Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Policy Expert Reviews

4.7 Rating 19,555 Reviews

96 %

of reviewers recommend Policy Expert

Company Reviews

4.7

Based on 19,555 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Policy Expert:

Insurance for people like you
We’re Policy Expert and we create insurance for people like you. Clear policies. Cover to suit your needs. Easier claims.

Award-winning home and car insurance
Okay, so it’s only insurance. But people love what we do. So much so, that our customers have voted us MoneyFacts Home Insurance Provider of the Year 2022 and Insurance Choice Awards Best Home Insurance Provider 2022. Thanks!

The kind of insurance you want
Whether it’s choosing the right policy of sorting out a claim, we’re on a mission to change insurance for the better. With Policy Expert, you get the kind of insurance you want.

Visit Website

Phone:

0330 0600 600

Email:

ask@policyexpert.co.uk

Location:

110 Bishopsgate,
London
City of London
EC2N 4AY

Write Your review

Tell us how Policy Expert made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Policy Expert 5 star review on 13th February 2023

Policy Expert 5 star review on 29th January 2023

Policy Expert 5 star review on 29th January 2023

Policy Expert 5 star review on 8th December 2022

Policy Expert 5 star review on 25th November 2022

Policy Expert 5 star review on 11th June 2022

Policy Expert 5 star review on 9th March 2022

15

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Efficient but very long process. From start to finish over half an hour, far to long to renew an insurance policy. Ten minutes before phone answered then over twenty minutes to repeat statements that you could have just put as a single question to me like has anything changed in your circumstances from last year etc.”

Posted 5 years ago

Good morning, Thank you for taking the time to leave us a review. We take care to ensure all of our customers are insured on the correct basis. It is important to us that we review your cover with yourself each year so that should you need to claim, everything is listed on your policy correctly and no issues would arise. I appreciate this may seem lengthly however putting a small amount of time away to complete this is important. Thank you for choosing us to insurer your ho0me for a further year and should you require any additional assistance, please do not hesitate to contact us on 0330 0600 600. Thanks, Georgie

Posted 5 years ago

“Ok service”

Posted 5 years ago

“We had to claim through policy expert last year and except for a few hiccups we were happy with the service”

Posted 5 years ago

“basic essential home insurance which can be completed online despite an old history of tree root damage. very pleased with this”

Posted 5 years ago

“very helpful when got through on phone however never replied to my email.....”

Posted 5 years ago

Good morning, Thanks for taking the time to leave us a review. I am glad to hear that you were happy with your experience with us when you called. I have looked into things for you and can see that we attempted to call you as soon as we received your email. We tried to call you on the 25th, 28th, 29th and 30th of August, however, we were unable to get in touch. I can see that everything is now in order our end for you, however, if you would like to discuss this further, or if there is anything else I can assist you with, please do not hesitate to get in touch. Thanks, Hannah.

Posted 5 years ago

“Last year I was happy for Policy Expert to be my house insurance provider. This year they informed me that I was on auto renewal and my policy would be renewed without any action taken by me. I never did agree to auto renewal and the cost has gone up by 10% when we have very low inflation. Next year I will not be renewing with this company.”

Posted 5 years ago

Good afternoon, Thanks for taking the time to leave us a review. As part of selling any insurance policy, we ask customers to review and accept our terms and conditions. This includes specific reference to automatically renewing their policy should they be eligible for us to do so and how to opt out of this at any point during the policy term. In addition to this, we notify customers of our intention to automatically renew their policy 30 days prior to their renewal date and again advise customers to contact us before their payment date if they want to opt out. Furthermore, customers have a 14 day cooling off period. This approach complies with the FCA ICOBS (Insurance Conduct of Business) rules and the overarching principle of being Clear, Fair and not misleading to all of our customers. If you wish to discuss this further, or if there is anything else we can assist you with, please do not hesitate to get in touch on 0330 0600 632. Thanks, Hannah.

Posted 5 years ago

“Who am I - A professional critic. Anyway I am fed up to the back teeth of being invited to review sites - not enough hours in the day!”

Posted 5 years ago

Good morning, We ask all of our customers to leave us a review. This is totally optional and does not have to be done. If there is anything we can assist you with, please do not hesitate to get in touch on 0330 0600 632. Thanks, Hannah.

