Policy Expert Reviews

Name: Policy Expert
Address: 110 Bishopsgate, London, City of London
Rating: 4.72

4.7 Rating 20,146 Reviews

96 %

of reviewers recommend Policy Expert

Company Reviews

Metrics

Info

4.7

Based on 20,146 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Policy Expert:

Insurance for people like you
We’re Policy Expert and we create insurance for people like you. Clear policies. Cover to suit your needs. Easier claims.

Award-winning home and car insurance
Okay, so it’s only insurance. But people love what we do. So much so, that our customers have voted us MoneyFacts Home Insurance Provider of the Year 2022 and Insurance Choice Awards Best Home Insurance Provider 2022. Thanks!

The kind of insurance you want
Whether it’s choosing the right policy of sorting out a claim, we’re on a mission to change insurance for the better. With Policy Expert, you get the kind of insurance you want.

Visit Website

Phone:

0330 0600 600

Email:

ask@policyexpert.co.uk

Location:

110 Bishopsgate,
London
City of London
EC2N 4AY

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Policy Expert 5 star review on 8th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ok staff a bit vague and seem in a rush to get you off the phone”

Helpful Report

Posted 6 years ago

Good Morning, Thank you for taking the time to leave us a review. I am sorry to hear you feel our agent was both rushed and vague. I assure you this is not the way we look to do things at Policy Expert. I have arranged for your call to be reviewed any any necessary feedback to be given to the agent in question. If you require any further clarification, or wish to discuss this in more detail, please contact our customer services team on 0330 0600 632. Thanks, Jasmine.

Posted 6 years ago

“Could not get any sense why policy was increased. Fortunately was still the most acceptable of quotes.”

Helpful Report

Posted 6 years ago

Good afternoon, Thank you for taking the time to leave us a review. I am sorry to hear your policy increased at the point of renewal. Unfortunately, this is sometimes unavoidable due to a number of reasons such a change in underwriting criteria, inflation, and IPT (insurance premium tax) etc. However, I am glad to hear our quote was still acceptable and you have chosen to renew with us for a further year. If there is anything else we can assist with please do not hesitate to reach out. Thanks, Georgie

Posted 6 years ago

“Auto renew, I am NOT a fan! Premium rose above inflation (my SALARY was NOT!!),- I am not sure HOW they can justify it- but, renewal price was still decent, when compared with others!”

Helpful Report

Posted 6 years ago

Good afternoon, Thank you for taking the time to leave us a review. Firstly, I am glad to hear we were still able to offer you the most competitive quote at renewal. I am sorry to hear that your premium has increased. Unfortunately, even if you have not claimed, an increase is sometimes unavoidable. This can be due to various things such as general inflation, underwriting criteria changing, Insurance Premium Tax increasing etc. We will always inform you 30 days in advance if we intend to automatically renew your policy along with the quote offered for you to decide whether to proceed with this. If you would like to discuss this further please do not hesitate to get back in touch with us. Thanks, Georgie

Posted 6 years ago

“I haven’t bought it yet I want to know what is premium insurance tax no other insurance company charges extra for it”

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Posted 6 years ago

“autorenewed w no reminder or option to not do so”

Helpful Report

Posted 6 years ago

Good morning, Thank you for your review. Your renewal invite is usually sent out around 30 days prior to the expiry date of your policy, followed by several reminders throughout the month. This is so that you have enough time to review the cover, shop around or opt out if required. I have emailed you over a copy of your renewal policy documents, please let me know if you have any queries, wish to cancel or make any changes. Thanks, Vicky

Posted 6 years ago

“Abit of a pain to redo bank details as something has been left off so wasn’t a like for like policy. However had I not changed what you had selected it would of carried on.”

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Posted 6 years ago

“The renewal was simple”

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Posted 6 years ago

“Well the price are on high side ! But I think they are not bad value for money.”

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Posted 6 years ago

“No bads insurance for money !”

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Posted 6 years ago

“Been with Policy Expert for a little while now and no issues. I have not had any claims so I cannot comment on this area.”

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Posted 6 years ago

“this could be better”

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Posted 6 years ago

“Uncomfortable with you keeping my card details for renewal? Would prefer control of my finances myself.”

