Policy Expert Reviews

Name: Policy Expert
Address: 110 Bishopsgate, London, City of London
Rating: 4.72

4.7 Rating 20,256 Reviews

96 %

of reviewers recommend Policy Expert

Company Reviews

Metrics

Info

4.7

Based on 20,256 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Policy Expert:

Insurance for people like you
We’re Policy Expert and we create insurance for people like you. Clear policies. Cover to suit your needs. Easier claims.

Award-winning home and car insurance
Okay, so it’s only insurance. But people love what we do. So much so, that our customers have voted us MoneyFacts Home Insurance Provider of the Year 2022 and Insurance Choice Awards Best Home Insurance Provider 2022. Thanks!

The kind of insurance you want
Whether it’s choosing the right policy of sorting out a claim, we’re on a mission to change insurance for the better. With Policy Expert, you get the kind of insurance you want.

Visit Website

Phone:

0330 0600 600

Email:

ask@policyexpert.co.uk

Location:

110 Bishopsgate,
London
City of London
EC2N 4AY

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Policy Expert 5 star review on 8th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've not really had any contact with them as I haven't made a claim. I am a bit upset that the money for the renewal was taken out of my account 5 days before the renewal date!”

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Posted 6 years ago

Good morning, Thank you for leaving us a review. We automatically renew your policy (and take payment) 3-5 days before the renewal date to ensure that the payment is successful. This is also to ensure that we do not leave our customers without cover unknowingly in case there are any issues with processing the payment. This will have been explained in the renewal invite that we sent to you. If you would like to discuss this further, or if there is anything else we can assist you with, please do not hesitate to get in touch on 0330 0600 632 or email ask@policyexpert.co.uk. Thanks, Hannah.

Posted 6 years ago

“Messed up my insurance and wouldn't match the online quote which was extremely annoying and costly.”

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Posted 6 years ago

Good morning, Thank you for taking the time to leave us a review. I am really sorry to hear this. In order for us to work out what's gone on here, we are going to need to get things investigated. I will therefore get this done for you now and be in touch once I have heard back from the relevant teams. If there is anything I can help you with in the meantime, please do not hesitate to get in touch on 0330 0600 632. Thanks, Hannah.

Posted 6 years ago

“renewed my insurance”

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Posted 7 years ago

“gave me a decent renewal price”

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Posted 7 years ago

“Phone call regarding renewal was dealt with professionally.”

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Posted 7 years ago

“Never had any problems”

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Posted 7 years ago

“I wonder why we have insurance because I've never had a claim I had a leak water pouring into my kitchen from the roof. You said I wasn't insured for for this event so I paid myself but on renewal you asked who did job & the companies insurance why you wouldn't do it”

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Posted 7 years ago

“Rang when they said they would.”

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Posted 7 years ago

“would make me happier if they rewarded loyalty”

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Posted 7 years ago

Good morning, Thanks for taking the time to leave us a review. We always try and keep our premiums as low as possible, I can see once we have spoken with you and gone through the relevant questions we have managed to lower your premium for this years renewal. If there is anything further you wish to discuss or have any queries please get in touch with our customer services team on 0330 0600 632, we will be more than happy to help. Thanks, Vicky

Posted 7 years ago

“My policy has reduced so I’m happy with the price I pay, however when calling through to amend my policy the call handler I spoke to kept speaking over me at one point I had to say ‘Hold on, hold on, can I actually speak?’ Not impressed with the customer service, I suggest you listen back to the call.”

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Posted 7 years ago

Good morning, Thank you for taking the time to leave us a review. We pride ourselves on excellent customer service and would therefore like to apologise for the fact that you felt the agent you dealt with was speaking over you and not listening. I can assure you that we do not take feedback such as this lightly, and this will therefore be picked up internally. Thank you again for leaving a review and for bringing this to our attention. If you would like to discuss this further, or if there is anything else I can assist you with, please do not hesitate to get in touch. Thanks, Hannah.

Posted 7 years ago

“Good pricing, comparable to last year”

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Posted 7 years ago

“Efficient Service”

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Posted 7 years ago

“It stays the same everyone year . It doesn’t come with any sort of bonus or credit .”

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Posted 7 years ago

Good morning, thank you for taking the time to leave us a review. We assess our premiums based on a number of factors such as your years of no claims, consecutive years insured and the circumstances within your home. We currently do not offer any sort of credit for repeat customers as we take a fair and accurate risk assessment in order to calculate your premiums, whether that be for a new customer or for a returning customer. Hopefully, this clears up any confusion, if you would like to discuss this further feel free to contact our customer service team via the phone, live chat, email or social media. Thanks, Georgie

Posted 7 years ago

“Online booking was easy peesy, have yet needed to speak to them so unable to comment on service”

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Posted 7 years ago

“Answered our questions with sufficient information to help us make a decision about our insurance policy”

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Posted 7 years ago

“REASONABLE PRICE”

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Posted 7 years ago

“Easy to set up a new insurance and cancel previous one. Very informative and helpful. Only drawback was I had emails stating my policy cancelled, but it was unclear which policy whether my old one or new one. Presume old one but no indication on email.”

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Posted 7 years ago

“Continual annual increases in premium are not acceptable - if this happens next year I will be forced to switch,”

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Posted 7 years ago

“Great price”

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Posted 7 years ago

“Good price. Easy policy to understand. But the proof is in the claim - which I'm hoping I'll not have to do! Recommend so far.”

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Posted 7 years ago

Policy Expert is rated 4.7 based on 20,256 reviews