Posted 5 years ago

“My policy was automatically renewed without me being given enough time to compare prices. Money taken from account. Very frustrating and I have had to contact them to tell them not to do this next year.”

Posted 5 years ago

Good evening, Thank you for taking the time to leave us a review. I have looked into things for you and can see that we contacted you via email/letter roughly 30 days prior to your renewal date confirming that your policy was due for renewal. In this email/letter we confirmed that if we did not hear from you, we would assume that you were happy for us to automatically renew your policy and take payment. Therefore, as we did not hear from you, your policy with us automatically renewed and the payment was taken. Apologies if you feel this is not enough time to search for alternative insurance, however, sending a renewal reminder 30 days before the renewal date is standard within the insurance industry. I have looked into things for you and can see that things have now been resolved for you. However, if you wish to discuss this further, or if there is anything else we can assist you with, please do not hesitate o get in touch on 0330 0600 632. Thanks, Hannah.

Posted 5 years ago

“The first time of calling was enough almost to put me off Policy Expert when Ebenezer was unable to deal with a policy renewal and arranged for someone to call me back. The woman who phoned was determined not to understand that, far from my giving her my personal details, I needed to know she was phoning as an employee of Policy Expert. I gave up. I tried again and this time found the consultant to be helpful and I was able to renew the policy. However, I now find that no printed material will be sent and I am obliged to download and print the not-printer-friendly documents. This does not please me. I also instructed on the phone that I did not want any marketing literature but see that I have to send another message by email to ensure this.”

Posted 5 years ago

Good morning, Thank you for leaving us a review. I am sorry to hear that you're unhappy with your recent experience with us. I have looked into things here and can see that when you originally called us, you got through to the wrong department, therefore, my colleague (Ebeneezer) confirmed he would transfer you to the correct team. At this stage, you confirmed you did not wish to hold and requested a call back. When my other colleague returned your call, unfortunately, you would not complete security with us and we therefore could not continue with the call. However, I note that you stated we would not confirm where we were calling from, this is something we would certainly look to do and I have therefore requested that this call is listened too. I'll be in touch once I have the outcome of this call review. Regarding your documentation, we do not post documentation to customers with an email address as all of your policy documentation is stored on your online account and you are able to view this at any time. This is due to us being an online based company and it’s also our way of doing our bit for the environment. Please note that if you requested not to be sent marketing information on the phone, then this request would have been actioned and there would be no need to re-request this by email. I'll be in touch regarding things shortly, however, if there anything else I can assist you with in the meantime, please do not hesitate to get in touch on 0330 0600 632. Thanks, Hannah.

Posted 5 years ago

Good morning, Thank you for leaving us a review. I am sorry to hear that you're unhappy with your recent experience with us. I have looked into things here and can see that when you originally called us, you got through to the wrong department, therefore, my colleague (Ebeneezer) confirmed he would transfer you to the correct team. At this stage, you confirmed you did not wish to hold and requested a call back. When my other colleague returned your call, unfortunately, you would not complete security with us and we therefore could not continue with the call. However, I note that you stated we would not confirm where we were calling from, this is something we would certainly look to do and I have therefore requested that this call is listened too. I'll be in touch once I have the outcome of this call review. Regarding your documentation, we do not post documentation to customers with an email address as all of your policy documentation is stored on your online account and you are able to view this at any time. This is due to us being an online based company and it’s also our way of doing our bit for the environment. Please also note that if you requested to be opted out of marketing with our agent over the phone, then they would have arranged this and there is therefore, no need to re-request this via email. I'll be in touch regarding things shortly, however, if there anything else I can assist you with in the meantime, please do not hesitate to get in touch on 0330 0600 632. Thanks, Hannah. EDIT: We have had the call in question listened to and can confirm that when our agent called you, she did confirm that she was calling from Policy Expert and unfortunately, as previously stated, you were unwilling to complete security with us, meaning that we could not proceed with the call. As confirmed, if you wish to discuss this further, or if there is anything else we can assist you with, please do not hesitate to give our customer service team a call on 0330 0600 632.

