Policy Expert Reviews

Name: Policy Expert
Address: 110 Bishopsgate, London, City of London
Rating: 4.72

4.7 Rating 20,256 Reviews

96 %

of reviewers recommend Policy Expert

Company Reviews

Metrics

Info

4.7

Based on 20,256 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Policy Expert:

Insurance for people like you
We’re Policy Expert and we create insurance for people like you. Clear policies. Cover to suit your needs. Easier claims.

Award-winning home and car insurance
Okay, so it’s only insurance. But people love what we do. So much so, that our customers have voted us MoneyFacts Home Insurance Provider of the Year 2022 and Insurance Choice Awards Best Home Insurance Provider 2022. Thanks!

The kind of insurance you want
Whether it’s choosing the right policy of sorting out a claim, we’re on a mission to change insurance for the better. With Policy Expert, you get the kind of insurance you want.

Visit Website

Phone:

0330 0600 600

Email:

ask@policyexpert.co.uk

Location:

110 Bishopsgate,
London
City of London
EC2N 4AY

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Policy Expert 5 star review on 8th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“While I don’t really know what kind of company you are when it comes to making a claim, I was very disappointed with the renewal process. You took the money out a week before which we weren’t expecting as we don’t read every email sent so more notification is needed and We had actually requested that we didn’t have auto renewal when we bought it originally but that made no difference, you still claimed we did. Very poor”

Helpful Report

Posted 6 years ago

Good afternoon, Thanks for taking the time to leave us a review today. We send out your renewal correspondence around a month prior to the expiry of your policy, followed by several reminders to confirm the process of your renewal. I am sorry that you were not expecting your policy to renew but I can see you have already spoken with us regarding this. If there is anything else you wish to discuss or if you have any queries please don't hesitate to contact us via phone, email, text, live chat or social media. Thanks again, Vicky

Posted 6 years ago

“Absolutely fine. No issues”

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Posted 6 years ago

“Have been more than happy with policy expert for past 2 years, no complaints. But our renewal price was extortiately more than it's rivals and they weren't able to reduce their price. Have therefore reluctantly changed .”

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Posted 6 years ago

Good morning, I am sorry to hear that your policy premium increased at renewal. Unfortunately, even if you have not claimed, an increase is sometimes unavoidable. This can be due to various things such as general inflation, underwriting criteria changing, Insurance Premium Tax increasing and so on. We are always working on reducing our premiums each year, so please bear us in mind for any future insurance requirements, as we may be able to offer you a more competitive premium in future. If you would like to discuss this further, or if there is anything else we can assist you with, please do not hesitate to get in touch via telephone on 0330 0600 632, via email: ask@policyexpert.co.uk or via live chat which is available on our website. Thanks, Hannah.

Posted 6 years ago

“Good product, would be better if you didn't get umpteen phone calls trying to get you to renew all the time. Some people don't appreciate the "hard sell"”

Helpful Report

Posted 6 years ago

Good morning, Thank you for taking the time to leave us a review. As we are regulated by the Financial Conduct Authority, we are not permitted to use any 'hard selling' tactics however I do apologise if you feel as though you have been called excessively. As you have not left any details, I am unable to look into this further. Please reach out to us for us to investigate. If there is anything else we can help with do not hesitate to get in touch. Thanks, Georgie

Posted 6 years ago

“It would be nice to have the option to change the policy instead of taking out the legal cover and charging more for the policy.”

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Posted 6 years ago

“As a valued customer I would expect the best value for money to be offered when my renewal is due but as with most insurance companies i had to threaten to go elsewhere before I was given a competitive quote.”

Helpful Report

Posted 6 years ago

Good morning, Thank you for taking the time to leave us a review. We would always look to offer our most competitive quote at the point of renewal, occasionally when we speak to you over the phone we can sometimes assess the cover required and amend your policy accordingly resulting in a cheaper premium. If there is anything else we can help with please do not hesitate to reach out. Thanks, Georgie

Posted 6 years ago

“I would appreciate you taking me off the automatic renewal. I also haven’t received any documents, I would appreciate you sending me the documents. Many thanks Kim Dawson.”

