Policy Expert Reviews

Name: Policy Expert
Address: 110 Bishopsgate, London, City of London
Rating: 4.72

4.7 Rating 20,410 Reviews

96 %

of reviewers recommend Policy Expert

Company Reviews

Questions

Metrics

4.7

Based on 20,410 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0330 0600 600

Email:

ask@policyexpert.co.uk

Location:

110 Bishopsgate,
London
City of London
EC2N 4AY

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Policy Expert 5 star review on 8th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very smooth process and extremely competitive pricing.”

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Posted 4 years ago

“Questions were really simple and easy to understand. Doesn't take too long to give me a quote. Competitive prices”

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Posted 4 years ago

“Very good value. Can’t comment on claims as none yet. Payment didn’t work online so tedious telephone process and price went up by a few pounds”

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Posted 4 years ago

“I can review the purchase process only. Good competitive price and easy to purchase. I can only hope I do not need to review the claims process 👍”

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Posted 4 years ago

“Excellent value it beat my renewal quote by £85 same cover so I am delighted and the website very easy to use”

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Posted 4 years ago

“Seems excellent so far”

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Posted 4 years ago

“Policy advertised at £104 but at checkout it cost £158. I still went ahead as I was in a massive hurry due to the fact that the homes insured had expired a month ago without me realising it. The process to obtain a new policy was simple quick and effective.”

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Posted 4 years ago

Good Morning, Thank you for taking the time to leave us your feedback. Firstly, I'm pleased to hear that you are happy with the process of setting up a policy. We endeavour to make this as stress-free and easy as possible! I am sorry to learn that there has been some confusion regarding the price that you were offered. If you opted to include some additional cover, or a 'bolt-on' policy, this would have altered the price. However, I would like the opportunity to further investigate your concerns. As I have been unable to locate your account with the information left in your review, could you please forward your details to me at homereviews@policyexpert.co.uk? Thanks in advance, Jasmine

Posted 4 years ago

“Seems to be good value for money, hope this remains the case in the event of a claim”

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Posted 4 years ago

“I've come back to policy Expert from elsewhere as they had by far the cheapest cover for my home with plenty of extras thrown in for free.”

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Posted 4 years ago

“Excellent service on the phone and completed quickly”

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Posted 4 years ago

“Easy to do, complete hassle free in 10 minutes.”

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Posted 4 years ago

“The while process, including price, was all good. The policy I chose covers everything I asked and customer service excellent”

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Posted 4 years ago

“Very understanding arranged the product to suit my needs”

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Posted 4 years ago

“Very competitive pricing..., looking forward to my first time with Policy Expert. The reviews read well so an encouraging start to feeling safe in the knowledge that someone’s there in the background ready for support should you ever need.. J.B.”

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Posted 4 years ago

“Danielle and Roy very friendly helpful good service . Very knowledgeable staff explained everything in detail.”

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Posted 4 years ago

“Couldn’t hear the call handler sometime and it’s very very long winded other than that it’s ok”

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Posted 4 years ago

“Really quick and easy to sort online, competitive pricing and all the documentation arrived quickly”

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Posted 4 years ago

“Lovely customer service team”

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Posted 4 years ago

“I just insured my house yourselves, and I must say I was so pleased with the way the call was handled left me with a pride for your professionalism. Well done to your training team for making your customer support staff so well versed in the connection with your customers.”

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Posted 4 years ago

“Very understanding arranged the product to suit my needs”

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Posted 4 years ago

Policy Expert is rated 4.7 based on 20,410 reviews