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Posted 6 years ago

“I phoned regarding my renewal,as I have a different card than the one held by yourselves.I was asked if I had the renewal notice.YES. I had.i was asked if I had read the relevant details of the policy.YES I had ..your agent proceeded to question me and read all the details of the policy although I had told her I had read them,and all I wanted was to renew with a different card.If I was using the same card my policy would have been renewed without any third degree questions..Not happy about this”

Helpful Report

Posted 6 years ago

Good morning, Thank you for leaving us a review. When you call us to renew, we like to check that all of your details are still correct. This is to ensure that your policy remains valid, as if anything was wrong, your policy could be invalidated and therefore, any potential claims not paid out. This is for your protection as we would not want to set up a policy for you that may not be adequate. However, we aim to make renewing as easy and hassle-free as possible, therefore, I have raised your feedback accordingly. If you would like to discuss this further, or if there is anything else we can assist you with, please do not hesitate to get in touch via telephone on 0330 0600 632, via email: ask@policyexpert.co.uk or via live chat which is available on our website. Thanks, Hannah.

Posted 6 years ago

“The price and policy are fine but the automatic renewal is not. The policy was due for renewal on the 20th. I get paid on the 16th so there should have been no problem. Policy Expert decided to take the money out on the 13th meaning I now have bank charges. In the modern day it is quite possible to take the money one day before it is due.The outcome is Policy Expert will not be considered next year for insurance. Well done.”

Helpful Report

Posted 6 years ago

Good morning, Thank you for leaving us a review. We automatically renew your policy (and take payment) 3-5 days before the renewal date to ensure that the payment is successful. This is also to ensure that we do not leave our customers without cover unknowingly in case there are any issues with processing the payment. This will have been explained in the renewal invite that we sent to you, however, we apologise if this has caused you any inconvenience. If you would like to discuss this further, or if there is anything else we can assist you with, please do not hesitate to get in touch via telephone on 0330 0600 632, via email: ask@policyexpert.co.uk or via live chat which is available on our website. Thanks, Hannah

Posted 6 years ago

“Reasonable value. I've never had to make a claim though so I can't really comment on service.”

Helpful Report

Posted 6 years ago

Good morning, Thanks for taking the time to leave us a review. We're happy to hear we were able to provide you with a policy to suit your needs. If there is anything further you wish to discuss or if you have any queries at all please don't hesitate to contact us via phone, email, text, live chat or social media. Thanks, Vicky

Posted 6 years ago

“Fine for year 1, but then renewal involved an increase in fees with reduction of services. Customer Service not very helpful, so renewal cancelled. Looking elsewhere. A shame no sense of loyalty to existing customers.”

Helpful Report

Posted 6 years ago

Good evening, Thanks for taking the time to leave us a review. I am sorry to hear you feel this way. We would never want our customers to feel as if they are not valued and be given poor service. I have asked for you call to be listened to and I will be in touch as soon as we have looked into this further. If there is anything else we can help with in the meantime, please do not hesitate to get in touch with our service team on 0330 0600 632. Thanks, Georgie

Posted 6 years ago

Good morning, Thank you for taking the time to leave us a review. I am sorry to hear you were not happy with our renewal price and we were unable to provide a competitive quote. We would never want any of our customers to feel as if our customer service team are unhelpful so therefore I have logged a call review to see where we could have potentially gone wrong. I will be in touch once I have heard back. If there is anything else we can help with in the meantime, please do not hesitate to get back in touch. Thanks, Georgie

Posted 6 years ago

“We were not very pleased that they cancelled our policy and opened a fresh one as we only needed a slight alteration to it. So we lost 18 days of the policy.we phoned them up and complained they said they could do nothing about it as they cancelled it ,we will not be coming back to you next year. And as of yet they have still not sent us details of the new policy”

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Posted 6 years ago

“Policy Expert is easily accessible and has good customer service.”

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Posted 6 years ago

“Nice dealing”

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Posted 6 years ago

“fair price compared to last year. The only problem with a review is that it does not show how good you are if i need to claim. All companies are good at taking money.”

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Posted 6 years ago

Policy Expert is rated 4.7 based on 20,146 reviews