Helpful Report

Posted 6 years ago

Good afternoon, Thanks for taking the time to leave us a review. A confirmation of purchase email is automatically sent at the point of purchase but I have sent you out a copy of your policy documents today, they will be with you within 3-5 working days. When you are within 30 days of the expiry date of your policy we will send you out your renewal invite, if you do not wish to renew all you have to do is respond to confirm this. I hope this helps but if there is anything else we can help with please get in touch. Thanks, Vicky

Posted 6 years ago

“No issues once I'd connected to chat over my renewal quote. They were very generous and offered me free home emergency cover, reduced my excess and somehow manged to reduce the price! I only wish they had the common decency and respect to have done this in the first instance rather than trying to blindly rob me with a ridiculous inflated renewal.”

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Posted 6 years ago

“My original quote was very competitive but successive renewals have become increasingly disappointing. More annoying is the fact that 'Policy Expert' insists on holding my credit card details 'for convenience at renewal'. Sorry folks but rather than being convenient, I find it a bloody cheek and unless you reign in your quotes a bit, this will be the last renewal you get from me.”

Helpful Report

Posted 6 years ago

Good afternoon, Thank you for taking the time to leave us a review. I am sorry to hear your premium has increased slightly over the years, this could be down to the increase in insurance premium tax, inflation or a change in the risk of the property. 30 days prior to the renewal of your policy we would always send out your renewal invite stating the proposed cover, premium, etc. This allows you time to review the renewal and shop around if required. It also allows our customers a month to make any required changes or opt out of renewing. If you have any queries or wish to discuss this further please feel free to give us a call, send us an email or contact us via live chat. Thanks, Vicky

Posted 6 years ago

“Annual increase too high (above inflation)”

Helpful Report

Posted 6 years ago

Good evening, Thanks for taking the time to leave us a review. I am sorry to hear that your policy premium increased at renewal. Unfortunately, even if you have not claimed, an increase is sometimes unavoidable. This can be due to various things such as general inflation, underwriting criteria changing, Insurance Premium Tax increasing and so on. I can assure you that we will always offer you the most competitive premium that we can get from our panel of insurers when offering you your renewal. If you would like us to look into this further please do not hesitate to get in touch or reply to the email I have sent you. Thanks, Georgie

Posted 6 years ago

“having never claimed and therefore no knowledge of Police Expert I cannot really give a view I just hope I have picked a winner.”

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Posted 6 years ago

“I wasn’t happy with my policy automatically renewing and I don’t recall getting the reminder I was supposed to.”

Helpful Report

Posted 6 years ago

Good morning, Thanks for taking the time to leave us a review. Around 30 days prior to the expiry date of your policy we send out your renewal invite. This correspondence states your renewal price, cover, how to opt out, etc. If your policy is due to auto renew you don't need to do anything further which is why your policy would have auto-renewed. I have checked your account and can see this renewal invite was in fact sent to the registered email address on your account. If there is anything else we can help with please do not hesitate to get back in touch via 0330 0600 632 or you can email us on ask@policyexpert.co.uk Thanks, Georgie

Posted 6 years ago

“I am happy with the renewal price, and had all but made my decision to stay another year. My mind was finally made up by receiving an e-mail on 20/11 saying the premium due 25/11 was in the process of being taken from my card. Next renewal I will make a point of looking elsewhere in good time, however competitive the renewal quote, as I think this amounts to sharp practice on Policy Expert`s part.”

Helpful Report

Posted 6 years ago

Good afternoon, Thanks for leaving a review. We send out our renewal invites around 30 days prior to the expiry of the policy, allowing you time to shop around or opt out if required. As stated within the renewal invite we take the payment in the week prior to expiry so that if there are any issues with payment or processing we have adequate time to rectify the problem without leaving any gaps in cover. We are really pleased to hear you are happy with the renewal price but if you have any queries or wish to discuss you further please get in touch with our customer services team via phone, email, text, live chat or social media. Thanks again, Vicky

Posted 6 years ago

“Very quick response to telephone call, well impressed. Also got a cheaper quote after speaking with an advisor so very happy.”

