Policy Expert Reviews

Name: Policy Expert
Address: 110 Bishopsgate, London, City of London
Rating: 4.72

4.7 Rating 20,373 Reviews

96 %

of reviewers recommend Policy Expert

Company Reviews

Metrics

Info

4.7

Based on 20,373 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Policy Expert:

Insurance for people like you
We’re Policy Expert and we create insurance for people like you. Clear policies. Cover to suit your needs. Easier claims.

Award-winning home and car insurance
Okay, so it’s only insurance. But people love what we do. So much so, that our customers have voted us MoneyFacts Home Insurance Provider of the Year 2022 and Insurance Choice Awards Best Home Insurance Provider 2022. Thanks!

The kind of insurance you want
Whether it’s choosing the right policy of sorting out a claim, we’re on a mission to change insurance for the better. With Policy Expert, you get the kind of insurance you want.

Visit Website

Phone:

0330 0600 600

Email:

ask@policyexpert.co.uk

Location:

110 Bishopsgate,
London
City of London
EC2N 4AY

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Policy Expert 5 star review on 8th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If you are thinking of taking out a Building and Contents insurance you have already decided that the chance of your insurer paying out on a claim might marginally be better than the risk of some misfortunate striking your property. You must also be presuming that any disaster event is going to be curtailed to fit within the narrow prescribed limits this insurer defines or your robber is a complaint robber who chooses to work within the narrow limits again defined by your insurer. Having agreed with all that you then will have not problem to totally agreeing with each aspect of the frequently repeated script which ensures your assenting to exclude all other considerations. If you are like me you are left seriously worried that should some misadventure strike rather than being covered for the unexpected you will left with hassle, argument and without cover because life has chosen to hit you in a way that your insurer has written escape clauses to exclude. Having said that Policy Expert is no worse than others, just don't expect to be covered for anything more than the most narrow and routine of incidents when you have been a scrupulous diligent occupier without a seconds lapse of attention. They are beyond reproach and we are the victims in both circumstances.”

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Posted 7 years ago

“took too long to get reply from Loss Adjusters about stove installer's insurers. No call back.”

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Posted 7 years ago

Good morning, Thanks for taking the time to leave us a review. I am sorry to hear you did not receive the required call back. I have tried to contact you today but unfortunately you were unavailable, I have sent you over an email to confirm the required details. Please get back to me if you have any further queries or if there is anything else I can help with at all. Kind regards, Vicky

Posted 7 years ago

“It insured me without any hassle.”

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Posted 7 years ago

“Not happy my payment was taken before I renewed even though I told you when I took up the policy last year I did not want an automatic renewal. I have again reiterated not to renew automatically. Let's hope you take note this time.”

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Posted 7 years ago

Good morning, Thank you for your review. We contacted you via email/letter prior to your renewal confirming that your policy was due for renewal, in this email/letter we confirmed that if we did not hear from you, we would assume that you were happy for us to automatically renew the policy and take payment. Therefore, as we did not hear from you, your policy with us automatically renewed and the payment was taken. However, I understand that you did want this and requested that this did not happen previously, I do apologise for this. I have sent you an email regarding automatic renewal next year Thanks, Hannah

Posted 7 years ago

“It was Easy enough to sort”

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Posted 7 years ago

“Errors were made at outset, but were resolved quickly.”

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Posted 7 years ago

“Friendly staff.”

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Posted 7 years ago

“It did not make me happy as a few weeks ago trying to make a claim I got cut off twice being transferred from one operator to another gave up in the end and just payed for the roof repair myself”

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Posted 7 years ago

Good morning, Thanks for taking the time to leave us a review. I'm sorry to hear that you were unable to get in touch when calling the claims team due to being cut off. This is something we would like to look into and I have therefore sent you an email regarding this. If you have any other questions or concerns, please respond directly to my email. Thanks, Hannah

Posted 7 years ago

“i did manage to renew my policy but it was made quite difficult”

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Posted 7 years ago

Good afternoon, Thanks for leaving us a review. I'm sorry to hear that you felt the renewal process was made difficult. We aim to make things as simple and hassle-free as possible. We are keen to get your feedback on things so I have sent you a separate email regarding this. Please respond directly to my email to enable me to pass your feedback on accordingly. Thanks, Hannah

Posted 7 years ago

“I would like a sent paper invoice of what I have purchased,”

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Posted 7 years ago

Good morning, Thanks for leaving us a review. I have sent you an email regarding this. Thanks, Hannah

Posted 7 years ago

“it didn't, it was almost the best price so decided to continue”

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Posted 7 years ago

“One of the easiest and best insurance companies I've ever dealt with. Quick to a swear the phone straight facts and fair prices what else can I say policy perfect I say”

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Posted 7 years ago

“Disappointed that my premium was increased for less cover. However, after ringing up, I was able to get a better premium and more cover as I had used a comparison site to find a better deal, which they bettered!”

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Posted 7 years ago

“Fine so far. Might be different if i need to make a claim”

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Posted 7 years ago

“Cheapper insurance then others on the market.”

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Posted 7 years ago

“Price not happy as gone up without a claim”

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Posted 7 years ago

“Not happy took money with out me knowing”

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Posted 7 years ago

Good morning, Thanks for taking the time to leave us a review. Around a month prior to your expiry date, we send out your renewal correspondence by post and email. This document states the renewal premium, cover, when payment will be taken, how to opt out, etc. As confirmed within this correspondence, we take the premium in the week prior to expiry to avoid any potential payment issues preventing the policy set up, leaving your property without cover. If you have any queries or wish to discuss your cover further please don't hesitate to call our customer services team on 0330 0600 632, we will be more than happy to help. Thanks, Vicky

Posted 7 years ago

“easy to change companies hope any claims are as easy to sort out.”

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Posted 7 years ago

“not happy about money comming out of my account so long before it was due i was unable to shop about with having been on holiday till the 7th which was 3 days before it was due will go out of my way next year no not renew . less of a policy for more than 40 pound saving . robbery springs to mind”

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Posted 7 years ago

“I am unable to give much of a review, as all I do is pay for our house insurance.”

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Posted 7 years ago

Policy Expert is rated 4.7 based on 20,373 reviews