Login
Start Free Trial Are you a business?? Click Here

Policy Expert Reviews

4.7 Rating 19,807 Reviews
96 %
of reviewers recommend Policy Expert
4.7
Based on 19,807 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Policy Expert Reviews

About Policy Expert:

Insurance for people like you
We’re Policy Expert and we create insurance for people like you. Clear policies. Cover to suit your needs. Easier claims.

Award-winning home and car insurance
Okay, so it’s only insurance. But people love what we do. So much so, that our customers have voted us MoneyFacts Home Insurance Provider of the Year 2022 and Insurance Choice Awards Best Home Insurance Provider 2022. Thanks!

The kind of insurance you want
Whether it’s choosing the right policy of sorting out a claim, we’re on a mission to change insurance for the better. With Policy Expert, you get the kind of insurance you want.

Visit Website

Phone:

0330 0600 600

Email:

ask@policyexpert.co.uk

Location:

110 Bishopsgate,
London
City of London
EC2N 4AY

Write Your review

Policy Expert 5 star review on 13th February 2023
Ewa
Policy Expert 5 star review on 29th January 2023
Paul I
Policy Expert 5 star review on 29th January 2023
Paul I
Policy Expert 5 star review on 8th December 2022
Kirsty
Policy Expert 5 star review on 25th November 2022
Rebecca
Policy Expert 5 star review on 11th June 2022
Stephen J
Policy Expert 5 star review on 9th March 2022
Anonymous
15
Anonymous
Anonymous  // 01/01/2019
Transaction was straightforward.
Helpful Report
Posted 6 years ago
Appears to be good value.
Helpful Report
Posted 6 years ago
dealt with me in a professional manner
Helpful Report
Posted 6 years ago
Good value good customer service
Helpful Report
Posted 6 years ago
Policy Expert were not the cheapest quote we had, but due to unforeseen circumstances I was unable to check other quotes out. So I will be looking in depth at PE next year quote and they should sharpen their pencil if they require my future business.
Helpful Report
Posted 6 years ago
Efficient emails
Helpful Report
Posted 6 years ago
I didn't say that you did make me happy - a 10% premium increase in a sub 3% CPI environment is not justifiable.
Helpful Report
Posted 6 years ago
simple to buy online
Helpful Report
Posted 6 years ago
I was on hold to an advisor waiting to be put through to the 'renews' team. Due to the lines being busy, they advised me someone would call me back. Although slightly annoying as I was pushed for time, an advisor named Jason called me back within a few minutes and I renewed for another year. Jason was exceptionally helpful as was the inital advisor but ultimately, it comes down to cost. I have been with Policy expert for a few years as they always beat on price. Fortunately I've not needed to claim yet and as with all insurance firms, this is always the real test as to how obliging they are. In my experience, most businesses are more than helpful when it comes to taking your money!
Helpful Report
Posted 6 years ago
To make a change on my policy took 30mins waiting to be answered.
Helpful Report
Posted 6 years ago
Quick & easy to purchase. Clear to understand & very good price.
Helpful Report
Posted 6 years ago
Easy. Not the cheapest. But hassle free.
Helpful Report
Posted 6 years ago
Professional, helpful advisor on telephone, reasonable quote
Helpful Report
Posted 6 years ago
Seems a straight forward process so far...!
Helpful Report
Posted 6 years ago
No issues so far
Helpful Report
Posted 6 years ago
Policy expert were. Very polite and quick to take my money. I hope it will be as simple to make a claim. You can not judge a insurance company unless you think you have a claim. Then I can tell you if you have maybe me happy or sad !!
Helpful Report
Posted 6 years ago
I've only just bought the policy, so too early to say one way or the other as to whether or not I'll be happy with the policy. The price of it was good though.
Helpful Report
Posted 6 years ago
it never made me happy its just an insurance company
Helpful Report
Posted 6 years ago
Been here a few years for decent costs but the constant reminders are a total pain in the arse. Instructions to stop are just ignored. Even got one after I'd renewed this time. I won't be paying in advance of when I need to because why would I let you have my money in your bank account when it could be in mine. Stop the harassment and I'd give a higher rating
Helpful Report
Posted 6 years ago
Good morning, Thanks for taking the time to leave us a review. I am really sorry if your renewal reminders caused you any unnecessary stress. We usually send around 3 reminders in the month leading up to your expiry date, this is so our customers are kept up to date with the status of the insurance. We also send out a monthly update, this correspondence usually includes things like helpful tips to avoid claims, weather warnings, competitions, etc but if you no longer wish to receive these there is a button at the bottom of the email you can click to 'Unsubscribe'. We welcome all feedback from our customers to constantly improve the service we provide, so thank you for your comments, they have been passed to the relevant department. If you wish to discuss this further or have any queries please don't hesitate to give us a call on 0330 0600 632 or send us an email to ask@policyexpert.co.uk. Thanks, Vicky
Posted 6 years ago
By refunding our new payment that they took without permission!
Helpful Report
Posted 6 years ago
Good morning, Thank you for your review, around a month prior to the expiry date of your cover we send out your automatic renewal invite, you have the option to opt out if you are unhappy with the proposed cover or premium. This document is sent out via post and email to ensure our customers are aware of the process, I am sorry to hear this was not the case for your renewal. I am however glad to see this has now been resolved for you but if you wish to discuss this any further or have any queries please don't hesitate to call our customer services team on 0330 0600 632. Thanks, Vicky
Posted 6 years ago
Policy Expert is rated 4.7 based on 19,807 reviews