MCE Insurance Reviews

Name: MCE Insurance
Rating: 3.97

4.0 Rating 5,338 Reviews

73 %

of reviewers recommend MCE Insurance

Company Reviews

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Metrics

4.0

Based on 5,338 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

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MCE Insurance 2 star review on 15th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“To renew an existing policy with no changes had to wait over 10 minutes for phone to be answered and then the same old questions as last year which take ages. Nothing has changed. I accept the quote provided. Why can’t I just pay on line?”

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Posted 3 years ago

“The call centre person I spoke with didn't know what she was doing. My questions were met with silence while she hunted for an answer. An easy renewal took ages while she asked me the exact same questions completed on last year's policy. It seemed as she didn't have this in front of her. I'm very happy with the policy schedule, cover and its value for money, but MCE should employ better staff.”

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Posted 3 years ago

“Really easy to get insurance with MCE.”

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Posted 3 years ago

“Called to renew my policy, always been easy but this time what went wrong! It’s clear to say that your call centre team appears to have been outsourced, to individuals who do not understand English, so when saying I want to renew being met with you want to make an accident claim was surprising. 4 calls later due to long waits, being cut off etc, eventually got a coherent person who was great and renewed!! Poor rating is for the other handlers who were just not capable, became obstructive, then rude, one saying you don’t have to take insurance, that what you get. Come on MCE, I know you can do better.”

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Posted 3 years ago

“Great service and very easy to sort out. Much appreciated”

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Posted 3 years ago

“A great service and much cheaper thannn by other providers”

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Posted 3 years ago

“Quick and easy to use”

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Posted 3 years ago

“First class service. Easy to apply for and excellent value. Would recommend.”

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Posted 3 years ago

“MCE always makes daddy happy especially on price saved over £200 quality product for the mature gentleman rider”

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Posted 3 years ago

“Arranging renewal was easy and customer service was excellent. The major problem that MCE need to address is the last two years I've had to make numerous phone calls to get them to put insurance details on government insurance website.”

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Posted 3 years ago

“MCE's team seems to be very ethical, driven, and committed. So far, very good.”

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Posted 3 years ago

“Went on your own web page and paid £131.Then a few minutes later I had an email from you offering the same policy for £124??????”

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Posted 3 years ago

“Brilliant customer service, easy to use, not hard work to deal with, and great prices! this is my second year with MCE and I recommend to everyone looking for motorcycle insurance, never had any issues, spot on.”

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Posted 3 years ago

“It was very easy a bit expensive but its ok”

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Posted 3 years ago

“Excellent service”

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Posted 3 years ago

“It took several calls over 3 days to get through to the renewals team. The system just kept me waiting with no indication of where I was in the queue or how long I would be waiting. The person I did eventually speak to had technical difficulties with the computer, so put me on hold, and the line went dead! When I called back 5 minutes later, the renewal price had gone up! I was told that 'that's what happens' and there was nothing that they could do about it. Not a great experience.”

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Posted 3 years ago

“2nd year with mce now ,all pretty easy to sort and cover arranged within minutes,also alot cheaper than the others ,great service to be honest cant fault them”

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Posted 3 years ago

“Good price for good cover and easily arranged. Perfect.”

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Posted 3 years ago

“Very reasonable price 👍 Straight forward talking Good all round”

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Posted 3 years ago

“Very easy to navigate the website and renew my policy..very smooth transaction..10/10👌”

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Posted 3 years ago

MCE Insurance is rated 4.0 based on 5,338 reviews