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Marks & Spencer Reviews

2.1 Rating 1,264 Reviews
24 %
of reviewers recommend Marks & Spencer
2.1
Based on 1,264 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 64%
Accurate And Undamaged Orders
Greater than 49%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
1.6 out of 5
Returns & Refunds
Refunds Process
Difficult
Read Marks & Spencer Reviews
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Phone:

ph:+44-33-30148000

Email:

retailcustomer.services@marksandspencer.com

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Marks & Spencer 1 star review on 18th September 2025
Anonymous
Marks & Spencer 1 star review on 18th September 2025
Anonymous
Marks & Spencer 2 star review on 5th September 2025
Peter
Marks & Spencer 1 star review on 25th July 2025
Anonymous
Marks & Spencer 1 star review on 25th July 2025
Anonymous
Marks & Spencer 1 star review on 28th June 2025
Anonymous
Marks & Spencer 1 star review on 4th April 2025
Diane S
464
Anonymous
Anonymous  // 01/01/2019
Staff just stand about and do not fullfil their job description. Always a massive queue
Helpful Report
Posted 11 years ago
Marks & Spencer is rated 2.1 based on 1,264 reviews