Policy Expert Reviews

Name: Policy Expert
Address: 110 Bishopsgate, London, City of London
Rating: 4.72

4.7 Rating 20,410 Reviews

96 %

of reviewers recommend Policy Expert

Company Reviews

Questions

Metrics

4.7

Based on 20,410 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0330 0600 600

Email:

ask@policyexpert.co.uk

Location:

110 Bishopsgate,
London
City of London
EC2N 4AY

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Policy Expert 5 star review on 8th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Saved myself £30 per month on a building and contents insurance policy through Policy Expert. Clear easy to use information provided to set it up. Happy Customer 😊”

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Posted 4 years ago

“Fitted the bill nicely. Good policy, good coverage.”

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Posted 4 years ago

“Policy expert always offer competitive prices for extremely comprehensive insurance coverage. I have used this company on several occasions and would highly recommend them.”

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Posted 4 years ago

“Excellent and very easy to get insured”

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Posted 4 years ago

“good service and good cover”

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Posted 4 years ago

“Great policy easy to set up, very helpful telephone staff and well trained in their job, very competitive pricing without cutting the cover.”

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Posted 4 years ago

“I’ve been with Policy Expert before and not really sure why I moved given they are so competitive. Half the cost of my policy with Admiral which kept creeping up year after year.”

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Posted 4 years ago

“My renewal quote was good but I found slightly cheaper cover, I called Policy Expert who lowered the quote and added in some extras. The call handler was very helpfuk and made renewing an easy process.”

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Posted 4 years ago

“Very competitive pricing, great cover and ease of arranging.”

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Posted 4 years ago

“Really good competitive prices and quick to transfer across”

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Posted 4 years ago

“The best value for money in a policy I’ve found. The sign up process was a breeze and hassle free too. One happy customer!”

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Posted 4 years ago

“Used before and can see the process is just as easy this time. Clear and simple set up.”

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Posted 4 years ago

“Really good customer service, really efficient in replying to email and helping with questions”

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Posted 4 years ago

“The whole experience was very satisfactory.”

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Posted 4 years ago

“Great price and gives cover we require”

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Posted 4 years ago

“Only just just got the insurance but was a great price and setting it up was very easy.”

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Posted 4 years ago

“Cheapest price with reduced policy excesses”

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Posted 4 years ago

“Quick and easy service, no complaints so far!”

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Posted 4 years ago

“Took payment for a home insurance renewal after I had contacted them and told them I would not be renewing with them.”

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Posted 4 years ago

Good Afternoon Mr Heyward Thank you for your review. We automatically renew policies (and take payment) 3-5 days before the renewal date to ensure that the payment is successful. This is also to make sure that we do not leave our customers without cover unknowingly in case there are any issues with processing the payment. However, I do apologise for any inconvenience this has caused you. As you have mentioned that you had contacted us to cancel your policy, I would like to investigate things further and arrange for the policy to be cancelled for you. Unfortunately, I am unable to locate your account with the details you have provided on this review. Would it be possible for you to contact me directly? I am available via phone or you can email me at homereviews@policyexpert.co.uk and mark for my attention. Thanks, Nisha

Posted 4 years ago

“Very easy to deal with”

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Posted 4 years ago

Policy Expert is rated 4.7 based on 20,410 reviews