Policy Expert Reviews

Name: Policy Expert
Address: 110 Bishopsgate, London, City of London
Rating: 4.72

4.7 Rating 20,410 Reviews

96 %

of reviewers recommend Policy Expert

Company Reviews

Questions

Metrics

4.7

Based on 20,410 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0330 0600 600

Email:

ask@policyexpert.co.uk

Location:

110 Bishopsgate,
London
City of London
EC2N 4AY

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Policy Expert 5 star review on 8th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to get it and good prince with good coverage”

Helpful Report

Posted 4 years ago

Good Afternoon Thank you for taking the time to leave us a review. It's great to hear that you're happy with our overall cover and premium. However, I've noticed that you have only rated us with 3 stars. Please note that we do welcome all feedback ranging from the process of setting up/renewing a policy via our channels to the quality of our online services and communications. If you do have any feedback about your experience, or if there is anything else I can assist you with, please contact me directly. I am available via phone or you can email me at homereviews@policyexpert.co.uk and mark for my attention. Thanks, Nisha

Posted 4 years ago

“I went through compare filled out the form and had the results, pleasantly surprised with the policy expert, it was so easy to switch all completed in 10 mins”

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Posted 4 years ago

“I rang policy expert about 5 times over the last 2 weeks. Every time I rang, the call handlers were professional, friendly and very helpful. I am very glad I chose this company for my home insurance and would definitely recommend them.”

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Posted 4 years ago

“No problems, recommended by u switch, happy to have joined them.”

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Posted 4 years ago

“Quick and easy to sort out”

Helpful Report

Posted 4 years ago

Good Morning Thank you for taking the time to leave us a review. It's great to hear that you had found purchasing your policy simple! However, I've noticed that you have only left us a 3-star rating. Please note that we do welcome all feedback ranging from the process of setting up/renewing a policy via our channels to the quality of our online services and communications. If you do have any feedback about your experience, or if there is anything else I can assist you with, please contact me directly. I am available via phone or you can email me at homereviews@policyexpert.co.uk and mark for my attention. Thanks, Nisha

Posted 4 years ago

“Buying a home insurance made easy. The process was simple. The policy is like for like to most on the market at a much better rate.”

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Posted 4 years ago

“Really quick and easy, all done in record time and really competitive price with excellent customer service reviews.”

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Posted 4 years ago

“simple to use and easy to read no jargon all in plain english”

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Posted 4 years ago

“So easy to renew my house/content insurance.”

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Posted 4 years ago

“Good price and easy to insure with.”

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Posted 4 years ago

“Excellent easy usable and quick”

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Posted 4 years ago

“Well after trawling through so many, it was a simple chose. Good cover in all areas for Buildings and contents, plus legal at no extra cost. Well done Policy Expert!”

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Posted 4 years ago

“Very quick to sort the insurance and the price was amazing”

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Posted 4 years ago

“Easy to do business with”

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Posted 4 years ago

“Excellent communication. Quick and easy.”

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Posted 4 years ago

“They helped me shave £50 off my house insurance renewal, for a better policy as well.”

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Posted 4 years ago

“Still haven't received my policy”

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Posted 4 years ago

Good Afternoon Nick Thank you for your review and your time on the phone today. As discussed, if you have provided us with an email address, all your policy documents will be immediately available on your online account via our website. However, if you prefer for your documents to be posted, we can arrange this for you. I'm pleased that I was able to assist you with logging into your online account and if there is anything else I can help you with, please contact me directly. I am available via phone or you can email me at homereviews@policyexpert.co.uk and mark for my attention. Thanks, Nisha

Posted 4 years ago

“simple process.. clear and cheaper than my previous provider”

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Posted 4 years ago

“Quick and easy JD (job done)”

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Posted 4 years ago

“Excellent customer service and very competitive prices did not need to search for a better price”

Helpful Report

Posted 4 years ago

Policy Expert is rated 4.7 based on 20,410 reviews