Policy Expert Reviews

Name: Policy Expert
Address: 110 Bishopsgate, London, City of London
Rating: 4.72

4.7 Rating 20,146 Reviews

96 %

of reviewers recommend Policy Expert

Company Reviews

Metrics

Info

4.7

Based on 20,146 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Policy Expert:

Insurance for people like you
We’re Policy Expert and we create insurance for people like you. Clear policies. Cover to suit your needs. Easier claims.

Award-winning home and car insurance
Okay, so it’s only insurance. But people love what we do. So much so, that our customers have voted us MoneyFacts Home Insurance Provider of the Year 2022 and Insurance Choice Awards Best Home Insurance Provider 2022. Thanks!

The kind of insurance you want
Whether it’s choosing the right policy of sorting out a claim, we’re on a mission to change insurance for the better. With Policy Expert, you get the kind of insurance you want.

Visit Website

Phone:

0330 0600 600

Email:

ask@policyexpert.co.uk

Location:

110 Bishopsgate,
London
City of London
EC2N 4AY

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Policy Expert 5 star review on 8th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“i phoned up to advise your company that i had a new issue debit card,but to do this i had to listen to a load of garbage which really wound me up and telephone charges,i tried to log on to your system but found it would not work for me,ie it would not accept my password”

Helpful Report

Posted 6 years ago

Good morning Alan, Thank you for taking the time to leave us a review. As a financially regulated company, we are obligated to provide you with specific information before your call. We do our best to give you these details in a timely manner whilst also ensuring you are given the required information. However, I do apologise if this left you dissatisfied with our service. I can see that you have since spoken to one of our agents, I am glad to see your queries have since been answered. If there is anything I can help with please do not hesitate to reach out via 0330 0600 632 or by emailing ask@policyexpert.co.uk. Thanks, Georgie

Posted 6 years ago

“Good renewal price, didn't have to phone up and renegotiate”

Helpful Report

Posted 6 years ago

Good Morning, Thank you for taking the time to leave us a review. I'm pleased to hear that you were happy with your renewal price and that you feel that you've got a good deal. However, we are always looking to improve on our service. Therefore, if you do have any further feedback about your experience, or if you have any questions about your cover, please do not hesitate to contact our customer services team on 0330 0600 632 - they'll be more than happy to help. Thanks again, Jasmine

Posted 6 years ago

“The sales team are very persistent on selling insurance but it is a GREAT shame the claims team are not as dedicated. I have spent over 4hrs 30 mins trying to make contact with them plus several emails but have had no reply. Now looking at the 14 day cool off period to cancel my policy”

Helpful Report

Posted 6 years ago

“There is no need for Policy Expert to keep ringing the phone and not leaving a message! The phone rang over 11 times without a message plus once with. This is irritating also sending emails. It is more courteous to type a message with a little bit more respect not just 'Morning' and then 'this is urgent' when it isn't really. Not sure what the company gains by the aforesaid as I did think about going elsewhere. When I spoke with a representative he was fine, although it was rushed towards the end. May look elsewhere next year if the same happens again. 'Stop pressuring me' with phone ringing and not leaving messages! Makes people uneasy!!! I thought this was made illegal. Imagine all the people ringing the company back and no-one there at the other end. Re-think your strategy, be more respectful and you may get more business.”

Helpful Report

Posted 6 years ago

“Ok- wasn’t happy that money was taken out within 24 hrs when rental was another 3 weeks away - just for updating card payment details”

Helpful Report

Posted 6 years ago

Good Afternoon, Thank you taking the time to leave us your feedback. I'm sorry to hear you've not been entirely happy with our processes. In order for us to confirm any amendments to your renewal, we will need to manually renew the policy and process the payment, otherwise the policy will renew automatically with the out of date details. I apologise if this was not what you were expecting, and if this has caused you any inconvenience. I'm pleased to learn you have set up a renewal that you are happy with, however if you have any questions about your policy, or any further comments you wish for us to address, please do not hesitate to contact our office on 0330 0600 600. Thanks, Jasmine

Posted 6 years ago

“Cover and pricing is great, customer service fantastic too very helpful and the information provided was very clear - However I took a policy out last year and paid in instalments and I did not like the 'lender' premium credit as they sent numerous emails and I found out that from my credit score that they were shown as having searched my credit file and were listed on my file as though I had a loan with a balance of £12.00 - After checking again today it appears it is to be removed. I have never been contacted by a separate 'loan' company on any other types of insurance policies so found this unnerving and unusual - I have paid this years premium in full to avoid a re-occurrence of this issue.”

Helpful Report

Posted 6 years ago

“Some of the information I was given was incorrect. I wasn't given my authorisation code after paying by card although I asked for it. I was told that this was never given. However when I contact you again today I was give this code. The advisor was friendly but I wasn't confident about what I was told and got more information today on speaking to Zack. I think Neema, the advisor requires more training”

Helpful Report

Posted 6 years ago

Good Afternoon, Thank you for taking the time to send us your feedback. I am sorry to hear you received mixed messages from our agents, and that this consequently affected your confidence in us. Although I am pleased to learn Zach has now resolved things for you, this is not the way we look to do things here at Policy Expert. I have therefore arranged for your calls to be reviewed and any necessary feedback to be given to the agents in question. However, if you require any further clarification, or if there is anything else I can assist you with in the meantime, please do not hesitate to contact me via email, telephone, live chat or social media. Thanks, Jasmine

Posted 6 years ago

“I do not understand why my contributions keep going up each year while I've never made a claim and my wages have stagnated for the last 10 years”

Helpful Report

Posted 6 years ago

Good Afternoon, Thank you for taking the time to leave us your feedback. I am sorry to hear that your policy premium increased at renewal. Unfortunately, even if you have not claimed, an increase is sometimes unavoidable. This can be due to various things such as general inflation, underwriting criteria changing, Insurance Premium Tax increasing and so on. If you wish to review your renewal. or discuss things in more detail, our renewals team will be happy to help. You an contact them directly on 0330 0600 648. Alternatively, please do not hesitate to send me an email at ask@policyexpert.co.uk, and I can arrange for somebody to give you a call back. Thanks, Jasmine

Posted 6 years ago

“The initial renewal quote was very competitive, however on purchasing this product I was informed I was eligible for a special deal on keys and locks which attracted an additional premium which would have been 50% of the initial quotation. I was quite annoyed this upselling wasn’t explained before I purchased. What started as a competitive product ended with me wondering just what cover I would get should I make a claim.”

