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Policy Expert Reviews

4.7 Rating 19,525 Reviews

96 %

of reviewers recommend Policy Expert

Company Reviews

4.7

Based on 19,525 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Policy Expert:

Insurance for people like you
We’re Policy Expert and we create insurance for people like you. Clear policies. Cover to suit your needs. Easier claims.

Award-winning home and car insurance
Okay, so it’s only insurance. But people love what we do. So much so, that our customers have voted us MoneyFacts Home Insurance Provider of the Year 2022 and Insurance Choice Awards Best Home Insurance Provider 2022. Thanks!

The kind of insurance you want
Whether it’s choosing the right policy of sorting out a claim, we’re on a mission to change insurance for the better. With Policy Expert, you get the kind of insurance you want.

Visit Website

Phone:

0330 0600 600

Email:

ask@policyexpert.co.uk

Location:

110 Bishopsgate,
London
City of London
EC2N 4AY

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Policy Expert 5 star review on 13th February 2023

Policy Expert 5 star review on 29th January 2023

Policy Expert 5 star review on 29th January 2023

Policy Expert 5 star review on 8th December 2022

Policy Expert 5 star review on 25th November 2022

Policy Expert 5 star review on 11th June 2022

Policy Expert 5 star review on 9th March 2022

15

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not always ease to get through on the phone,but your staff would ring back and were understanding and helpful”

Posted 5 years ago

Good afternoon, Thanks for taking the time to leave your feedback. I am sorry to hear you had trouble getting through to us. During peak times it may take a few minutes to get through but we offer a callback service so our customers do not have to wait on the line. I am glad to hear you were happy with this service. If there is anything else you need please feel free to get in touch I will be more than happy to help. Thanks, Vicky

Posted 5 years ago

“No correspondence by post so by the time i checked my emails it was too late to browse for other prices. My renewal has gone up but not by too much so have signed agreement”

Posted 5 years ago

Good Morning, Thank you for taking the time to leave us a review. We send our renewal invite roughly 30 days before your policy expiry date to allow you plenty of time to review your cover, and shop around should you wish. As we hold an email address for you on your account, we would consider you an online customer, and would therefore notify you of your renewal by email. This is due to us being an online based company and it’s also our way of doing our bit for the environment. However, if you do require your documents by post we can arrange this at your request. Whilst a premium increase can sometimes be unavoidable and down to many different reasons, I am pleased to learn your are happy with your renewal overall. If you have any questions, or wish to discuss your cover in further detail, please do not hesitate to contact our customer services team on 0330 0600 632. Thanks, Jasmine

Posted 5 years ago

“I had difficulty in understanding the operator's regional accent.”

Posted 5 years ago

Good afternoon, Thank you for taking the time to leave us a review. We have looked into your feedback and have managed to locate the recording of your call and whilst I do not feel as if our operator's accent is strong/difficult to understand, I appreciate that different phone lines can cause difficulty in the clarity of your call. It is important that you are aware of all of your policy information and cover details so if you do not feel that you have a good understanding, please let me know and we will be happy to call you to go through this again. If there is anything else you would like us to help with please reach out to our customer service team on 0330 0600 632 or email us ask@policyexpert.co.uk. Thanks, Georgie

Posted 5 years ago

“It's a little difficult to write a review as we have only just joined, but so far the price we have paid appears to be very competitive.”

Posted 5 years ago

“My renewal quote wasn't what I expected. As with all insurance it came through higher even though I'd made no claims. Phoned and the quote was reduced. Would rather be rewarded for customer loyalty than have to phone and say I'm moving. But, satisfied with the new proposal and agreed to continue cover for the time being.”

Posted 5 years ago

Good morning, Thank you for renewing your cover with us for another year and taking the time to give us your feedback. I am sorry that the initial renewal quote came through higher than expected. We offer your renewal premium based on the information provided to us the previous year, until we speak with you to discuss any potential changes we are unable to offer a premium to reflect them. I am glad to hear you were satisfied with the renewal premium that was offered to you. If there is anything else you need at all please don't hesitate to contact our customer services team who will be happy to help. Thanks again, Vicky

Posted 5 years ago

“Quick and easy to renew, price increase acceptable only up about £12.00 on last year approximately 8%, anymore and I would have considered trawling the market for better deals.”

