Marks & Spencer Reviews

Name: Marks & Spencer
Rating: 2.06

2.1 Rating 1,330 Reviews

23 %

of reviewers recommend Marks & Spencer

Company Reviews

Questions

Metrics

2.1

Based on 1,330 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

ph:+44-33-30148000

Email:

retailcustomer.services@marksandspencer.com

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Marks & Spencer 1 star review on 17th January 2026

Sarah

Marks & Spencer 1 star review on 16th January 2026

Graham G

Marks & Spencer 1 star review on 18th September 2025

Anonymous

470

Anonymous

Anonymous // 01/01/2019

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“Fully satisfied with extent of cover and premium charged. I have not needed to make a claim as yet, so I am not able to rate this most important element of the policy.”

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(Home Insurance) - Posted 10 years ago

“not needed to make a claim, but the quality of service and the product has been great.”

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(Car Insurance) - Posted 10 years ago

“Very pleased!”

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(Car Insurance) - Posted 10 years ago

“Got a lot of things included in the price which with other companies were extras”

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(Car Insurance) - Posted 10 years ago

“Buying cover was straightforward but I fail to understand why, when following her death I took my wife's name off the policy so that I was the only driver, the premium was increased. This fact makes it highly likely that when renewal time comes around I shall take my business elsewhere.”

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(Car Insurance) - Posted 10 years ago

“quick and easy to set up, will definitely be using m and s car insurance again. not badly priced either”

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(Car Insurance) - Posted 10 years ago

“quick, good value and very responsive to any alterations”

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(Car Insurance) - Posted 10 years ago

“Good efficient service at the best price”

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(Car Insurance) - Posted 10 years ago

“Excellent insurance price beat my previous insurance companies Aviva and axa by £80 plus extra cover ie windscreen,breakdown and hire car .”

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(Car Insurance) - Posted 11 years ago

“Easy online application. Very Efficent claim service.”

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(Pet Insurance) - Posted 11 years ago

“Very easy and at a price which I was quite happy with !”

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(Car Insurance) - Posted 11 years ago

“very good value”

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(Car Insurance) - Posted 11 years ago

“All dealt with very efficiently thank you.”

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(Car Insurance) - Posted 11 years ago

“excellent and efficient claims service-they could not have been more helpful or prompt”

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(Home Insurance) - Posted 11 years ago

“Do not buy,every change you make about your or if you buy another car there is administration fee(penalty)of 25£”

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(Car Insurance) - Posted 11 years ago

“Excellent web site. Easy to follow. Marks and spencer was the cheapest and the best for me. Good customer service”

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(Car Insurance) - Posted 11 years ago

“Found all I needed to know about my pet insurance,& received all documents in record time. Thank you.”

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(Pet Insurance) - Posted 11 years ago

“Great pet insurance at a reasonable price. V good value”

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(Pet Insurance) - Posted 11 years ago

“Very good and easy to use,thank you,Christine.”

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(Car Insurance) - Posted 11 years ago

“Easy”

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(Car Insurance) - Posted 11 years ago

Marks & Spencer is rated 2.1 based on 1,330 reviews