Policy Expert Reviews

Name: Policy Expert
Address: 110 Bishopsgate, London, City of London
Rating: 4.72

4.7 Rating 20,410 Reviews

96 %

of reviewers recommend Policy Expert

Company Reviews

Questions

Metrics

4.7

Based on 20,410 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0330 0600 600

Email:

ask@policyexpert.co.uk

Location:

110 Bishopsgate,
London
City of London
EC2N 4AY

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Policy Expert 5 star review on 8th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had to end the quote process for home cover as the existence of some tools of my trade in my garage by the house meant this company would not cover me. Even though the tools are covered under a separate business policy. It then transpired that they claimed GDPR regulations make them keep my details on file for 10 years. AND YET, other insurers only keep them for 3 years. I wonder why the difference.”

Helpful Report

Posted 4 years ago

Good Afternoon, Thank you for raising your feedback with us. Even if the items are insured elsewhere, if equipment used for business purposes is kept at the proposed insured property, it does need to be highlighted on our quotes accordingly. If they are not, this could make the policy invalid. We have a duty of care to ensure that you take out an appropriate insurance policy for all of your contents and the buildings within your property boundary. I can only apologise that our policy was not suitable for you this year. When we have only provided customers with a quote, we will retain their personal data for 10 years from the date we obtained it for regulatory and fraud prevention purposes, and to allow any complaints to be managed. The 10-year span is due to our application for insurance asking historic questions about the property from the past 10 years. I hope this resolves things for you, but if you wish to discuss this any further, please do not hesitate to contact me at homereviews@policyexpert.co.uk. Thanks, Jasmine

Posted 4 years ago

“Excellent price online . Process was really easy. Would definitely recommend”

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Posted 4 years ago

“Straight forward, excellent customer service, nothing too much trouble. Would recommend”

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Posted 4 years ago

“Easy to purchase at an excellent price,with good extras free of charge”

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Posted 4 years ago

“Staff very helpful and sorted me a cheaper quote there and then. Quickest and easiest 10 minute call”

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Posted 4 years ago

“Very easy and straightforward to buy the home insurance”

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Posted 4 years ago

“Easy to use web site and very informative and intuitive. Also the best value for what I wanted.”

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Posted 4 years ago

“Found policy easily with cover I needed at a great price.”

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Posted 4 years ago

“Excellent service, super easy to use and great value with loads of extras included”

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Posted 4 years ago

“Great service. Quick and efficient and value for money.”

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Posted 4 years ago

“Just taken out house insurance staff were very helpful and couldn't do enough will recommend you.....”

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Posted 4 years ago

“Customer service is professional and explain the policy details clearly.”

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Posted 4 years ago

“Very easy process and very competitive price.”

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Posted 4 years ago

“Straight forward and easy to set up, clear instructions on the website and very easy to follow. Excellent.”

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Posted 4 years ago

“excellent service and excellent prices 5* from me”

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Posted 4 years ago

“Excellent service easy to use”

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Posted 4 years ago

“So easy to set up. Reduced my home insurance by £180 a year So impressed”

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Posted 4 years ago

“Very easy to deal with. Information was clear and precise.”

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Posted 4 years ago

“Got the quote via Moneysupermarket. Competitive price and all information shown very clearly making comparison with other insurers that much simpler. New for old contents cover was a big factor in our decision to opt for Policy Expert and Home Emergency cover included as standard was a bonus”

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Posted 4 years ago

“Just renewed our home insurance with Policy Expert , low premium and great customer service !!!”

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Posted 4 years ago

Policy Expert is rated 4.7 based on 20,410 reviews