Login

Start Free Trial Are you a business? Click Here

Marks & Spencer Reviews

2.1 Rating 1,232 Reviews

25 %

of reviewers recommend Marks & Spencer

Company Reviews

2.1

Based on 1,232 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

ph:+44-33-30148000

Email:

retailcustomer.services@marksandspencer.com

Write Your review

Tell us how Marks & Spencer made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

media upload photo icon

media upload video icon

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Marks & Spencer 1 star review on 25th July 2025

Marks & Spencer 1 star review on 25th July 2025

Marks & Spencer 1 star review on 28th June 2025

Marks & Spencer 1 star review on 4th April 2025

Marks & Spencer 1 star review on 1st April 2025

Marks & Spencer 1 star review on 31st March 2025

Marks & Spencer 1 star review on 30th March 2025

461

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to insure with. No problems with the filling in of forms on line.”

Helpful Report

(Car Insurance) - Posted 10 years ago

“The policy was very competitive, cover was quickly arranged and the terms of the policy clear as you would expect from Marks & Spencer.”

Helpful Report

(Car Insurance) - Posted 10 years ago

“I used go compare to find a good deal, M&S suited my needs, it was quick and efficiant.”

Helpful Report

(Car Insurance) - Posted 10 years ago

“Never had a problem with our car insurance and there prices where great we shall wait and see what they offer us this year.”

Helpful Report

(Car Insurance) - Posted 10 years ago

“My policy is due for renewal in February. I would like to stay with Marks and "Spencer so hopefully my renewal premium will be satisfactory to me .”

Helpful Report

(Car Insurance) - Posted 10 years ago

“Excellent service on a variety of subjects.”

Helpful Report

(Car Insurance) - Posted 10 years ago

“Staff attitude seemed brusque on the phone when changing/updating policy. May think twice about renewing.”

Helpful Report

(Car Insurance) - Posted 10 years ago

“very friendly and helpful service.”

Helpful Report

(Car Insurance) - Posted 10 years ago

“Well worth the money .”

Helpful Report

(Car Insurance) - Posted 10 years ago

“Very happy with the service provided would recommend, many thanks.”

Helpful Report

(Car Insurance) - Posted 10 years ago

“I cant comment when I have had no dealings or claims.”

Helpful Report

(Home Insurance) - Posted 10 years ago

“This is a very good comprehensive policy and the ease with making a claim for a non fault accident this year was a breeze. Everything was taken care of including car hire and repairs. Great job.”

Helpful Report

(Car Insurance) - Posted 10 years ago

“FAST SIMPLE AND EFFICIENT.”

Helpful Report

(Car Insurance) - Posted 10 years ago

“nothing much to say as i haven't had to make a claim but the price was good and they supplied a key ring with keycare UK helpline which is a good idea. .”

Helpful Report

(Car Insurance) - Posted 10 years ago

“i found the overall cover by M&S ideal for what i wanted, will most likely renew at the end of this month if the cost does not increase.”

Helpful Report

(Car Insurance) - Posted 10 years ago

“The policy was just what I require and I was not pressured to have what I did not need.”

Helpful Report

(Car Insurance) - Posted 10 years ago

“After taking out the policy I had my first accident in40yrs of motoring. I was shunted from behinand the car written off. M&S really dealt with this well in terms of communications and procedures for following up the incident. As it was not my fault I have not lost my no claims bonus either. Have recommended M&S insurance to my friends and colleagues.”

Helpful Report

(Car Insurance) - Posted 10 years ago

“Very happy.”

Helpful Report

(Car Insurance) - Posted 10 years ago

“emma you are a lesbian”

Helpful Report

Posted 10 years ago

“Staff just stand about and do not fullfil their job description. Always a massive queue”

Helpful Report

Posted 10 years ago

«
1
2
...
58
59
60
61
62
»

Marks & Spencer is rated 2.1 based on 1,232 reviews