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Marks & Spencer Reviews

2.1 Rating 1,324 Reviews
23 %
of reviewers recommend Marks & Spencer
2.1
Based on 1,324 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 64%
Accurate And Undamaged Orders
Greater than 49%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
1.6 out of 5
Returns & Refunds
Refunds Process
Difficult
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Phone:

ph:+44-33-30148000

Email:

retailcustomer.services@marksandspencer.com

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Marks & Spencer 1 star review on 17th January 2026
Sarah
Marks & Spencer 1 star review on 17th January 2026
Sarah
Marks & Spencer 1 star review on 17th January 2026
Sarah
Marks & Spencer 1 star review on 17th January 2026
Sarah
Marks & Spencer 1 star review on 17th January 2026
Sarah
Marks & Spencer 1 star review on 16th January 2026
Graham G
Marks & Spencer 1 star review on 18th September 2025
Anonymous
470
Anonymous
Anonymous  // 01/01/2019
I purchased a wooden garden table and chairs from M & S and assumed it would be good quality and any problems would be dealt with. The table was set up in the garden for a barbecue and afterwards was placed back in the garage. On second use, my husband was shocked when opening the table, that one of the legs had a large crack through it. The table had never had anything heavy on it and had only been used for what is was intended. I contacted M&S and just under a week later they contacted me to arrange a visit by one of their technicians. The technician was quite abrupt and said that it looked like someone had forced the leg. I assured him that this was incorrect and was quite shocked by his attitude. I was then told by email, that because there wasn't a fault with the table there was nothing they could do. I was upset and shocked that M&S would treat a customer this way. I then wrote a one star review on Marks and Spencer.com, seemingly within their guidelines and it was removed. I am now left with an expensive, useless table and have lost all trust in the company. I will never shop with them again. I will never shop wit
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Posted 8 years ago
Do not buy furniture from this dreadful retailer. We bought three items of matching furniture for our daughters bedroom on-line in mid July. A delivery date of 02/08/17 was agreed and on 31/07/2017 we received a text message confirming the delivery and giving us a 2hr time slot for the delivery. We were informed that in order for the delivered items to be assembled the room needed to be cleared in readiness. We did as instructed and removed/disposed of the old bedroom furniture. We were then contacted by M&S on 01/08/17 and informed that they could not deliver the goods on 02/08/17 as one item was out of stock and were given a new delivery date of 24/08/17 - over three weeks later!!! M&S could not/would not deliver the two items in stock on the original delivery date with the other item to follow and could offer no reasonable explanation why not. Hopefully my daughter will be back in her room before school starts back!!!
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Posted 9 years ago
Ordered some flowers for my Mums 79th birthday, they arrived at 5 pm .. well toward the end of her birthday!!! Never again
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Posted 10 years ago
Disgusting service from M&S credit card. I was charged interest on £800 I don't even own them!!! After so many calls I managed to speak to so called manager, even she could explain properly why! Please be careful, if possible don't use their card at all.
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Posted 10 years ago
emma you are a lesbian
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Posted 11 years ago
Staff just stand about and do not fullfil their job description. Always a massive queue
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Posted 11 years ago
Marks & Spencer is rated 2.1 based on 1,324 reviews