Posted 5 years ago

“When I got my renewal quote they said I could save more on my insurance policy if I shopped around and I did just forgot to cancel and take the new quote won't make that mistake next year.”

Posted 5 years ago

Good Morning, Thank you for taking the time to leave us a review. We send our automatic renewal invites, and confirm our new premium, 30 days before our policies expire to allow our customers an opportunity to review their cover, shop around and opt out of our automatic renewal, should they wish. Thank you for deciding to stay with us again for another year. However, if you have any questions about your cover, please do not hesitate to contact our customer service team on 0330 0600 632. Thanks again, Jasmine

Posted 5 years ago

“Good value for money”

Posted 5 years ago

“Great quote but the person who called last night could have allowed the call to be quicker given that I had already agreed the policy and I said I was putting my kids to bed”

Posted 5 years ago

“was calling to renew my home insurance due on 29th March, after advising them that my home is not occupied day/night. They then cancelled and took out a new one with the starting date from the 16th instead of 29th, not happy with that.”

Posted 5 years ago

“Ok staff a bit vague and seem in a rush to get you off the phone”

Posted 5 years ago

Good Morning, Thank you for taking the time to leave us a review. I am sorry to hear you feel our agent was both rushed and vague. I assure you this is not the way we look to do things at Policy Expert. I have arranged for your call to be reviewed any any necessary feedback to be given to the agent in question. If you require any further clarification, or wish to discuss this in more detail, please contact our customer services team on 0330 0600 632. Thanks, Jasmine.

Posted 5 years ago

“Could not get any sense why policy was increased. Fortunately was still the most acceptable of quotes.”

Posted 5 years ago

Good afternoon, Thank you for taking the time to leave us a review. I am sorry to hear your policy increased at the point of renewal. Unfortunately, this is sometimes unavoidable due to a number of reasons such a change in underwriting criteria, inflation, and IPT (insurance premium tax) etc. However, I am glad to hear our quote was still acceptable and you have chosen to renew with us for a further year. If there is anything else we can assist with please do not hesitate to reach out. Thanks, Georgie

Posted 5 years ago

“Auto renew, I am NOT a fan! Premium rose above inflation (my SALARY was NOT!!),- I am not sure HOW they can justify it- but, renewal price was still decent, when compared with others!”

Posted 5 years ago

Good afternoon, Thank you for taking the time to leave us a review. Firstly, I am glad to hear we were still able to offer you the most competitive quote at renewal. I am sorry to hear that your premium has increased. Unfortunately, even if you have not claimed, an increase is sometimes unavoidable. This can be due to various things such as general inflation, underwriting criteria changing, Insurance Premium Tax increasing etc. We will always inform you 30 days in advance if we intend to automatically renew your policy along with the quote offered for you to decide whether to proceed with this. If you would like to discuss this further please do not hesitate to get back in touch with us. Thanks, Georgie

Posted 5 years ago

“I haven’t bought it yet I want to know what is premium insurance tax no other insurance company charges extra for it”

Posted 5 years ago

“autorenewed w no reminder or option to not do so”

Posted 5 years ago

Good morning, Thank you for your review. Your renewal invite is usually sent out around 30 days prior to the expiry date of your policy, followed by several reminders throughout the month. This is so that you have enough time to review the cover, shop around or opt out if required. I have emailed you over a copy of your renewal policy documents, please let me know if you have any queries, wish to cancel or make any changes. Thanks, Vicky

Posted 5 years ago

“Abit of a pain to redo bank details as something has been left off so wasn’t a like for like policy. However had I not changed what you had selected it would of carried on.”

Posted 5 years ago

“The renewal was simple”

Posted 5 years ago

“Well the price are on high side ! But I think they are not bad value for money.”

Posted 5 years ago

“No bads insurance for money !”

Posted 5 years ago

“Been with Policy Expert for a little while now and no issues. I have not had any claims so I cannot comment on this area.”

Posted 5 years ago

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Policy Expert is rated 4.7 based on 19,525 reviews