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Policy Expert Reviews

4.7 Rating 19,521 Reviews

96 %

of reviewers recommend Policy Expert

Company Reviews

4.7

Based on 19,521 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Policy Expert:

Insurance for people like you
We’re Policy Expert and we create insurance for people like you. Clear policies. Cover to suit your needs. Easier claims.

Award-winning home and car insurance
Okay, so it’s only insurance. But people love what we do. So much so, that our customers have voted us MoneyFacts Home Insurance Provider of the Year 2022 and Insurance Choice Awards Best Home Insurance Provider 2022. Thanks!

The kind of insurance you want
Whether it’s choosing the right policy of sorting out a claim, we’re on a mission to change insurance for the better. With Policy Expert, you get the kind of insurance you want.

Visit Website

Phone:

0330 0600 600

Email:

ask@policyexpert.co.uk

Location:

110 Bishopsgate,
London
City of London
EC2N 4AY

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Policy Expert 5 star review on 13th February 2023

Policy Expert 5 star review on 29th January 2023

Policy Expert 5 star review on 29th January 2023

Policy Expert 5 star review on 8th December 2022

Policy Expert 5 star review on 25th November 2022

Policy Expert 5 star review on 11th June 2022

Policy Expert 5 star review on 9th March 2022

15

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“good service”

Posted 3 years ago

Good Afternoon Tim, Thank you for taking the time to leave us a review. I'm so pleased to hear that you are satisfied with the service you have received so far. However, as you have only left us a 3-star rating, we would love an opportunity to look into ways you feel our service could be improved. Could you please forward me any additional feedback that you may have to ask@policyexpert.co.uk? Be sure to highlight your email for my attention, so I can pick this up as soon as possible. Thanks in advance, Jasmine

Posted 3 years ago

“Didn't like the instructions for avoiding Marketing updates. I clicked on it, then it sent an email, then I got a response with another set of instructions.”

Posted 3 years ago

Good Afternoon Thank you for your email. When you choose to opt out of receiving marketing communications, an email is sent containing a link. You are then asked to input your contact information on a form. Once you have completed this form, our marketing team will ensure that your details are removed from our marketing database within 30 days. After this time, you will not receive any marketing communication from us. However, I am sorry to hear that you were not happy with the process and I will pass your feedback on to the relevant department. If you wish to discuss things further or if there is anything else I can help you with, please contact me directly. I am available via phone or you can email me at ask@policyexpert.co.uk and mark for my attention. Thanks, Nisha

Posted 3 years ago

“Girl was very robotic and dull..listen to the call and you will no what I mean. Couldnt wait to get of the phone..”

Posted 3 years ago

Good Afternoon Thank you for taking the time to leave us a review and your time on the phone this evening. I appreciate you bringing this to our attention. We always aim to provide a first class service for all our customers, however. I am sorry to hear that you had not received this. We have managed to locate your account and review the call in question and I can assure you that we will be picking this up with the agent. If you do have further questions or if there is anything else I can help you with, please contact me directly. I am available via phone or you can email me at ask@policyexpert.co.uk. Thanks, Nisha

Posted 3 years ago

“Good apart from trying to debit my account a month before renewal date”

Posted 3 years ago

“Looked for house insurance. Price enquiring direct was double the price via a comparison site. Small print revealed £100 excess was actually £250 for most events. You need to keep your wits about you.”

Posted 3 years ago

Good Afternoon Thank you for taking the time to leave us a review. As an insurance broker, we offer many different policies through various channels. The policies that have been purchased through comparison/cashback sites may have a more competitive premium and will have different levels of cover. Our customers do have the option to choose their excess when taking out a policy with us, however there are some claims such as accidental damage, escape of water and subsidence that require a higher excess to be paid due to the nature of the claim. I am sorry for any inconvenience this may have caused you. If you do wish to discuss this matter or if there is anything else I can help you with, please contact me directly. I am available via phone or you can email me at ask@policyexpert.co.uk and mark for my attention. Thanks, Nisha

Posted 3 years ago

“Having purchased my policy on line..I rang the company to ask for paper copy to be posted to me.. and the person also wanted to discuss two points in my policy..and said they would bring back at an agreed time...they didn't heard nothing so far..not a good start”

Posted 3 years ago

Good Morning Thank you for taking the time to leave us a review. I am sorry to hear that you have not received a call back within the time frame you were expecting. I would like to look into your comments and get your policy documents sent to you and arrange a call back as soon as possible. Unfortunately, I am unable to locate your account with the details you have left in this review. If you could please contact me directly. I am available via phone or you can email me at ask@policyexpert.co.uk and mark for my attention. Thanks, Nisha

Posted 3 years ago

“easy to take out policy. However 2 stars lost as Policy Expert, like so many insurance companies automatically set up a Continuous Payment Authority - there is no option to decline this at the time of setting up the policy. - This should an opt in /out option. They do this to generate repeat business next year playing on peoples apathy.”

Posted 3 years ago

Good Morning Thank you for taking the time to leave us a review. Our automatic renewal process is put in place to ensure that our customers are not left without cover unknowingly. A few weeks before the policy is due for renewal, we would send out a renewal invite as well as reminders to notify you of our intention to automatically renew your policy, at this point you have the option to opt out or allow the policy to renew. I am sorry for any inconvenience this may have caused you and if you do wish to discuss this matter further or if there is anything else I can help you with, please contact me directly. I am available via all the channels displayed on our website https://www.policyexpert.co.uk/contact/. Thanks, Nisha

Posted 3 years ago

“customers service very nice and helpful”

Posted 3 years ago

Good Morning Munir, Thank you for taking the time to leave us a review. It's great to hear that you're happy with our overall service! However, I noticed that you have only left us a 3-star rating. As we are always looking to improve the service that we offer, if you do have any concerns, or require further assistance with your policy, please do not hesitate to contact me directly. I am available via telephone, email, live chat and social media. Thanks, Jasmine

Posted 3 years ago

“Best price and value for money on the comparison websites. Whether this is an excellent policy depends on claim experience, which i hope i never have.”

