Policy Expert Reviews

Name: Policy Expert
Address: 110 Bishopsgate, London, City of London
Rating: 4.72

4.7 Rating 20,408 Reviews

96 %

of reviewers recommend Policy Expert

Company Reviews

Questions

Metrics

4.7

Based on 20,408 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0330 0600 600

Email:

ask@policyexpert.co.uk

Location:

110 Bishopsgate,
London
City of London
EC2N 4AY

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Policy Expert 5 star review on 8th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“easy to take out policy. However 2 stars lost as Policy Expert, like so many insurance companies automatically set up a Continuous Payment Authority - there is no option to decline this at the time of setting up the policy. - This should an opt in /out option. They do this to generate repeat business next year playing on peoples apathy.”

Helpful Report

Posted 5 years ago

Good Morning Thank you for taking the time to leave us a review. Our automatic renewal process is put in place to ensure that our customers are not left without cover unknowingly. A few weeks before the policy is due for renewal, we would send out a renewal invite as well as reminders to notify you of our intention to automatically renew your policy, at this point you have the option to opt out or allow the policy to renew. I am sorry for any inconvenience this may have caused you and if you do wish to discuss this matter further or if there is anything else I can help you with, please contact me directly. I am available via all the channels displayed on our website https://www.policyexpert.co.uk/contact/. Thanks, Nisha

Posted 5 years ago

“customers service very nice and helpful”

Helpful Report

Posted 5 years ago

Good Morning Munir, Thank you for taking the time to leave us a review. It's great to hear that you're happy with our overall service! However, I noticed that you have only left us a 3-star rating. As we are always looking to improve the service that we offer, if you do have any concerns, or require further assistance with your policy, please do not hesitate to contact me directly. I am available via telephone, email, live chat and social media. Thanks, Jasmine

Posted 5 years ago

“Best price and value for money on the comparison websites. Whether this is an excellent policy depends on claim experience, which i hope i never have.”

Helpful Report

Posted 5 years ago

Good Afternoon, Thank you for taking the time to leave us a review. It's fantastic to hear that you're happy with the price and value of our policies! Please be assured that we will pay out on all valid claims submitted within the terms of our policies. We also endeavour to resolve claims as efficiently as possible. If you have any concerns or additional feedback that would improve your experience so far, please do not hesitate to contact me directly at ask@policyexpert.co.uk. I'll be happy to assist you further. Thanks, Jasmine

Posted 5 years ago

“Easy enough to complete insurance details and reasonably competitively priced.”

Helpful Report

Posted 5 years ago

Good Afternoon Dale, Thanks for taking the time to leave us a review. I'm pleased to learn that you found setting up a policy easy, and our prices competitive. However, we always strive towards delivering a 5-star service. If you have any additional feedback that would help us achieve this goal for you, please do not hesitate to forward it to me at ask@policyexpert.co.uk. Thanks in advance, Jasmine

Posted 5 years ago

“Never claimed on may insurance, ever, no idea how good these people are, never know til you need to use them. Buying was easy, comp the meerkat, couple more clicks and bought”

Helpful Report

Posted 5 years ago

Good Afternoon Thank you for taking the time to leave us a review. As we are always looking to improve the service that we offer, we welcome all feedback, ranging from the process of setting up or renewing a policy, to the cover provided, and any interactions with our agents. I appreciate that you do not feel as though you are in a position to review our service, however, if you do require any assistance, or have any concerns you wish for us to address, please do not hesitate to contact us via email, telephone, live chat or social media. Thanks, Nisha

Posted 5 years ago

“Was all OK thanks”

Helpful Report

Posted 5 years ago

“Have not had any contact as completed through money super market”

Helpful Report

Posted 5 years ago

Good Afternoon Steven, Thank you for taking the time to leave us a review. As we are always looking to improve the service that we offer, we welcome all feedback, ranging from the process of setting a policy online, to the cover provided, and how clear our documentation is. I appreciate that you do not currently feel as though you are in a position to review our service, however, if you do require any assistance, or have any concerns you wish for us to address, please do not hesitate to contact us via email, telephone, live chat or social media. Thanks, Jasmine

Posted 5 years ago

“Well got your product through quidco for reasonable price after cashback however when quotes were checked on your website directly, they were very high for the same product.”

Helpful Report

Posted 5 years ago

Good Afternoon Mr Shaikh Thank you for taking the time to leave us a review. As an insurance broker, we offer many different policies through various channels. The policies that have been purchased through comparison or cashback sites have different cover levels and offers. As we do not offer advice or recommendations about which of our products and services will be most suitable, it is the responsibility of the policyholder to determine which is most adequate for their needs. However, I am sorry for any inconvenience this may have caused. I have also looked in to your policy information and I have emailed you directly regarding a separate matter. If you do have further questions or if there is anything else I can help you with, please respond to the email and I will pick it up right away. Thanks, Nisha

Posted 5 years ago

“Value....”

