Policy Expert Reviews

Name: Policy Expert
Address: 110 Bishopsgate, London, City of London
Rating: 4.72

4.7 Rating 20,257 Reviews

96 %

of reviewers recommend Policy Expert

Company Reviews

Metrics

Info

4.7

Based on 20,257 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Policy Expert:

Insurance for people like you
We’re Policy Expert and we create insurance for people like you. Clear policies. Cover to suit your needs. Easier claims.

Award-winning home and car insurance
Okay, so it’s only insurance. But people love what we do. So much so, that our customers have voted us MoneyFacts Home Insurance Provider of the Year 2022 and Insurance Choice Awards Best Home Insurance Provider 2022. Thanks!

The kind of insurance you want
Whether it’s choosing the right policy of sorting out a claim, we’re on a mission to change insurance for the better. With Policy Expert, you get the kind of insurance you want.

Visit Website

Phone:

0330 0600 600

Email:

ask@policyexpert.co.uk

Location:

110 Bishopsgate,
London
City of London
EC2N 4AY

Write Your review

Tell us how Policy Expert made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Policy Expert 5 star review on 8th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Gave the best value for money with all of our requirements met. However, the website would not accept any visa debit card for initial payment.”

Helpful Report

Posted 7 years ago

“Acceptable price”

Helpful Report

Posted 7 years ago

“Transaction was straightforward.”

Helpful Report

Posted 7 years ago

“Appears to be good value.”

Helpful Report

Posted 7 years ago

“dealt with me in a professional manner”

Helpful Report

Posted 7 years ago

“Good value good customer service”

Helpful Report

Posted 7 years ago

“Policy Expert were not the cheapest quote we had, but due to unforeseen circumstances I was unable to check other quotes out. So I will be looking in depth at PE next year quote and they should sharpen their pencil if they require my future business.”

Helpful Report

Posted 7 years ago

“Efficient emails”

Helpful Report

Posted 7 years ago

“I didn't say that you did make me happy - a 10% premium increase in a sub 3% CPI environment is not justifiable.”

Helpful Report

Posted 7 years ago

“simple to buy online”

Helpful Report

Posted 7 years ago

“I was on hold to an advisor waiting to be put through to the 'renews' team. Due to the lines being busy, they advised me someone would call me back. Although slightly annoying as I was pushed for time, an advisor named Jason called me back within a few minutes and I renewed for another year. Jason was exceptionally helpful as was the inital advisor but ultimately, it comes down to cost. I have been with Policy expert for a few years as they always beat on price. Fortunately I've not needed to claim yet and as with all insurance firms, this is always the real test as to how obliging they are. In my experience, most businesses are more than helpful when it comes to taking your money!”

Helpful Report

Posted 7 years ago

“To make a change on my policy took 30mins waiting to be answered.”

Helpful Report

Posted 7 years ago

“Quick & easy to purchase. Clear to understand & very good price.”

Helpful Report

Posted 7 years ago

“Easy. Not the cheapest. But hassle free.”

Helpful Report

Posted 7 years ago

“Professional, helpful advisor on telephone, reasonable quote”

Helpful Report

Posted 7 years ago

“Seems a straight forward process so far...!”

Helpful Report

Posted 7 years ago

“No issues so far”

Helpful Report

Posted 7 years ago

“Policy expert were. Very polite and quick to take my money. I hope it will be as simple to make a claim. You can not judge a insurance company unless you think you have a claim. Then I can tell you if you have maybe me happy or sad !!”

Helpful Report

Posted 7 years ago

“I've only just bought the policy, so too early to say one way or the other as to whether or not I'll be happy with the policy. The price of it was good though.”

Helpful Report

Posted 7 years ago

“it never made me happy its just an insurance company”

Helpful Report

Posted 7 years ago

Policy Expert is rated 4.7 based on 20,257 reviews