Posted 3 years ago

Good Afternoon, Thank you for taking the time to leave us a review. It's fantastic to hear that you're happy with the price and value of our policies! Please be assured that we will pay out on all valid claims submitted within the terms of our policies. We also endeavour to resolve claims as efficiently as possible. If you have any concerns or additional feedback that would improve your experience so far, please do not hesitate to contact me directly at ask@policyexpert.co.uk. I'll be happy to assist you further. Thanks, Jasmine

Posted 3 years ago

“Easy enough to complete insurance details and reasonably competitively priced.”

Posted 3 years ago

Good Afternoon Dale, Thanks for taking the time to leave us a review. I'm pleased to learn that you found setting up a policy easy, and our prices competitive. However, we always strive towards delivering a 5-star service. If you have any additional feedback that would help us achieve this goal for you, please do not hesitate to forward it to me at ask@policyexpert.co.uk. Thanks in advance, Jasmine

Posted 3 years ago

“Never claimed on may insurance, ever, no idea how good these people are, never know til you need to use them. Buying was easy, comp the meerkat, couple more clicks and bought”

Posted 3 years ago

Good Afternoon Thank you for taking the time to leave us a review. As we are always looking to improve the service that we offer, we welcome all feedback, ranging from the process of setting up or renewing a policy, to the cover provided, and any interactions with our agents. I appreciate that you do not feel as though you are in a position to review our service, however, if you do require any assistance, or have any concerns you wish for us to address, please do not hesitate to contact us via email, telephone, live chat or social media. Thanks, Nisha

Posted 3 years ago

“Was all OK thanks”

Posted 3 years ago

“Have not had any contact as completed through money super market”

Posted 3 years ago

Good Afternoon Steven, Thank you for taking the time to leave us a review. As we are always looking to improve the service that we offer, we welcome all feedback, ranging from the process of setting a policy online, to the cover provided, and how clear our documentation is. I appreciate that you do not currently feel as though you are in a position to review our service, however, if you do require any assistance, or have any concerns you wish for us to address, please do not hesitate to contact us via email, telephone, live chat or social media. Thanks, Jasmine

Posted 3 years ago

“Well got your product through quidco for reasonable price after cashback however when quotes were checked on your website directly, they were very high for the same product.”

Posted 3 years ago

Good Afternoon Mr Shaikh Thank you for taking the time to leave us a review. As an insurance broker, we offer many different policies through various channels. The policies that have been purchased through comparison or cashback sites have different cover levels and offers. As we do not offer advice or recommendations about which of our products and services will be most suitable, it is the responsibility of the policyholder to determine which is most adequate for their needs. However, I am sorry for any inconvenience this may have caused. I have also looked in to your policy information and I have emailed you directly regarding a separate matter. If you do have further questions or if there is anything else I can help you with, please respond to the email and I will pick it up right away. Thanks, Nisha

Posted 3 years ago

“Value....”

Posted 3 years ago

Good Afternoon Mr Tate, Thank you for getting in touch and for taking the time to leave us your feedback. I'm sorry to hear that you are not happy with the value of our policy. I have arranged for one of my colleagues from our renewals team to give you a callback to see if there is anything we can do to offer you a more desirable premium. They will be in touch shortly, but please do not hesitate to email me directly at ask@policyexpert.co.uk if there is anything else I can assist you with in the meantime. Thanks, Jasmine

Posted 3 years ago

“This is the first time I am buying an insurance from Policy expert. Don't have much experience to write about for now. Maybe later”

Posted 3 years ago

Good Morning Mrs Ketebu Thank you for your review. I understand that you may not feel in a position to review us, however, we do welcome all feedback ranging from the process of setting up/renewing a policy via our channels to the quality of our online services and communications. As we are always looking to improve on the service we provide, if you do have any feedback about your experience, or if there is anything else I can assist you with, please contact me directly. I am available via phone or you can email ask@policyexpert.co.uk and mark for my attention. Thanks, Nisha

Posted 3 years ago

“You did nothing. I did all work in entering details etc”

Posted 3 years ago

Good Afternoon Mr Hudson, Thank you for taking the time to leave us your feedback. Whilst I understand that you obtained a quote and purchased a policy online, we are always looking for ways to improve the service that we provide. This can include any comments you may have about our website, our email communications and how we display information. If there is anything you'd like to discuss in more detail, or if I can assist you in any way with your policy, please do not hesitate to get back in touch. I'm available via ask@policyexpert.co.uk. Thanks, Jasmine

Posted 3 years ago

“Process is too long over the phone. Agents kept calling during my work hours which was annoying”

Posted 3 years ago

Good Afternoon Thank you for taking the time to leave us a review. I understand that the renewals process can seem long winded, however we have a duty of care to ensure all of your information is accurate so we can offer you suitable cover options and avoid any issues if you were to make a claim in the future. I have managed to locate your account and can see that the agents had tried to contact you within the time frames you had requested. I appreciate that you were unavailable due to work and I am sorry for any inconvenience this has caused if you do wish to discuss things further or if there is anything else I can help you with, please contact me directly. I am available via phone or you can email me at ask@policyexpert.co.uk and mark for my attention. Thanks, Nisha

Posted 3 years ago

“In all I have no problem with Policy Expert. However I was taken by surprise when I only received an email that my policy has been renewed without receiving a reminder.”

Posted 4 years ago

“acceptable”

Posted 4 years ago

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Policy Expert is rated 4.7 based on 19,521 reviews