Policy Expert Reviews

Name: Policy Expert
Address: 110 Bishopsgate, London, City of London
Rating: 4.72

4.7 Rating 20,408 Reviews

96 %

of reviewers recommend Policy Expert

Company Reviews

Questions

Metrics

4.7

Based on 20,408 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0330 0600 600

Email:

ask@policyexpert.co.uk

Location:

110 Bishopsgate,
London
City of London
EC2N 4AY

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Policy Expert 5 star review on 8th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They were very patient as I had a new bank card and payment was declined. All sorted now”

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Posted 8 years ago

“Autorenewal”

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Posted 8 years ago

“It has not but l need insurance and your quote was ok with me”

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Posted 8 years ago

“Letting me know beforehand that my premiums have needlessly increased even though I have not made a claim since being with this provider.”

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Posted 8 years ago

“Eventually after many requests, did give me an acceptable quote.”

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Posted 8 years ago

“average price”

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Posted 8 years ago

“Quote was cheap and easy to purchase online. I haven't had to use the service yet (and hopefully won't have to) so I can't really comment on how good they are.”

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Posted 8 years ago

“Good price”

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Posted 8 years ago

“Good price”

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Posted 8 years ago

“The price was competitive”

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Posted 8 years ago

“cheep products”

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Posted 8 years ago

“Cheapest renewal”

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Posted 8 years ago

“Cheapest renewal”

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Posted 8 years ago

“All very good so far, purchasing was easy. Have had this product before and had no problems with it then. Would recommended.”

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Posted 8 years ago

“booked through discount vouchers with promise of an Amazon voucher for taking out the policy. Two and a half months later and still waiting!!!”

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Posted 8 years ago

Good morning Mrs Weymouth, Thank you for your review. I can confirm that our vouchers do have a 90 day validation period. We have tried to get in contact with you to discuss this further but unfortunately, you were unavailable, I have emailed you explaining the process of when you should receive them. If you do have any questions or there is anything else we can help you with, please call our customer services team on 03300600632. Thanks Nisha

Posted 8 years ago

“Nice and cheap. With good cover”

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Posted 8 years ago

“I have only just bought the policy but it was very competitively priced.”

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Posted 8 years ago

“Unhappy with price rises every time I renewed or move house. How much cover has increased since first join in. No incentive to encourage loyalty. However service was good when I called.”

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Posted 8 years ago

“Good communication informing us of the renewal premium, but the cost has gone up more than I expected - by around 20% which is a lot in one year.”

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Posted 8 years ago

“CONFUSED Leave a review and win £250 worth of vouchers* Will I win these or is it more like I might ? Leave a review and win £250 worth of vouchers MISLEADING”

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Posted 8 years ago

Good morning, Thank you for your review, customer feedback is essential for us to constantly improve the service we provide. This is why we politely request feedback from our existing policyholders. The email that you have received states 'We hope you're happy with the service you’ve received from us so far, and we would appreciate two minutes of your time to leave us a review. As our way of saying thank you, we'll enter you into a monthly prize draw to win £250 worth of M&S or Amazon.com vouchers'. I am sorry if this was misleading in any way, for your chance to win please don't forget to email your details over to the address specified in the email. I have passed your comments over to our marketing team to review. If you have any further queries please don't hesitate to contact us on 0330 0600 632. Thanks again, Vicky

Posted 8 years ago

Policy Expert is rated 4.7 based on 20,408 reviews