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Marks & Spencer Reviews

2.1 Rating 1,256 Reviews

24 %

of reviewers recommend Marks & Spencer

Company Reviews

2.1

Based on 1,256 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

ph:+44-33-30148000

Email:

retailcustomer.services@marksandspencer.com

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464

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service, easy to get through on the phone. Would highly recommend.”

Helpful Report

(Car Insurance) - Posted 10 years ago

“Very good friendly helpful staff, easy to get through to on phone.”

Helpful Report

(Car Insurance) - Posted 10 years ago

“All fine, I have been with M & S for 4 years no claims in that time. The re-newal is always higher then a new customer, but they do negotiate.”

Helpful Report

(Car Insurance) - Posted 10 years ago

“Had no problems with the provider.”

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(Car Insurance) - Posted 10 years ago

“Easy to insure with. No problems with the filling in of forms on line.”

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(Car Insurance) - Posted 10 years ago

“The policy was very competitive, cover was quickly arranged and the terms of the policy clear as you would expect from Marks & Spencer.”

Helpful Report

(Car Insurance) - Posted 10 years ago

“I used go compare to find a good deal, M&S suited my needs, it was quick and efficiant.”

Helpful Report

(Car Insurance) - Posted 10 years ago

“Never had a problem with our car insurance and there prices where great we shall wait and see what they offer us this year.”

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(Car Insurance) - Posted 10 years ago

“My policy is due for renewal in February. I would like to stay with Marks and "Spencer so hopefully my renewal premium will be satisfactory to me .”

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(Car Insurance) - Posted 10 years ago

“Excellent service on a variety of subjects.”

Helpful Report

(Car Insurance) - Posted 10 years ago

“Staff attitude seemed brusque on the phone when changing/updating policy. May think twice about renewing.”

Helpful Report

(Car Insurance) - Posted 10 years ago

“very friendly and helpful service.”

Helpful Report

(Car Insurance) - Posted 10 years ago

“Well worth the money .”

Helpful Report

(Car Insurance) - Posted 10 years ago

“Very happy with the service provided would recommend, many thanks.”

Helpful Report

(Car Insurance) - Posted 10 years ago

“I cant comment when I have had no dealings or claims.”

Helpful Report

(Home Insurance) - Posted 10 years ago

“This is a very good comprehensive policy and the ease with making a claim for a non fault accident this year was a breeze. Everything was taken care of including car hire and repairs. Great job.”

Helpful Report

(Car Insurance) - Posted 10 years ago

“FAST SIMPLE AND EFFICIENT.”

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(Car Insurance) - Posted 10 years ago

“nothing much to say as i haven't had to make a claim but the price was good and they supplied a key ring with keycare UK helpline which is a good idea. .”

Helpful Report

(Car Insurance) - Posted 10 years ago

“i found the overall cover by M&S ideal for what i wanted, will most likely renew at the end of this month if the cost does not increase.”

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(Car Insurance) - Posted 10 years ago

“The policy was just what I require and I was not pressured to have what I did not need.”

Helpful Report

(Car Insurance) - Posted 10 years ago

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Marks & Spencer is rated 2.1 based on 1,256 reviews