MCE Insurance Reviews

Name: MCE Insurance
Rating: 3.97

4.0 Rating 5,344 Reviews

73 %

of reviewers recommend MCE Insurance

Company Reviews

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Metrics

4.0

Based on 5,344 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

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MCE Insurance 1 star review on 26th June 2025

Email (Francisolivia771 AT Gmail.com) They Helped Me Recover What I Thought Was Impossible.

MCE Insurance 1 star review on 23rd May 2025

Fredmercy347 At Gmail.com

MCE Insurance 2 star review on 15th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“telephone call waited for over 35 minutes (two different calls as I have to work), finally got through to a call assistant who said they could not complete the task of simple renewal (to a quote I had received on an email. Gave up on Phone comms, and tried on internet, but could not access the quote I had been given, had to go through the entire process again, and then got a quote higher than the previously received quote, and could not get the system to match it. Out of time due to concurrent work pressures I conceded tot he marginally higher quote as I was now behind with all work in my day job. Really poor system set-up and inadequate staffing. Internet portal designers should look at other vendors and up their game. MCE are losing revenue and customers due to the above. Sad to see.”

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Posted 4 years ago

“Easily navigated, good price , good extras added on ,”

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Posted 4 years ago

“Cool good service”

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Posted 4 years ago

“Cool good service”

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Posted 4 years ago

“The buying experience is absolutely fine. Only real test is when claiming, I don't want to do that though. 👍”

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Posted 4 years ago

“I got what it said on the tin, polite and prompt service not hard sale. Thanks”

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Posted 4 years ago

“Nice company logo”

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Posted 4 years ago

“It was good to be able to sort out the insurance by phone. Often easier person to person. Good rate and very straightforward”

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Posted 4 years ago

“Great service pitty it took 2hrs to get a simple renewal”

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Posted 4 years ago

“Great service pitty it took 2hrs to get a simple renewal”

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Posted 4 years ago

“I went to renew my motorbike insurance with MCE as I have done for the last few years. My experience with the customer care team was unpleasant to say the least 'do you want this insurance or not attitude'”

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Posted 4 years ago

“Infuriating. Spent over a week trying to get through on the phone. Endless hours waiting on hold and getting cut off. I just want to renew - but I have questions and I need to talk to someone. You have made this customer cry. Do you care? I doubt it. You have wasted so much of my time. Will you contact me? No, of course you won't.”

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Posted 4 years ago

“The customer service was as ever, polite and efficient for my motorcycle insurance renewal. I started with MCE because they are so competitive. I am staying with them because their customer service team are knowledgeable and helpful when I call. I had a question about winter garage storage which was answered in lucid plain English, that one can understand. I know MCE are brilliant on line with their easy log in. This is good if you want to check through your policy and insurance certificate in detail. But I prefer to talk to professional, if one has a question.”

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Posted 4 years ago

“Price competitive but renewal call took 35minutes, 28minutes in a queue!”

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Posted 4 years ago

“Probably the best price I've been quoted, granted I'm a convicted driver it was easy to get a quote and sort my insurance out,”

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Posted 4 years ago

“The best insurance”

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Posted 4 years ago

“I'm new to MCE and I found it quick and easy with a far cheaper quote than anyone else. Great thanks 😀😀”

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Posted 4 years ago

“Several attempts to get through to a person. Holding for a very long time with every call. Wanted to simply accept a renewal quote with no changes to the policy. Took forever. Next year will have to change insurance - can’t go through that again.”

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Posted 4 years ago

“Great product and great price. You've got to sort your wait times out though guys for policy renewal calls. I imagine you are working on it and I do hope that you manage to improve on it. It wouldn't stop me using you again but it will definitely put some folk off. Online renewal has to be the answer or just employ more agents, which is great for human beings of course but perhaps not so great for the bottom line!”

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Posted 4 years ago

“Yes I'm very happy”

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Posted 4 years ago

MCE Insurance is rated 4.0 based on 5,344 reviews