Policy Expert Reviews

Name: Policy Expert
Address: 110 Bishopsgate, London, City of London
Rating: 4.72

4.7 Rating 20,410 Reviews

96 %

of reviewers recommend Policy Expert

Company Reviews

Questions

Metrics

4.7

Based on 20,410 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0330 0600 600

Email:

ask@policyexpert.co.uk

Location:

110 Bishopsgate,
London
City of London
EC2N 4AY

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Policy Expert 5 star review on 8th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy to speak to, explained everything to me.”

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Posted 4 years ago

“Very happy with policy expert. I compared several different insurance company’s and these came out on top for value for money.”

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Posted 4 years ago

“no problems at all”

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Posted 4 years ago

“Not the cheapest policy I could find but with added extras for a few quid make this the overall the best deal I could find, amazed at how quick it was to arrange and sort out.”

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Posted 4 years ago

“I had no problems renewing my home and contents insurance and at a very good price.”

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Posted 4 years ago

“Great price and service. Not the first time I have used policy expert .”

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Posted 4 years ago

“Easy application, by far the cheapest quote in the market. Easy to use add on section for items like key care etc. Cost breakdown simple and clear explanation of APR for paying in instalments. 5 Stars from me!”

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Posted 4 years ago

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Posted 4 years ago

“Being seriously ill, I had unfortunately missed my renewal. Thankfully I was able to speedily get a new quote and did not hesitate to renew again. Hopefully I won't ever have to use them, but if they deal with claims as speedily as this renewal, I am sure things would be perfect.”

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Posted 4 years ago

“Great price for the policy offers good level of cover and good service.”

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Posted 4 years ago

“easy to do only took less than 5 minutes”

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Posted 4 years ago

“Excellent and easy”

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Posted 4 years ago

“Excellent service , sorted out everything including my NCB without any hassle , would recommend”

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Posted 4 years ago

“Good policy at a great price. No problems with website and very easy to use.”

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Posted 4 years ago

“Very good process and informative focuments”

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Posted 4 years ago

“I am moving house... decided to stay with you as l have been with you for a while and assumed it would be simple...NO... didn’t get the email and had to Keep going through the most ridiculous questions... by the time I had exchanged at 5ish on Thursday and I had to confirm with you... I had to go through’hell’ seriously nearly lost it...”

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Posted 4 years ago

Good Afternoon Thank you for taking the time to leave us a review. When moving home, we would need to cancel your existing policy and replace it with a new one providing that you have already exchanged contracts and will be completing the sale and moving in within 14-days. We have a duty of care to ensure all your information is accurate so we can offer you suitable cover options and ensure that you are adequately covered. I understand that going through the question set can seem long-winded and I apologise for the inconvenience this has caused. If you wish to discuss things further or if there is anything else I can help you with, please contact me directly. I am available via phone or you can email me at homereviews@policyexpert.co.uk and mark for my attention. Thanks, Nisha

Posted 4 years ago

“Easy to use website, sorted insurance in less than 10 minutes. Very competitive price and freebies chucked in.Would recommend to everyone.”

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Posted 4 years ago

“Changing my policy to my new address and cancelling my old one was a very simple process you agent seemed very knowledgeable and made the change over very easy well done to Policy Expert”

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Posted 4 years ago

“Great customer service and sales help for new home insurance, really friendly and good value”

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Posted 4 years ago

“Can't even log in and spam you with emails about winning vouchers that don't work.”

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Posted 4 years ago

Good Morning Thank you for taking the time to leave us a review. I am truly sorry to hear that you've been unable to log in to your online account. I would be more than happy to assist you with any queries or concerns you may have. However, I am unable to locate your account with the details you have provided on this review. If you could please contact me directly, I am available via phone or you can email me at homereviews@policyexpert.co.uk and mark for my attention. I look forward to hearing back from you. Thanks, Nisha

Posted 4 years ago

Policy Expert is rated 4.7 based on 20,410 reviews