MCE Insurance Reviews

Name: MCE Insurance
Rating: 3.97

4.0 Rating 5,344 Reviews

73 %

of reviewers recommend MCE Insurance

Company Reviews

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4.0

Based on 5,344 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

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MCE Insurance 1 star review on 26th June 2025

Email (Francisolivia771 AT Gmail.com) They Helped Me Recover What I Thought Was Impossible.

MCE Insurance 1 star review on 23rd May 2025

Fredmercy347 At Gmail.com

MCE Insurance 2 star review on 15th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“1hr 20 mins before any one answered. This was only to renew a policy. Shoukd be a team deals with renewals and take payment without this wait time. Quicker to put in details online and get a new quote”

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Posted 4 years ago

“Four long calls to call centre to pay premium. Good price, though I’ll only find out if good insurance company should I claim which I never wish to do, fingers crossed”

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Posted 4 years ago

“Fast and straight forward”

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Posted 4 years ago

“Very poor telephony service. Wanted to renew my insurance. Phoned at least 10 times. To be put through to the same persons, who’s English was a second language. I had to the repeat myself several times, sometimes having to raise my voice. I was then transferred to renewals. Phone was cut off each time. Very poor line quality (not my line) when speaking to anyone. Was going to insure with another company, but they quoted more. I finally renewed using the MCE website. Shockingly bad service. Very disappointed. This is a shame as always been happy to use MCE. Will be looking else where next year.”

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Posted 4 years ago

“Absolutely shocking I spent ages looking for a phone number as I needed desperately to talk to an agent this has cost me more money and I am absolutely angry terrible”

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Posted 4 years ago

“Great service as always - very quick and easy to deal with”

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Posted 4 years ago

“excellent service,all sorted fine”

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Posted 4 years ago

“Sorted insurance out straight away”

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Posted 4 years ago

“Look the renewal was eventually dealt with yesterday and renewed but I wanted to change my address and I was charged £17 for the pleasure and my policy would have ran out 5 days later. Most other insurance companies I have been with over the years wouldn’t have charged you for changing my home address as it was so close to the renewal date. The other point is I was put through to 3 different people for my renewal, the first two as had been said English was not their first language and the found it hard to understand me, thank god for the third guy Billy who dealt with and understood me very easily. Job done, but between the 3 people I had to deal with I was on the phone for the best part of 2 hours on hold most of the time NOT GOOD MCE! and dealing with the first two guys was VERY STRESSFUL! Over all not a good experience and I think 3 stars I have given has been quite generous.”

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Posted 4 years ago

“Waited ages for someone to answer, finally, on a really bad phone line, had to shout 4 times for my postcode didn't help that English was a 2nd language to the person on the other end and everything thereafter needed repeated. Then so much waiting whilst "the system loaded my quote" took over an hour to do what should have been 10 mins.”

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Posted 4 years ago

“Easy to do”

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Posted 4 years ago

“Customer service staff are very hit and miss. One guy put his phone down on me rather than listen to what I was saying. Online quotes disapear if you do actually get through to Customer Services and you can no longer go back on line and continue with them. You have to start the whole process again back on the internet. Customer Services can't give new quotes over the phone you are forced to go back on line. The system is a mess. I dread what would happen if I ever needed to claim. It would be an utter nightmare. The company needs a comlete review of it's processes. It has lost it's way.”

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Posted 4 years ago

“I took a motorcycle policy out last night 1st June and I am regretting already contact is dam near impossible even web chat doesn't work.”

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Posted 4 years ago

“Online service is good, but trying to contact anyone is an absolute nightmare. 3hrs of hanging on to phone, listening to music, and still dident get to talk to anyone.”

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Posted 4 years ago

“Always easy to deal with MCE.”

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Posted 4 years ago

“Got insurance sorted no problem but being transferred to 3 different people and kept having to wait for an hour listening to music was a bit poor.....”

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Posted 4 years ago

“great price, but took ages to get through on the phone.”

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Posted 4 years ago

“Good price and hassle free to set up insurance”

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Posted 4 years ago

“Very cost effective for what you get”

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Posted 4 years ago

“Not good bo not have a GP900z would not recommend you still have no in fo please call me”

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Posted 4 years ago

MCE Insurance is rated 4.0 based on 5,344 reviews