MCE Insurance Reviews

Name: MCE Insurance
Rating: 3.97

4.0 Rating 5,344 Reviews

73 %

of reviewers recommend MCE Insurance

Company Reviews

Questions

Metrics

4.0

Based on 5,344 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

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MCE Insurance 1 star review on 26th June 2025

Email (Francisolivia771 AT Gmail.com) They Helped Me Recover What I Thought Was Impossible.

MCE Insurance 1 star review on 23rd May 2025

Fredmercy347 At Gmail.com

MCE Insurance 2 star review on 15th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I rang to renew a lapsed policy (7 days overdue) and spent nearly an hour on the phone. The first person put me through to renewals despite me saying the policy had lapsed and needed changes. I was on hold for about 5 or 10 minutes before Renewals answered. I then spent 15 minutes going in circles as the lady said she couldn't make any changes as the policy had lapsed. I explained I knew this and could she put me through to someone who could help. She then put me on hold while she went and spoke to her supervisor and eventually transferred me. I was then on hold for at least another 20 minutes. Once through to New Policy Sales, things were resolved quickly.”

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Posted 4 years ago

“simple to talk to didn’t take long to insure my bike”

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Posted 4 years ago

“Simple straightforward process and very well priced”

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Posted 4 years ago

“Quick, easy online, great price. What’s more to add.”

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Posted 4 years ago

“The person i eventually spoke to was very helpful, and we got sorted in the end - however to get to that point was ridiculous. I called the number on the bottom of the renewal email, selected the appropriate options and went onto the hold system. After 32 minutes, someone answered, asked my name and the reason for my call. I advised it was to renew at which point she said it was the wrong department, and i would need to speak to someone in sales. I explained that I selected the option to renew and that i had already been on hold for 32 minutes. She advised me someone from sales was near her and she would transfer me "quickly". The call in total took 1 hr 23 minutes!”

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Posted 4 years ago

“Excellent service”

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Posted 4 years ago

“STAY AWAY! Absolutely terrible customer service - for a simple renewal process (I had received an email quote a few days prior), had to call them and wait on hold for over 20 minutes. Once you get through to someone in their Vietnamese call centre (with a terrible connection quality and a HUGE delay which makes communicating even more difficult) you have to give them all the original information again, and even though I was just wanting to activate the quote they sent me a few days prior, they said that they needed to generate a new quote - which came in at more than £100 more than the reneway quote I received via email! STAY AWAY, STAY AWAY!”

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Posted 4 years ago

“Ok thanks 👍”

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Posted 4 years ago

“20 mins on hold, gave up, another 20 minutes, then an answer, but with communication issues, gave up. Another 10 mins waiting again, then an answer. Once speaking to the agent it was fine and my insurance renewed. But very poor until that point, hope they're better than this if I ever need them.”

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Posted 4 years ago

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Posted 4 years ago

“Giving false information to the breakdown agency,saying my policy doesn’t include it which is false”

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Posted 4 years ago

“Great and very helpful”

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Posted 4 years ago

“fantastic service”

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Posted 4 years ago

“Not able to renew on website, phone only renewal but nobody answers the phone. Only able to renew online via comparison website but at extra cost.”

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Posted 4 years ago

“Very quick and very easy to follow questions, which made it a delight.”

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Posted 4 years ago

“So easy to understand and fill in.”

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Posted 4 years ago

“Took a couple of minutes to get through and insurance renewed for another year.”

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Posted 4 years ago

“Best quote & simple online service”

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Posted 4 years ago

“Very professional and courteous friendly people Thanks Billy”

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Posted 4 years ago

“I've read other reviews and had same issues.. made 2 phone calls over 20 minutes each on the second got through but line was breaking up and had trouble understanding the person on the other end! In the end I didn't renew.. I took out a brand new policy which cost me more! Not impressed but MCE is good motorcycle insurance company they just need to sort out this call centre malarkey”

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Posted 4 years ago

MCE Insurance is rated 4.0 based on 5,344 reviews