Policy Expert Reviews

Name: Policy Expert
Address: 110 Bishopsgate, London, City of London
Rating: 4.72

4.7 Rating 20,410 Reviews

96 %

of reviewers recommend Policy Expert

Company Reviews

Questions

Metrics

4.7

Based on 20,410 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0330 0600 600

Email:

ask@policyexpert.co.uk

Location:

110 Bishopsgate,
London
City of London
EC2N 4AY

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Policy Expert 5 star review on 8th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy and straight forward to purchase online at a great price. Looking forward to receiving my Top Cashback.”

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Posted 5 years ago

“Easy and smooth transaction”

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Posted 5 years ago

“i'd read somewhere that buy once with main provide instead of buying cheap policy with cheap brokers and i find it real when i tried to made claim and claim was rejected based on false allegations.”

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Posted 5 years ago

Good Morning, Thank you for taking the time to raise your feedback with us. I am sorry to hear that you did not receive the claim outcome that you were hoping for. I can assure you that we will always review claims, and decide on a claim outcome, within the terms of the policy in place. However, I'm afraid as I have been unable to locate your account with the information you have provided, I cannot elaborate on your claim situation further. So we can further investigate the concerns you have raised, can you please forward me your details to ask@policyexpert.co.uk? Please be sure to highlight your email 'FAO Jasmine' so I can pick this up right away. Thanks in advance, Jasmine

Posted 5 years ago

“Your insurance adviser (Nick) was very helpful in getting me a reasonable deal to suit my budget”

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Posted 5 years ago

“minimum fuss straight forward no hard sell and good advice thanks”

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Posted 5 years ago

“Very pleased with the policy and very pleased with the extras at no additional cost”

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Posted 5 years ago

“Quick, easy service, great policy”

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Posted 5 years ago

“Excellent service so easy to use.”

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Posted 5 years ago

“I gave only three stars because, despite being a returning customer I had to negotiate renewal which I found to be unfair as I noticed also that new customers were able to insure cheaper than me. What happened to customer loyalty as it works both ways?”

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Posted 5 years ago

Good Morning Mr Bird Thank you for taking the time to leave us a review. Firstly, I would like to thank you for renewing your home insurance policy with us. Please be assured that we do value customer loyalty and will always look to offer you our most competitive quote when generating your renewal. As our automatic renewal quotes are based on the information provided in your previous policy, we are only able to look into changes that could potentially lower your premium, when we speak with you over the phone. However, I am sorry for any inconvenience this had caused you. If you do wish to discuss things further or if there is anything else I can help you with, please contact me directly. I am available via all the channels displayed on our website https://www.policyexpert.co.uk/contact/ Thanks, Nisha

Posted 5 years ago

“Buying home insurance through policy expert was quick and easy. It was clear what I was buying and the optional extras I needed add were clearly displayed and explained ensuring I new exactly what I was doing. Competitive pricing was the key to my purchase.”

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Posted 5 years ago

“Easy to read and straightforward to find the most suitable policy for us.”

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Posted 5 years ago

“I,be just insured my house and contents with Policy Expert and have every confidence in there full cover and have full peace of mind that my house and contents are fully insured with a trust worthy company.”

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Posted 5 years ago

“The experience with your website and setting up a new policy was easy and straightforward; I found you through Compare the Market and it was a seamless process.”

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Posted 5 years ago

“Quick and easy to sort out.. thank you!”

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Posted 5 years ago

“Policy Expert were very professional and had brilliant customer service. Their prices were competitive and would 100% recommend them!”

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Posted 5 years ago

“Really good start, advisor over the phone was excellent and understanding and the product is comprehensive and covers what I need. Great price for product indeed.”

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Posted 5 years ago

“Very helpful and much cheaper than my current provider”

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Posted 5 years ago

“Excellent customer service, sorted out admin error quickly and kept me informed at all times.”

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Posted 5 years ago

“Clearly written policy docs that are easy to understand. Simple and effective online account system. Comparatively competitive on price.”

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Posted 5 years ago

“Exemplary service and if all companies were as well run and easy to deal with as this then life would be a lot simpler”

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Posted 5 years ago

Policy Expert is rated 4.7 based on 20,410 reviews