Posted 5 years ago

“Tried to make addition to policy but went through automatically. Took money a week before new policy starts. Not easy to stop auto renewal (no facility on website). Policy itself very good/comprehensive.”

Posted 5 years ago

Good morning, Thanks for taking the time to leave us a review. I have looked into things for you and can see that we contacted you via email roughly 30 days prior to your renewal date confirming that your policy was due for renewal. In this email/letter we confirmed that if we did not hear from you, we would assume that you were happy for us to automatically renew your policy and take payment. Therefore, as we did not hear from you, your policy with us automatically renewed and the payment was taken. We also explained that we would automatically renew your policy (and take payment) 3-5 days before the renewal date to ensure that the payment is successful. This is also to ensure that we do not leave our customers without cover unknowingly in case there are any issues with processing the payment. Therefore, if any changes are required, or if you wished to include anything extra, you'd need to contact us prior to the renewal date in order for us to give you an updated quotation. As your policy is in its renewal period, your account is currently with our renewals team. I have therefore forwarded your details through to them to notify them of your comments and request that they get in touch with you to discuss things. Someone will be in touch shortly, however, if there is anything else I can assist you with in the meantime, please do not hesitate to get in touch on 0330 0600 632. Thanks, Hannah.

Posted 5 years ago

“I've not really had any contact with them as I haven't made a claim. I am a bit upset that the money for the renewal was taken out of my account 5 days before the renewal date!”

Posted 5 years ago

Good morning, Thank you for leaving us a review. We automatically renew your policy (and take payment) 3-5 days before the renewal date to ensure that the payment is successful. This is also to ensure that we do not leave our customers without cover unknowingly in case there are any issues with processing the payment. This will have been explained in the renewal invite that we sent to you. If you would like to discuss this further, or if there is anything else we can assist you with, please do not hesitate to get in touch on 0330 0600 632 or email ask@policyexpert.co.uk. Thanks, Hannah.

Posted 5 years ago

“Messed up my insurance and wouldn't match the online quote which was extremely annoying and costly.”

Posted 5 years ago

Good morning, Thank you for taking the time to leave us a review. I am really sorry to hear this. In order for us to work out what's gone on here, we are going to need to get things investigated. I will therefore get this done for you now and be in touch once I have heard back from the relevant teams. If there is anything I can help you with in the meantime, please do not hesitate to get in touch on 0330 0600 632. Thanks, Hannah.

Posted 5 years ago

“renewed my insurance”

Posted 5 years ago

“gave me a decent renewal price”

Posted 5 years ago

“Phone call regarding renewal was dealt with professionally.”

Posted 5 years ago

“Never had any problems”

Posted 5 years ago

“I wonder why we have insurance because I've never had a claim I had a leak water pouring into my kitchen from the roof. You said I wasn't insured for for this event so I paid myself but on renewal you asked who did job & the companies insurance why you wouldn't do it”

Posted 5 years ago

“Rang when they said they would.”

Posted 5 years ago

“would make me happier if they rewarded loyalty”

Posted 5 years ago

Good morning, Thanks for taking the time to leave us a review. We always try and keep our premiums as low as possible, I can see once we have spoken with you and gone through the relevant questions we have managed to lower your premium for this years renewal. If there is anything further you wish to discuss or have any queries please get in touch with our customer services team on 0330 0600 632, we will be more than happy to help. Thanks, Vicky

Posted 5 years ago

“My policy has reduced so I’m happy with the price I pay, however when calling through to amend my policy the call handler I spoke to kept speaking over me at one point I had to say ‘Hold on, hold on, can I actually speak?’ Not impressed with the customer service, I suggest you listen back to the call.”

Posted 5 years ago

Good morning, Thank you for taking the time to leave us a review. We pride ourselves on excellent customer service and would therefore like to apologise for the fact that you felt the agent you dealt with was speaking over you and not listening. I can assure you that we do not take feedback such as this lightly, and this will therefore be picked up internally. Thank you again for leaving a review and for bringing this to our attention. If you would like to discuss this further, or if there is anything else I can assist you with, please do not hesitate to get in touch. Thanks, Hannah.

Posted 5 years ago

«
1
2
...
7
8
9
10
11
»

Policy Expert is rated 4.7 based on 19,555 reviews