Policy Expert Reviews

Name: Policy Expert
Address: 110 Bishopsgate, London, City of London
Rating: 4.72

4.7 Rating 20,257 Reviews

96 %

of reviewers recommend Policy Expert

Company Reviews

Metrics

Info

4.7

Based on 20,257 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Policy Expert:

Insurance for people like you
We’re Policy Expert and we create insurance for people like you. Clear policies. Cover to suit your needs. Easier claims.

Award-winning home and car insurance
Okay, so it’s only insurance. But people love what we do. So much so, that our customers have voted us MoneyFacts Home Insurance Provider of the Year 2022 and Insurance Choice Awards Best Home Insurance Provider 2022. Thanks!

The kind of insurance you want
Whether it’s choosing the right policy of sorting out a claim, we’re on a mission to change insurance for the better. With Policy Expert, you get the kind of insurance you want.

Visit Website

Phone:

0330 0600 600

Email:

ask@policyexpert.co.uk

Location:

110 Bishopsgate,
London
City of London
EC2N 4AY

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Policy Expert 5 star review on 8th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Been here a few years for decent costs but the constant reminders are a total pain in the arse. Instructions to stop are just ignored. Even got one after I'd renewed this time. I won't be paying in advance of when I need to because why would I let you have my money in your bank account when it could be in mine. Stop the harassment and I'd give a higher rating”

Helpful Report

Posted 7 years ago

Good morning, Thanks for taking the time to leave us a review. I am really sorry if your renewal reminders caused you any unnecessary stress. We usually send around 3 reminders in the month leading up to your expiry date, this is so our customers are kept up to date with the status of the insurance. We also send out a monthly update, this correspondence usually includes things like helpful tips to avoid claims, weather warnings, competitions, etc but if you no longer wish to receive these there is a button at the bottom of the email you can click to 'Unsubscribe'. We welcome all feedback from our customers to constantly improve the service we provide, so thank you for your comments, they have been passed to the relevant department. If you wish to discuss this further or have any queries please don't hesitate to give us a call on 0330 0600 632 or send us an email to ask@policyexpert.co.uk. Thanks, Vicky

Posted 7 years ago

“By refunding our new payment that they took without permission!”

Helpful Report

Posted 7 years ago

Good morning, Thank you for your review, around a month prior to the expiry date of your cover we send out your automatic renewal invite, you have the option to opt out if you are unhappy with the proposed cover or premium. This document is sent out via post and email to ensure our customers are aware of the process, I am sorry to hear this was not the case for your renewal. I am however glad to see this has now been resolved for you but if you wish to discuss this any further or have any queries please don't hesitate to call our customer services team on 0330 0600 632. Thanks, Vicky

Posted 7 years ago

“Very simple to make amendments on a UK based call centre”

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Posted 7 years ago

“Just quick and easy”

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Posted 7 years ago

“I have been with policy expert now for a number of years and although I have never made a claim so cannot comment on that side, I have contacted them numerous times to change details or renew and have always found the customer service to be of a very high standard. From short queuing times to courteous and helpful staff. Unfortunately though policy expert massively let themselves down this time. I am moving home and contacted them to give details about the house and was given a very best quote of £251. I declined this, went on a comparison site and got a deal with policy expert for £181. Totally not acceptable to have such little thought for loyalty.”

Helpful Report

Posted 7 years ago

Good morning, Thanks for taking the time to leave us a review. As a broker, we offer a variety of different products with various different insurers. This means that some of the products we are able to offer online, are not always ones that we can offer over the phone. I understand that there is a fairly noticeable price difference with the quote we gave you and the quote you did online, however, this may be due to a difference in cover levels and the policy itself may not be the same. Nonetheless, I am glad to hear that you have insured with us at a price you're happy with for a further 12 months. If you wish to discuss this further, please give our customer service team a call on 0330 0600 632. Thanks, Hannah.

Posted 7 years ago

“Good price. Not complications. Easy to apply”

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Posted 7 years ago

“Gave me a small reduction on my renewal”

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Posted 7 years ago

“It made me happy initially, but after printing my documents I found an omission on the number of external doors on my property. I attempted to have the error corrected but your assistant insisted on cancelling my policy and raising a new one - at a substantially increased premium. I said that was not acceptable and she offered me a discount and a £20 M&S voucher. I accepted on that basis but I have not received the M&S voucher. I am therefore not so happy now. Please send the voucher as promised.”

