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Marks & Spencer Reviews

2.1 Rating 1,330 Reviews

23 %

of reviewers recommend Marks & Spencer

Company Reviews

2.1

Based on 1,330 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

ph:+44-33-30148000

Email:

retailcustomer.services@marksandspencer.com

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Marks & Spencer 1 star review on 17th January 2026

Marks & Spencer 1 star review on 17th January 2026

Marks & Spencer 1 star review on 17th January 2026

Marks & Spencer 1 star review on 17th January 2026

Marks & Spencer 1 star review on 17th January 2026

Marks & Spencer 1 star review on 16th January 2026

Marks & Spencer 1 star review on 18th September 2025

470

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A simple and clear process to renew my car insurance - no problems.”

Helpful Report

(Car Insurance) - Posted 10 years ago

“easy site to deal with good value will more than than for sure insure again with m&S”

Helpful Report

(Car Insurance) - Posted 10 years ago

“After my car broke down, I had to switch to the other one recently found and resulting of a huge increase in pricing (almost double price) for the same engine and the car a bit more recent ( still 12 years). Because I bought it from the garage 2hours far from where I leave anf i had no choice to accept as I had to go back with the car and it was too far to drive without insurance. Felt like being ripped off, completely”

Helpful Report

(Car Insurance) - Posted 10 years ago

“Very good service.”

Helpful Report

(Car Insurance) - Posted 10 years ago

“This is the first time I bought insurance.It gives me peace of mond”

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(Pet Insurance) - Posted 10 years ago

“Unfortunately I had to give up my car for health reasons but M & S were absoletly great and helped me to close my account”

Helpful Report

(Car Insurance) - Posted 10 years ago

“good”

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(Car Insurance) - Posted 10 years ago

“Good value”

Helpful Report

(Car Insurance) - Posted 10 years ago

“Ordered some flowers for my Mums 79th birthday, they arrived at 5 pm .. well toward the end of her birthday!!! Never again”

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Posted 10 years ago

“Very pleased with the way you dealt with the whole thing highly recommended”

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(Car Insurance) - Posted 10 years ago

“I was very impressed how easy it was to do my car insurance on line .”

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(Car Insurance) - Posted 10 years ago

“Its the best provider”

Helpful Report

(Car Insurance) - Posted 10 years ago

“Disgusting service from M&S credit card. I was charged interest on £800 I don't even own them!!! After so many calls I managed to speak to so called manager, even she could explain properly why! Please be careful, if possible don't use their card at all.”

Helpful Report

Posted 10 years ago

“:)”

Helpful Report

(Car Insurance) - Posted 10 years ago

“Excellent response to my claim, regular communication and support. Very impressed with claims manager.”

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(Car Insurance) - Posted 10 years ago

“Everithing it's very good and not expensive”

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(Car Insurance) - Posted 10 years ago

“I found M&S Insurance very helpful and polite to deal with. I did have to make a claim and the person that I spoke to and who was assigned to help me with the claim was very supported and explained everything that I had to do and it was so easy.”

Helpful Report

(Car Insurance) - Posted 10 years ago

“Very competive excellent fast online service”

Helpful Report

(Car Insurance) - Posted 10 years ago

“I chose Marks and Spencer as they are a well known company and the person who I spoke to when purchasing the policy was polite and knowledgeable about the type of insurance I wanted. The policy was also reasonably priced.”

Helpful Report

(Car Insurance) - Posted 10 years ago

“I have been surprised by patience and clarity of customer service people. I wish all the other insurance workers are like them!”

Helpful Report

(Car Insurance) - Posted 10 years ago

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Marks & Spencer is rated 2.1 based on 1,330 reviews