MCE Insurance Reviews

Name: MCE Insurance
Rating: 3.97

4.0 Rating 5,344 Reviews

73 %

of reviewers recommend MCE Insurance

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4.0

Based on 5,344 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

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MCE Insurance 1 star review on 26th June 2025

Email (Francisolivia771 AT Gmail.com) They Helped Me Recover What I Thought Was Impossible.

MCE Insurance 1 star review on 23rd May 2025

Fredmercy347 At Gmail.com

MCE Insurance 2 star review on 15th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The portal would not open when trying to renew my policy. A very frustrating and disappointing experience this year”

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Posted 2 years ago

“Logon nightmare, system did not accept my E Mail address. The same one you sent this message via.”

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Posted 2 years ago

“Information we'll laid out and accessible,on line easy to navigate”

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Posted 2 years ago

“Extremely happy with customer service desk, polite and informative, only issue was excess is higher than competitors, been with mce many years”

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Posted 2 years ago

“Polite staff, fair price.”

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Posted 2 years ago

“I just had an extremely frustrating experience trying to clarify points of my renewal policy. Logged onto the portal which gave few options. Tried through this to message the team, this didn't work. Called the number and selected the option 'issues with portal' to then be told by the call taker to log on to my portal, which I was. Unfortunately I found the call taker very difficult to understand and she kept asking me to do what I'd already done. After going around in circles for a while she then told me that i have to log into a new portal of which there was no mention of previously and no instruction. As well as that, my premium has gone up by around 30% Not a good experience this year, wouldn't recommend.”

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Posted 2 years ago

“My premium has gone up 30%, I couldn’t get into my portal as they had completed IT works that they did not advise anyone of that was blocking my entry , and I could neither get through on online chat when needed . When I did eventually get through , the assistance was very good . I used to put up with the bad service as they were quite cheap, however, now that this no longer seems to be the case, I’ll be shopping around for the next one.”

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Posted 2 years ago

“The price was good, but I think that the customer experience is absolutely horrific. I only use these because the price is usually better than elsewhere. I had a running with these, earlier last year. My motorbike was involved in an incident at work. I didn't want to involve my motorbike insurance, because macams was dealing with it. None the less, MCE ended up getting involved, the way that I was treat was awful. As with all insurance companies! We do it because we have to. Not because we want to converse with them. Another year, another hike in price.”

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Posted 2 years ago

“Could not renew online. Live Chat was useless. Took ages to renew on the phone. Almost gave up. Will be going with a different provider if not sorted by renewal time.”

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Posted 2 years ago

“The Renwal process was very time consuming for whatever reason I was unable to log into my account and it took a very long time to get the problem sorted over an hour on the phone.”

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Posted 2 years ago

“MCE are a reliable company, good prices and options. I've used them for many years now, I've never claimed anything mind you, apart from a breakdown call for a flat battery which is included in the insurance. Recommended”

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Posted 2 years ago

“I renewed my policy and the money was taken, but no renewal, i phoned up and was made to pay again leaving me with hardly any money until the first payment is sent back, it has been 4 days and i still have no payment back”

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Posted 2 years ago

“Bit of a hassle trying to renew password but got there in the end...”

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Posted 2 years ago

“Informative, simple, and easy to renew.”

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Posted 2 years ago

“Excellent service, really easy to use platform with live chat available if you need any assistance.”

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Posted 2 years ago

“Telephone support required for queries.”

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Posted 2 years ago

“Excellent Customer service.”

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Posted 2 years ago

“Always easy to get the insurance im looking for”

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Posted 2 years ago

“Can't update policy over the phone. You make it so difficult to actually speak to someone. The policy will not open on line. Not good enough”

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Posted 2 years ago

“Good price for renewal. Online portal not great - had to select new card option even though card had been stored - needed to phone to get this sorted out.”

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Posted 2 years ago

MCE Insurance is rated 4.0 based on 5,344 reviews