MCE Insurance Reviews

Name: MCE Insurance
Rating: 3.97

4.0 Rating 5,344 Reviews

73 %

of reviewers recommend MCE Insurance

Company Reviews

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4.0

Based on 5,344 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

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MCE Insurance 1 star review on 26th June 2025

Email (Francisolivia771 AT Gmail.com) They Helped Me Recover What I Thought Was Impossible.

MCE Insurance 1 star review on 23rd May 2025

Fredmercy347 At Gmail.com

MCE Insurance 2 star review on 15th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I called MCE on a 01933 number twice, no response, kept in a queue so hung up on both occasions which cost me money. So I decided to do a live chat which I did and was told I would receive a call back, which I didn't. So I went on live chat again and had to insist that they log me for a call back a second time and not rely on the first operator who may not have logged it at all. No reply after the second live chat so I then sent an email with copies of both live chat transcripts and still no reply. So then I woke up really early to catch the telephone lines as they just open (08:30) and spoke to an operator who was very helpful and very patient. I wish I could remember his name so I could quote it on here. So to sum up, really for service provided by the live chat it's 1 star, but for the operator I give him 5 stars. Shouldn't have to ring MCE a third time.”

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Posted 5 years ago

“Absolutely first class service and by far the most reasonable cost wise.”

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Posted 5 years ago

“Was left on hold for 70 minutes waiting for an agent. Eventually spoke with someone on chat (while still holding), who said they weren’t actually busy. He arranged for a call back from them. No apologies from the call handler when I said what had happened. Their customer service leaves A LOT to be desired! Call handlers always seem quite put out over the phone. 2/10”

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Posted 5 years ago

“Very easy cheap and fast, will use again.”

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Posted 5 years ago

“fantastic !”

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Posted 5 years ago

“Having had insurance off you for numerous years was utterly disappointed on this years service. Having made a new renewal on line with what was a competitive quote contacted you to take this out. However when speaking on the phone to the Phillippines having had another quote off them to proceed i said no as it was and extra 5 pounds. The operator then said he would put me back through to England were i could get another quote. Having then spent another 30 minutes on the phone to another operator and giving him me reference number for my quote he then wanted to charge me even more. My quote went from 123 pounds to 128 pounds to 148 pounds within 40 minutes. Having said to the operator on the phone how can that be in the spate of 40 minutes it increases 25 pounds, he replied well thats what it is . I went back on line and got the 123 pounds quote, only to find that your computer had transferred all the information correctly other than the day i passed my license, believe me the information was correct from my side as it was triple checked. Having contacted the Philippines again the operator said they would change it and it would take 5 days. That has long passed and i am now waiting fort to be changed after having sent you an email with the request. I will not hold my breath at this point though.”

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Posted 5 years ago

“Working from doesn't work could not get through on phone joke.”

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Posted 5 years ago

“Hi , you are not responding customers with honest and sincerely ,not giving importance what customers expected,Not pick up phone for almost an hour or more. I am Not happy at all with your services thanks”

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Posted 5 years ago

“MCE insurance Should you have the need to contact this company by telephone expect to be on hold for NO LESS than 22 minutes prices are reasonable, staff are polite”

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Posted 5 years ago

“Very easy to sort my insurance. Did it on line. Got the cover I wanted. At a price that was very reasonable. Not had to make a claim so can’t comment on that tho. Hope that would be as good as the rest of it.”

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Posted 5 years ago

“A very straightforward process, albeit a slight hiccup with on line payment process. A very competitive price and I felt more for my money with kit cover and breakdown etc.”

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Posted 5 years ago

“Very quick online confirmation of insurance cover. However, no option to list multiple security devices.”

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Posted 5 years ago

“Did it online right price sorted for another year”

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Posted 5 years ago

“Rang up, had a woman who sounded like a computer, took a while but got sorted in the end”

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Posted 5 years ago

“purchased online. Quick and painless with no hidden charges.”

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Posted 5 years ago

“Did it all online....quick and painless.👍”

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Posted 5 years ago

“Cheapest quote by far. Once I eventually got through after 45 minutes being bounced around the system and the phone going dead. I eventually got through to someone who answered my questions.”

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Posted 5 years ago

“You had the cheapest quote, which was why I went with you. So far, all OK. But did not seen any options for a voluntary excess on the policy to bring the premium down. I might have been interested in a few extras were they there. In truth, your website seems a bit dated. But you got me the cheapest quote, and I am very happy with that.”

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Posted 5 years ago

“Straight forward no issue what so ever thanks.”

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Posted 5 years ago

“Excellent service - accidentally took out two policies online, phoned at 8am, got straight through, cancelled duplicate without question. Very impressed. Thank you”

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Posted 5 years ago

MCE Insurance is rated 4.0 based on 5,344 reviews