Policy Expert Reviews

Name: Policy Expert
Address: 110 Bishopsgate, London, City of London
Rating: 4.72

4.7 Rating 19,525 Reviews

96 %

of reviewers recommend Policy Expert

Company Reviews

Metrics

Info

4.7

Based on 19,525 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Policy Expert:

Insurance for people like you
We’re Policy Expert and we create insurance for people like you. Clear policies. Cover to suit your needs. Easier claims.

Award-winning home and car insurance
Okay, so it’s only insurance. But people love what we do. So much so, that our customers have voted us MoneyFacts Home Insurance Provider of the Year 2022 and Insurance Choice Awards Best Home Insurance Provider 2022. Thanks!

The kind of insurance you want
Whether it’s choosing the right policy of sorting out a claim, we’re on a mission to change insurance for the better. With Policy Expert, you get the kind of insurance you want.

Visit Website

Phone:

0330 0600 600

Email:

ask@policyexpert.co.uk

Location:

110 Bishopsgate,
London
City of London
EC2N 4AY

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Policy Expert 5 star review on 13th February 2023

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“this could be better”

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Posted 5 years ago

“Uncomfortable with you keeping my card details for renewal? Would prefer control of my finances myself.”

Helpful Report

Posted 5 years ago

“I phoned regarding my renewal,as I have a different card than the one held by yourselves.I was asked if I had the renewal notice.YES. I had.i was asked if I had read the relevant details of the policy.YES I had ..your agent proceeded to question me and read all the details of the policy although I had told her I had read them,and all I wanted was to renew with a different card.If I was using the same card my policy would have been renewed without any third degree questions..Not happy about this”

Helpful Report

Posted 5 years ago

Good morning, Thank you for leaving us a review. When you call us to renew, we like to check that all of your details are still correct. This is to ensure that your policy remains valid, as if anything was wrong, your policy could be invalidated and therefore, any potential claims not paid out. This is for your protection as we would not want to set up a policy for you that may not be adequate. However, we aim to make renewing as easy and hassle-free as possible, therefore, I have raised your feedback accordingly. If you would like to discuss this further, or if there is anything else we can assist you with, please do not hesitate to get in touch via telephone on 0330 0600 632, via email: ask@policyexpert.co.uk or via live chat which is available on our website. Thanks, Hannah.

Posted 5 years ago

“The price and policy are fine but the automatic renewal is not. The policy was due for renewal on the 20th. I get paid on the 16th so there should have been no problem. Policy Expert decided to take the money out on the 13th meaning I now have bank charges. In the modern day it is quite possible to take the money one day before it is due.The outcome is Policy Expert will not be considered next year for insurance. Well done.”

Helpful Report

Posted 5 years ago

Good morning, Thank you for leaving us a review. We automatically renew your policy (and take payment) 3-5 days before the renewal date to ensure that the payment is successful. This is also to ensure that we do not leave our customers without cover unknowingly in case there are any issues with processing the payment. This will have been explained in the renewal invite that we sent to you, however, we apologise if this has caused you any inconvenience. If you would like to discuss this further, or if there is anything else we can assist you with, please do not hesitate to get in touch via telephone on 0330 0600 632, via email: ask@policyexpert.co.uk or via live chat which is available on our website. Thanks, Hannah

Posted 5 years ago

“Reasonable value. I've never had to make a claim though so I can't really comment on service.”

Helpful Report

Posted 5 years ago

Good morning, Thanks for taking the time to leave us a review. We're happy to hear we were able to provide you with a policy to suit your needs. If there is anything further you wish to discuss or if you have any queries at all please don't hesitate to contact us via phone, email, text, live chat or social media. Thanks, Vicky

Posted 5 years ago

“Fine for year 1, but then renewal involved an increase in fees with reduction of services. Customer Service not very helpful, so renewal cancelled. Looking elsewhere. A shame no sense of loyalty to existing customers.”

Helpful Report

Posted 5 years ago

Good evening, Thanks for taking the time to leave us a review. I am sorry to hear you feel this way. We would never want our customers to feel as if they are not valued and be given poor service. I have asked for you call to be listened to and I will be in touch as soon as we have looked into this further. If there is anything else we can help with in the meantime, please do not hesitate to get in touch with our service team on 0330 0600 632. Thanks, Georgie

Posted 5 years ago

Good morning, Thank you for taking the time to leave us a review. I am sorry to hear you were not happy with our renewal price and we were unable to provide a competitive quote. We would never want any of our customers to feel as if our customer service team are unhelpful so therefore I have logged a call review to see where we could have potentially gone wrong. I will be in touch once I have heard back. If there is anything else we can help with in the meantime, please do not hesitate to get back in touch. Thanks, Georgie

Posted 5 years ago

“We were not very pleased that they cancelled our policy and opened a fresh one as we only needed a slight alteration to it. So we lost 18 days of the policy.we phoned them up and complained they said they could do nothing about it as they cancelled it ,we will not be coming back to you next year. And as of yet they have still not sent us details of the new policy”

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Posted 5 years ago

“Policy Expert is easily accessible and has good customer service.”

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Posted 5 years ago

“Nice dealing”

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Posted 5 years ago

“fair price compared to last year. The only problem with a review is that it does not show how good you are if i need to claim. All companies are good at taking money.”

