Policy Expert Reviews

Name: Policy Expert
Address: 110 Bishopsgate, London, City of London
Rating: 4.72

4.7 Rating 20,408 Reviews

96 %

of reviewers recommend Policy Expert

Company Reviews

Questions

Metrics

4.7

Based on 20,408 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0330 0600 600

Email:

ask@policyexpert.co.uk

Location:

110 Bishopsgate,
London
City of London
EC2N 4AY

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Policy Expert 5 star review on 8th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to set up a new insurance and cancel previous one. Very informative and helpful. Only drawback was I had emails stating my policy cancelled, but it was unclear which policy whether my old one or new one. Presume old one but no indication on email.”

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Posted 7 years ago

“Continual annual increases in premium are not acceptable - if this happens next year I will be forced to switch,”

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Posted 7 years ago

“Great price”

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Posted 7 years ago

“Good price. Easy policy to understand. But the proof is in the claim - which I'm hoping I'll not have to do! Recommend so far.”

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Posted 7 years ago

“Gave the best value for money with all of our requirements met. However, the website would not accept any visa debit card for initial payment.”

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Posted 7 years ago

“Acceptable price”

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Posted 7 years ago

“Transaction was straightforward.”

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Posted 7 years ago

“Appears to be good value.”

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Posted 7 years ago

“dealt with me in a professional manner”

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Posted 7 years ago

“Good value good customer service”

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Posted 7 years ago

“Policy Expert were not the cheapest quote we had, but due to unforeseen circumstances I was unable to check other quotes out. So I will be looking in depth at PE next year quote and they should sharpen their pencil if they require my future business.”

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Posted 7 years ago

“Efficient emails”

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Posted 7 years ago

“I didn't say that you did make me happy - a 10% premium increase in a sub 3% CPI environment is not justifiable.”

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Posted 7 years ago

“simple to buy online”

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Posted 7 years ago

“I was on hold to an advisor waiting to be put through to the 'renews' team. Due to the lines being busy, they advised me someone would call me back. Although slightly annoying as I was pushed for time, an advisor named Jason called me back within a few minutes and I renewed for another year. Jason was exceptionally helpful as was the inital advisor but ultimately, it comes down to cost. I have been with Policy expert for a few years as they always beat on price. Fortunately I've not needed to claim yet and as with all insurance firms, this is always the real test as to how obliging they are. In my experience, most businesses are more than helpful when it comes to taking your money!”

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Posted 7 years ago

“To make a change on my policy took 30mins waiting to be answered.”

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Posted 7 years ago

“Quick & easy to purchase. Clear to understand & very good price.”

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Posted 7 years ago

“Easy. Not the cheapest. But hassle free.”

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Posted 7 years ago

“Professional, helpful advisor on telephone, reasonable quote”

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Posted 7 years ago

“Seems a straight forward process so far...!”

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Posted 7 years ago

Policy Expert is rated 4.7 based on 20,408 reviews