Helpful Report

Posted 6 years ago

Good Morning, Thank you for taking the time to leave us a review. We offer a number of different additional policies that you can opt to include to run alongside your home insurance. Our agents will look to discuss these with you when you take out home insurance over the phone, so you can review whether this additional cover is required. However, I apologise if this caused you any unnecessary confusion or inconvenience. If you are still uncertain about the cover provided by your policy, or wish to discuss things in more detail, please do not hesitate to contact our customer services team on 0330 0600 632 - they'll be more than happy to help. Thanks, Jasmine

Posted 6 years ago

“very reasonable and offers more cover than any other policy for the same price, would definitely recommend to a friend”

Helpful Report

Posted 6 years ago

“Not always ease to get through on the phone,but your staff would ring back and were understanding and helpful”

Helpful Report

Posted 6 years ago

Good afternoon, Thanks for taking the time to leave your feedback. I am sorry to hear you had trouble getting through to us. During peak times it may take a few minutes to get through but we offer a callback service so our customers do not have to wait on the line. I am glad to hear you were happy with this service. If there is anything else you need please feel free to get in touch I will be more than happy to help. Thanks, Vicky

Posted 6 years ago

“No correspondence by post so by the time i checked my emails it was too late to browse for other prices. My renewal has gone up but not by too much so have signed agreement”

Helpful Report

Posted 6 years ago

Good Morning, Thank you for taking the time to leave us a review. We send our renewal invite roughly 30 days before your policy expiry date to allow you plenty of time to review your cover, and shop around should you wish. As we hold an email address for you on your account, we would consider you an online customer, and would therefore notify you of your renewal by email. This is due to us being an online based company and it’s also our way of doing our bit for the environment. However, if you do require your documents by post we can arrange this at your request. Whilst a premium increase can sometimes be unavoidable and down to many different reasons, I am pleased to learn your are happy with your renewal overall. If you have any questions, or wish to discuss your cover in further detail, please do not hesitate to contact our customer services team on 0330 0600 632. Thanks, Jasmine

Posted 6 years ago

“I had difficulty in understanding the operator's regional accent.”

Helpful Report

Posted 6 years ago

Good afternoon, Thank you for taking the time to leave us a review. We have looked into your feedback and have managed to locate the recording of your call and whilst I do not feel as if our operator's accent is strong/difficult to understand, I appreciate that different phone lines can cause difficulty in the clarity of your call. It is important that you are aware of all of your policy information and cover details so if you do not feel that you have a good understanding, please let me know and we will be happy to call you to go through this again. If there is anything else you would like us to help with please reach out to our customer service team on 0330 0600 632 or email us ask@policyexpert.co.uk. Thanks, Georgie

Posted 6 years ago

“It's a little difficult to write a review as we have only just joined, but so far the price we have paid appears to be very competitive.”

Helpful Report

Posted 6 years ago

“My renewal quote wasn't what I expected. As with all insurance it came through higher even though I'd made no claims. Phoned and the quote was reduced. Would rather be rewarded for customer loyalty than have to phone and say I'm moving. But, satisfied with the new proposal and agreed to continue cover for the time being.”

Helpful Report

Posted 6 years ago

Good morning, Thank you for renewing your cover with us for another year and taking the time to give us your feedback. I am sorry that the initial renewal quote came through higher than expected. We offer your renewal premium based on the information provided to us the previous year, until we speak with you to discuss any potential changes we are unable to offer a premium to reflect them. I am glad to hear you were satisfied with the renewal premium that was offered to you. If there is anything else you need at all please don't hesitate to contact our customer services team who will be happy to help. Thanks again, Vicky

Posted 6 years ago

“Quick and easy to renew, price increase acceptable only up about £12.00 on last year approximately 8%, anymore and I would have considered trawling the market for better deals.”

Helpful Report

Posted 6 years ago

“When I got my renewal quote they said I could save more on my insurance policy if I shopped around and I did just forgot to cancel and take the new quote won't make that mistake next year.”

Helpful Report

Posted 6 years ago

Good Morning, Thank you for taking the time to leave us a review. We send our automatic renewal invites, and confirm our new premium, 30 days before our policies expire to allow our customers an opportunity to review their cover, shop around and opt out of our automatic renewal, should they wish. Thank you for deciding to stay with us again for another year. However, if you have any questions about your cover, please do not hesitate to contact our customer service team on 0330 0600 632. Thanks again, Jasmine

Posted 6 years ago

“Good value for money”

Helpful Report

Posted 6 years ago

“Great quote but the person who called last night could have allowed the call to be quicker given that I had already agreed the policy and I said I was putting my kids to bed”

Helpful Report

Posted 6 years ago

“was calling to renew my home insurance due on 29th March, after advising them that my home is not occupied day/night. They then cancelled and took out a new one with the starting date from the 16th instead of 29th, not happy with that.”

Helpful Report

Posted 6 years ago

Policy Expert is rated 4.7 based on 20,146 reviews