Policy Expert Reviews

Name: Policy Expert
Address: 110 Bishopsgate, London, City of London
Rating: 4.72

4.7 Rating 20,414 Reviews

96 %

of reviewers recommend Policy Expert

Company Reviews

Questions

Metrics

4.7

Based on 20,414 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0330 0600 600

Email:

ask@policyexpert.co.uk

Location:

110 Bishopsgate,
London
City of London
EC2N 4AY

Write Your review

Tell us how Policy Expert made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Policy Expert 5 star review on 8th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good price and policy with the features I want”

Helpful Report

Posted 5 years ago

“Very good and clear to understand insurance policy. Very helpful professional polite staff and easy to contact - unlike so many other UK organisations. Very pleased indeed and would highly recommend this company to any one looking for home insurance.”

Helpful Report

Posted 5 years ago

“This is the 2nd time I have used Policy Expert. Really easy to deal with. No hassles at all. Was so simple to choose the policy I needed and the whole experience was quick, easy and hassle free. Very refreshing. Thank you”

Helpful Report

Posted 5 years ago

“Easy to use site. Came in £100+ cheaper than my renewal for same cover. Never give 5 stars as always something to strive for.”

Helpful Report

Posted 5 years ago

“Easy to use, policy fully explained”

Helpful Report

Posted 5 years ago

“Easy & quick payment Everything you need is explained before you buy so no need to ring and speak to someone Can recommend enough”

Helpful Report

Posted 5 years ago

“Quick, easy questions to answer, no hassle.”

Helpful Report

Posted 5 years ago

“Cheapest home insurance ever”

Helpful Report

Posted 5 years ago

“Quick and easy. Also included the extra policies I needed making Policy Expert the best price on the market for Buildings and Content insurance.”

Helpful Report

Posted 5 years ago

“Great service progression and good price”

Helpful Report

Posted 5 years ago

“It’s was very easy to get my home insurance sorted out when I spoke to the adviser”

Helpful Report

Posted 5 years ago

“Very easy to deal with an excellent value”

Helpful Report

Posted 5 years ago

“Very quick and easy process.”

Helpful Report

Posted 5 years ago

“Absolutely superb deal on my home insurance with free emergency cover also included, thanks very much and highly recommend!”

Helpful Report

Posted 5 years ago

“Quick and easy.”

Helpful Report

Posted 5 years ago

“It’s was very easy to get my home insurance sorted out when I spoke to the adviser”

Helpful Report

Posted 5 years ago

“Quick and easy online application and the policy’s are easily accessible online Also very competitive pricing and will definitely recommend to friends and family”

Helpful Report

Posted 5 years ago

“Easy to set up, simple to understand and a good competitive price.”

Helpful Report

Posted 5 years ago

“Terrible service and Cover (Home Emergency) telephoned to report a leak from my shower which was coming through my living room light and was told by the call handler that as it was not a clearly visible or obvious leak it was not covered. All she could do was arrange for a plumber to attend and turn the stopcock off, which I could do myself. The call handler was not empathetic to my situation but rather dismissive. Very poor customer service!”

Helpful Report

Posted 5 years ago

Good Morning, Thank you for taking the time to leave us your feedback. I am sorry to hear that you are unhappy following your recent experience with our home emergency care team. We have managed to locate your account with the information you provided in this review, and I understand you have now spoken with my colleague Roy from Trinity Claims. Now that they have obtained some additional details from you, Trinity Claims are thoroughly investigating your concerns. I trust they will be in touch with you shortly to discuss their findings. In the meantime, if we can assist you with anything else, please do not hesitate to contact us at homereviews@policyexpert.co.uk. Thanks, Jasmine

Posted 5 years ago

“Quick, helpful and affordable.”

Helpful Report

Posted 5 years ago

Policy Expert is rated 4.7 based on 20,414 reviews