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Posted 5 years ago

“While I don’t really know what kind of company you are when it comes to making a claim, I was very disappointed with the renewal process. You took the money out a week before which we weren’t expecting as we don’t read every email sent so more notification is needed and We had actually requested that we didn’t have auto renewal when we bought it originally but that made no difference, you still claimed we did. Very poor”

Helpful Report

Posted 5 years ago

Good afternoon, Thanks for taking the time to leave us a review today. We send out your renewal correspondence around a month prior to the expiry of your policy, followed by several reminders to confirm the process of your renewal. I am sorry that you were not expecting your policy to renew but I can see you have already spoken with us regarding this. If there is anything else you wish to discuss or if you have any queries please don't hesitate to contact us via phone, email, text, live chat or social media. Thanks again, Vicky

Posted 5 years ago

“Absolutely fine. No issues”

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Posted 5 years ago

“Have been more than happy with policy expert for past 2 years, no complaints. But our renewal price was extortiately more than it's rivals and they weren't able to reduce their price. Have therefore reluctantly changed .”

Helpful Report

Posted 5 years ago

Good morning, I am sorry to hear that your policy premium increased at renewal. Unfortunately, even if you have not claimed, an increase is sometimes unavoidable. This can be due to various things such as general inflation, underwriting criteria changing, Insurance Premium Tax increasing and so on. We are always working on reducing our premiums each year, so please bear us in mind for any future insurance requirements, as we may be able to offer you a more competitive premium in future. If you would like to discuss this further, or if there is anything else we can assist you with, please do not hesitate to get in touch via telephone on 0330 0600 632, via email: ask@policyexpert.co.uk or via live chat which is available on our website. Thanks, Hannah.

Posted 5 years ago

“Good product, would be better if you didn't get umpteen phone calls trying to get you to renew all the time. Some people don't appreciate the "hard sell"”

Helpful Report

Posted 5 years ago

Good morning, Thank you for taking the time to leave us a review. As we are regulated by the Financial Conduct Authority, we are not permitted to use any 'hard selling' tactics however I do apologise if you feel as though you have been called excessively. As you have not left any details, I am unable to look into this further. Please reach out to us for us to investigate. If there is anything else we can help with do not hesitate to get in touch. Thanks, Georgie

Posted 5 years ago

“It would be nice to have the option to change the policy instead of taking out the legal cover and charging more for the policy.”

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Posted 5 years ago

“As a valued customer I would expect the best value for money to be offered when my renewal is due but as with most insurance companies i had to threaten to go elsewhere before I was given a competitive quote.”

Helpful Report

Posted 5 years ago

Good morning, Thank you for taking the time to leave us a review. We would always look to offer our most competitive quote at the point of renewal, occasionally when we speak to you over the phone we can sometimes assess the cover required and amend your policy accordingly resulting in a cheaper premium. If there is anything else we can help with please do not hesitate to reach out. Thanks, Georgie

Posted 5 years ago

“I would appreciate you taking me off the automatic renewal. I also haven’t received any documents, I would appreciate you sending me the documents. Many thanks Kim Dawson.”

Helpful Report

Posted 5 years ago

Good afternoon, Thanks for taking the time to leave us a review. A confirmation of purchase email is automatically sent at the point of purchase but I have sent you out a copy of your policy documents today, they will be with you within 3-5 working days. When you are within 30 days of the expiry date of your policy we will send you out your renewal invite, if you do not wish to renew all you have to do is respond to confirm this. I hope this helps but if there is anything else we can help with please get in touch. Thanks, Vicky

Posted 5 years ago

“No issues once I'd connected to chat over my renewal quote. They were very generous and offered me free home emergency cover, reduced my excess and somehow manged to reduce the price! I only wish they had the common decency and respect to have done this in the first instance rather than trying to blindly rob me with a ridiculous inflated renewal.”

Helpful Report

Posted 5 years ago

“My original quote was very competitive but successive renewals have become increasingly disappointing. More annoying is the fact that 'Policy Expert' insists on holding my credit card details 'for convenience at renewal'. Sorry folks but rather than being convenient, I find it a bloody cheek and unless you reign in your quotes a bit, this will be the last renewal you get from me.”

Helpful Report

Posted 5 years ago

Good afternoon, Thank you for taking the time to leave us a review. I am sorry to hear your premium has increased slightly over the years, this could be down to the increase in insurance premium tax, inflation or a change in the risk of the property. 30 days prior to the renewal of your policy we would always send out your renewal invite stating the proposed cover, premium, etc. This allows you time to review the renewal and shop around if required. It also allows our customers a month to make any required changes or opt out of renewing. If you have any queries or wish to discuss this further please feel free to give us a call, send us an email or contact us via live chat. Thanks, Vicky

Posted 5 years ago

“Annual increase too high (above inflation)”

Helpful Report

Posted 5 years ago

Good evening, Thanks for taking the time to leave us a review. I am sorry to hear that your policy premium increased at renewal. Unfortunately, even if you have not claimed, an increase is sometimes unavoidable. This can be due to various things such as general inflation, underwriting criteria changing, Insurance Premium Tax increasing and so on. I can assure you that we will always offer you the most competitive premium that we can get from our panel of insurers when offering you your renewal. If you would like us to look into this further please do not hesitate to get in touch or reply to the email I have sent you. Thanks, Georgie

Posted 5 years ago

Policy Expert is rated 4.7 based on 19,525 reviews