10 years ago

“Buying cover was straightforward but I fail to understand why, when following her death I took my wife's name off the policy so that I was the only driver, the premium was increased. This fact makes it highly likely that when renewal time comes around I shall take my business elsewhere.”

Helpful Report

(Car Insurance) - Posted 10 years ago

“quick and easy to set up, will definitely be using m and s car insurance again. not badly priced either”

Helpful Report

(Car Insurance) - Posted 10 years ago

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Marks & Spencer is rated 2.1 based on 1,324 reviews