Helpful Report

Posted 7 years ago

Good evening, Thank you for taking the time to leave us a review, As explained when the voucher was processed, there is a 21 day validation period before the voucher will be sent to you. I can see that this voucher was only requested 10 days ago and therefore you should be expecting your voucher within the next 11 days or so. I have sent you an email regarding this and should you have any further questions do not hesitate to get back in touch. Thanks, Georgie

Posted 7 years ago

“The arranging of the policy was straight forward.”

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Posted 7 years ago

“The level of service from the member of staff I dealt with was very poor. It was a women, with a foreign accent and she was difficult to understand. I had to say I would call back at one point due to the issue, however when I called back the next day I got her again! She was very insensitive given the situation (I was taking on House insurance for my deceased mothers house). And the member of staff made this very difficult for me and was not understanding. She was not listening to me properly, I had to continually repeat myself and spell things out for her. It was extremely difficult for me however I had to follow the discussion to the end in order to attain the renewal.”

Helpful Report

Posted 7 years ago

Good morning, Thank you for taking the time to leave us a review and for bringing this matter to our attention. We pride ourselves on excellent customer service and would therefore like to apologise for the fact that you found our agent insensitive. I can assure you that this will be looked into further and picked up with the relevant member of staff accordingly. I have looked into things for you and can see that everything is now in order our end and that a replacement policy has been set up for you. If you would like to discuss this further, or if there is anything else I can assist you with, please do not hesitate to get in touch. Thanks, Hannah

Posted 7 years ago

“Eventually I got a good deal”

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Posted 7 years ago

“Policy expert,easy access & competative policy’s ,too the point applications very straight forward questions, Would recommend Policy Expert.”

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Posted 7 years ago

“I m happy with my quotation”

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Posted 7 years ago

“bit premature to review when I have just purchased, all I did was accept a quote I found on line click a button and received an email. proof of the pudding is how well the policy performs when I make a claim. please ask me then”

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Posted 7 years ago

“Quick and easy to renew with no unexpected/chanced major increase on yearly premium”

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Posted 7 years ago

“Yes but we couldn’t stay with them as we needed buildings and contents insurance on our new house but we wasn’t going to be living in it straight away and you couldn’t provide the insurance.”

Helpful Report

Posted 7 years ago

Hi, Thanks for leaving us a review. I am sorry to hear that we've been unable to offer you further insurance. Our insurers have a set criteria for what they can and can not cover. I have also sent you an email regarding this, please respond directly to my email if you require any further assistance. Thanks, Hannah

Posted 7 years ago

“The price was good and so to were reviews. I can't print off documents though and have requested these be sent on to me however dispute phoning twice I still haven't had them.”

Helpful Report

Posted 7 years ago

Good morning, Thank you for taking the time to leave us a review. I have tried to call you this morning to confirm that we have sent out your policy documents via first class post this morning but unfortunately you were unavailable. We were unable to find your previous request for your documents so I have sent you over a direct email for us to look into this further and avoid it happening again. If you have any further queries at all please don't hesitate to get back in touch. Thanks, Vicky

Posted 7 years ago

“If you are thinking of taking out a Building and Contents insurance you have already decided that the chance of your insurer paying out on a claim might marginally be better than the risk of some misfortunate striking your property. You must also be presuming that any disaster event is going to be curtailed to fit within the narrow prescribed limits this insurer defines or your robber is a complaint robber who chooses to work within the narrow limits again defined by your insurer. Having agreed with all that you then will have not problem to totally agreeing with each aspect of the frequently repeated script which ensures your assenting to exclude all other considerations. If you are like me you are left seriously worried that should some misadventure strike rather than being covered for the unexpected you will left with hassle, argument and without cover because life has chosen to hit you in a way that your insurer has written escape clauses to exclude. Having said that Policy Expert is no worse than others, just don't expect to be covered for anything more than the most narrow and routine of incidents when you have been a scrupulous diligent occupier without a seconds lapse of attention. They are beyond reproach and we are the victims in both circumstances.”

Helpful Report

Posted 7 years ago

“took too long to get reply from Loss Adjusters about stove installer's insurers. No call back.”

Helpful Report

Posted 7 years ago

Good morning, Thanks for taking the time to leave us a review. I am sorry to hear you did not receive the required call back. I have tried to contact you today but unfortunately you were unavailable, I have sent you over an email to confirm the required details. Please get back to me if you have any further queries or if there is anything else I can help with at all. Kind regards, Vicky

Posted 7 years ago

“It insured me without any hassle.”

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Posted 7 years ago

Policy Expert is rated 4.7 based on 20,257 reviews