MCE Insurance Reviews

Name: MCE Insurance
Rating: 3.97

4.0 Rating 5,344 Reviews

73 %

of reviewers recommend MCE Insurance

Company Reviews

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Metrics

4.0

Based on 5,344 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

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MCE Insurance 1 star review on 26th June 2025

Email (Francisolivia771 AT Gmail.com) They Helped Me Recover What I Thought Was Impossible.

MCE Insurance 1 star review on 23rd May 2025

Fredmercy347 At Gmail.com

MCE Insurance 2 star review on 15th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I took out a policy yesterday, but they input the wrong number plate!!!! I tried to call but got stuck on hold for too long (I have to pay for the phone call), so I decided to use the online chat to get this sorted. Jonathan told me I need to call the number, ignoring what I had just said. I asked if someone could call me back or email me, as I cannot afford to make premium calls. I received no response for 20 minutes and then the chat was closed. Terrible customer service, would have had more success drawing blood from a stone.”

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Posted 4 years ago

“Happy with the price of the insurance policy but the automatic excess is just ridiculous ‘policy £159 excess £750’ what the. !!!”

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Posted 4 years ago

“Renewal notice from mce sent after lnsurance expired”

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Posted 4 years ago

“Had to go through it three times as my quote was way over what I got when using go compare!, Same information just wrong figure, And I was still £10 over my quote, don’t except the first or second keep at em!”

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Posted 4 years ago

“Online service is excellent”

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Posted 4 years ago

“Great value for money good friendly staff”

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Posted 4 years ago

“The fact I can’t put 0 stars Is just taking the mick out of me .. ! !!! DONT USE THESE !!! I had a accident 2 weeks ago where I nearly died . Bike was a total loss (fire damaged) , Insurance voided my policy upon me putting in my claim , as my sheds not made of Brick ...... Yes my shed🤦🏻‍♂️ even though my claim was for a FIRE related incident , in a ROAD TRAFFIC ACCIDENT 30miles from my house . Genuinely DO NO USE THESE . Money is they’re only INTENT”

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Posted 4 years ago

“Very happy with the help I received on the phone, thank you MCE”

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Posted 4 years ago

“Very happy with the quote not with the hanging around on the phone I have returned the last 5 years”

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Posted 4 years ago

“I do like the fact that the policy doesn’t auto renew and gives you time to shop around. But in the end still provides the best price and service.”

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Posted 4 years ago

“Great customer service Very easy site too use 5 star service”

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Posted 4 years ago

“Took far too long to change policy 1 hour 15 mins in total”

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Posted 4 years ago

“Renewed my insurance online with MCE again. Very competitive price compared to other insurers although you dont get a renewal price by mail or email and have to go to MCE website to complete the full questionaire before getting a renewal quote. A little frustrating so completed one of the comparison sites to get a range of quotes.”

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Posted 4 years ago

“It’s impossible to get a quote even though we had insurance for the last year with you, phone calls are charged I was on hold so long it used all my credit and I still didn’t speak to anyone. Live chat is a total waste of time and can’t help with anything. I’ve had to go on a comparison website and use a different company as it’s impossible to renew bike insurance with you. 1 very disappointed customer who will not be recommending you to friends or family.”

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Posted 4 years ago

“all very good”

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Posted 4 years ago

“Tried to renew my cover from the link in the email but I needed to fill out all my details again and start from scratch. Tried to solve it by online chat, total waste of 35 minutes. Tried emailing but no answer. Tried phoning but got fed up of waiting. Searched comparethemarket and got it through you £45 cheaper than the renewal quote. How does that work?”

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Posted 4 years ago

“brilliant,quick n easy,no messing,highly recommended”

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Posted 4 years ago

“Phoned 25+ times over 3 days..... on hold for over 20+ mins each time. On-line chat - useless. "you need to speak to sales"....yeah i,ve tried 25 times already thanks. Dont think i,ll renew next year tbh....getting more expensive each year.”

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Posted 4 years ago

“Great all good.”

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Posted 4 years ago

“Great help very helpfull”

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Posted 4 years ago

MCE Insurance is rated 4.0 based on 5,344 reviews