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Posted 6 years ago

“A lot of wasted time getting through & then asking a lot of questions you already knew the answers too. Forget your computers & get back to the old ways for good old fashioned workings !”

Helpful Report

Posted 6 years ago

Good morning, Thank you for your review. I would like to apologise if you feel there was any unnecessary delay here. When renewing your policy with us we would always check if the circumstances that may affect your cover over the last year have changed, this is because we have a duty to ensure we are covering our customers accurately to reflect their requirements. If you wish to discuss this further or have any other queries please don't hesitate to contact our customer services team via phone, email, text, live chat or social media. Thanks again, Vicky

Posted 6 years ago

“Good service but disappointed with no loyalty price reduction”

Helpful Report

Posted 6 years ago

Good morning, Thank you for taking the time to leave us a review. I am sorry to hear that your policy premium did not decrease at renewal. Unfortunately, even if you have not claimed, an increase is sometimes unavoidable. This can be due to various things such as general inflation, underwriting criteria changing, Insurance Premium Tax increasing and so on. I have looked into things for you and can see that you had a two year fixed price guarantee, therefore, your premium this year, is the exact same as it was last year as per the guarantee. If you would like to discuss this further, or if there is anything else we can assist you with, please do not hesitate to get in touch via telephone on 0330 0600 632, via email: ask@policyexpert.co.uk or via live chat which is available on our website. Thanks, Hannah.

Posted 6 years ago

“.”

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Posted 6 years ago

“Initially when I received my renewal notice I could only see …….. increase in renewal on last year increase in excess on last year decrease in cover (home emergency) Not a good start, however Upon talking to one of your advisors he was able to satisfy my issues so I accepted his resolve.”

Helpful Report

Posted 6 years ago

Good morning, Thank you for taking the time to leave us a review. I am sorry to hear that your policy premium increased at renewal. Unfortunately, even if you have not claimed, an increase is sometimes unavoidable. This can be due to various things such as general inflation, underwriting criteria changing, Insurance Premium Tax increasing and so on. I am glad to hear you have spoken to our renewals team and have chosen to renew your home with us for a further year. If there is anything else we can help with please do not hesitate to get back in touch via live chat on our website or by calling 0330 0600 632. Thanks, Georgie

Posted 6 years ago

“Can't really Wright a review as never made a claim.l am not impressed with you taking payment one week in advance.”

Helpful Report

Posted 6 years ago

Good morning, Thank you for leaving us a review. We automatically renew your policy (and take payment) 3-5 days before the renewal date to ensure that the payment is successful. This is also to ensure that we do not leave our customers without cover unknowingly in case there are any issues with processing the payment. This will have been explained in the renewal invite that we sent to you, however, apologies if you did not feel this was clear. If you would like to discuss this further, or if there is anything else we can assist you with, please do not hesitate to get in touch via telephone on 0330 0600 632, via email: ask@policyexpert.co.uk or via live chat which is available on our website. Thanks, Hannah.

Posted 6 years ago

“Would not cover me and transfer my insurance to new property, told i would have to cancel and encurr admin fee unnecessarily”

Helpful Report

Posted 6 years ago

Good afternoon Mr Donnelly, Thanks for taking the time to give us your feedback. We have looked into your account and was unable to trace any calls where we have not given you a new quote or charged any admin fees so I am sorry if there has been any confusion around this. We would be more than happy to go through a quote for your new property, if you insure your new property with us and cancel off your old policy we would not charge any cancellation fees. Please contact our adjustments team on 0330 0600 698 to get this actioned. Thanks, Vicky

Posted 6 years ago

Policy Expert is rated 4.7 based on 20,256 reviews