Helpful Report

Posted 5 years ago

Good Afternoon Mr Tate, Thank you for getting in touch and for taking the time to leave us your feedback. I'm sorry to hear that you are not happy with the value of our policy. I have arranged for one of my colleagues from our renewals team to give you a callback to see if there is anything we can do to offer you a more desirable premium. They will be in touch shortly, but please do not hesitate to email me directly at ask@policyexpert.co.uk if there is anything else I can assist you with in the meantime. Thanks, Jasmine

Posted 5 years ago

“This is the first time I am buying an insurance from Policy expert. Don't have much experience to write about for now. Maybe later”

Helpful Report

Posted 5 years ago

Good Morning Mrs Ketebu Thank you for your review. I understand that you may not feel in a position to review us, however, we do welcome all feedback ranging from the process of setting up/renewing a policy via our channels to the quality of our online services and communications. As we are always looking to improve on the service we provide, if you do have any feedback about your experience, or if there is anything else I can assist you with, please contact me directly. I am available via phone or you can email ask@policyexpert.co.uk and mark for my attention. Thanks, Nisha

Posted 5 years ago

“You did nothing. I did all work in entering details etc”

Helpful Report

Posted 5 years ago

Good Afternoon Mr Hudson, Thank you for taking the time to leave us your feedback. Whilst I understand that you obtained a quote and purchased a policy online, we are always looking for ways to improve the service that we provide. This can include any comments you may have about our website, our email communications and how we display information. If there is anything you'd like to discuss in more detail, or if I can assist you in any way with your policy, please do not hesitate to get back in touch. I'm available via ask@policyexpert.co.uk. Thanks, Jasmine

Posted 5 years ago

“Process is too long over the phone. Agents kept calling during my work hours which was annoying”

Helpful Report

Posted 5 years ago

Good Afternoon Thank you for taking the time to leave us a review. I understand that the renewals process can seem long winded, however we have a duty of care to ensure all of your information is accurate so we can offer you suitable cover options and avoid any issues if you were to make a claim in the future. I have managed to locate your account and can see that the agents had tried to contact you within the time frames you had requested. I appreciate that you were unavailable due to work and I am sorry for any inconvenience this has caused if you do wish to discuss things further or if there is anything else I can help you with, please contact me directly. I am available via phone or you can email me at ask@policyexpert.co.uk and mark for my attention. Thanks, Nisha

Posted 5 years ago

“In all I have no problem with Policy Expert. However I was taken by surprise when I only received an email that my policy has been renewed without receiving a reminder.”

Helpful Report

Posted 5 years ago

“acceptable”

Helpful Report

Posted 5 years ago

“Could be better”

Helpful Report

Posted 5 years ago

Good Afternoon, Thank you for taking the time to leave us your feedback. I'm sorry to hear that you've not been entirely satisfied with your experience. Customer service is at the heart of everything we do. Whilst we always strive to deliver the best service to every customer, we are also always looking into ways we can improve. In order to gain further insight into your feedback, and so we can discuss things further, could you please contact me directly? I'm available via telephone, email, live chat and social media. Thanks in advance, Jasmine

Posted 5 years ago

“I would have liked notice before you automatically renewed policy”

Helpful Report

Posted 6 years ago

Good Morning Mr Beal Thank you for taking the time to leave us a review. We automatically renew your policy 3-5 days before the renewal date to ensure the renewal is successful. This is also to ensure that we do not leave our customers without cover unknowingly in case there are any issues with processing the payment. This will have been explained in the renewal invite, however, I am sorry for the inconvenience this has caused. I have tried to call you this morning to explain our renewal process over the phone, however, the number we have on your account would not connect. If you could please contact me directly, we can amend your contact details and discuss your renewal further if you wish. I am available via phone or you can email me at ask@policyexpert.co.uk and mark it for my attention. I look forward to hearing back from you. Thanks, Nisha

Posted 6 years ago

“I didn’t claim, but had cover. All done online. I did take the policy out on a reward gateway which still hasn’t been paid a year on, so a bit disappointed. Auto renew, but the price looked reasonable, so accepted it.”

Helpful Report

Posted 6 years ago

Good Morning Richard Thank you for taking your time to leave us a review. I'm glad to hear that you are happy with your premium, however, I am sorry you have not received the offer you were expecting. I would like to look into this further for you but unfortunately, I am unable to locate your account with the details you have left on your review. Therefore please email me at ask@policyexpert.co.uk and I will pick this up right away. I look forward to hearing back from you. Thanks, Nisha

Posted 6 years ago

“Quote was delivered simply and effectively and accepted with no contact and no increase on last year. Must be acceptable.”

Helpful Report

Posted 6 years ago

Good Morning Mr Colver Thank you for taking the time to leave us a review. It's great to hear that you are happy with your quote and how it was delivered. However, I note that you have only rated us with 3 stars. As we are always looking to improve the service that we offer, if you do have concerns, or require further assistance in any way, please do not hesitate to contact us. We are available via phone, email, live chat, text and social media, all of our details can be found on our website https://www.policyexpert.co.uk/contact/ Thanks, Nisha

Posted 6 years ago

“Not sure of my renewal policy. It has increased consideral amount. So will be thinking of not renewing”

Helpful Report

Posted 6 years ago

Good Morning, Thank you for taking the time to leave us a review. I'm sorry to hear that you are not entirely satisfied with your renewal. We would hate to lose your custom, so would like to look into this for you. A member of our renewals team is due to contact you shortly to discuss your new policy further. If there is anything else that I can assist you with in the meantime, please do not hesitate to contact me via telephone, email, live chat or social media. Thanks, Jasmine

Posted 6 years ago

“I hope I do not require any claim during the insurance period. peace of mind”

Helpful Report

Posted 6 years ago

Policy Expert is rated 4.7 based on 20,408 reviews