Policy Expert Reviews

Name: Policy Expert
Address: 110 Bishopsgate, London, City of London
Rating: 4.72

4.7 Rating 20,414 Reviews

96 %

of reviewers recommend Policy Expert

Company Reviews

Questions

Metrics

4.7

Based on 20,414 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0330 0600 600

Email:

ask@policyexpert.co.uk

Location:

110 Bishopsgate,
London
City of London
EC2N 4AY

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Policy Expert 5 star review on 8th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to use website, sorted insurance in less than 10 minutes. Very competitive price and freebies chucked in.Would recommend to everyone.”

Helpful Report

Posted 5 years ago

“Changing my policy to my new address and cancelling my old one was a very simple process you agent seemed very knowledgeable and made the change over very easy well done to Policy Expert”

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Posted 5 years ago

“Great customer service and sales help for new home insurance, really friendly and good value”

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Posted 5 years ago

“Can't even log in and spam you with emails about winning vouchers that don't work.”

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Posted 5 years ago

Good Morning Thank you for taking the time to leave us a review. I am truly sorry to hear that you've been unable to log in to your online account. I would be more than happy to assist you with any queries or concerns you may have. However, I am unable to locate your account with the details you have provided on this review. If you could please contact me directly, I am available via phone or you can email me at homereviews@policyexpert.co.uk and mark for my attention. I look forward to hearing back from you. Thanks, Nisha

Posted 5 years ago

“Quick and simple comprehensive cover.”

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Posted 5 years ago

“Website super easy to use. Really impressed with the price too! 😊”

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Posted 5 years ago

“EXCELLENT SERVICE STRAIGHT FORWARD ON LINE QUESTIONS THE PRICES SUITED US AND HAPPY WITH THE RESULT”

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Posted 5 years ago

“Excellent value and service, well done”

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Posted 5 years ago

“Excellent value for money, very easy to complete on line.”

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Posted 5 years ago

“Website super easy to use. Really impressed with the price too! 😊”

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Posted 5 years ago

“I have been with Policy Expert for a few years, then I had to cancel as we were moving home, which took a while. I've had no hesitation in coming back to them, now we've moved. Competitive price for a comprehensive policy, no hidden extras and excellent service both on- and offline.”

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Posted 5 years ago

“Appalling customer service, i am STILL awaiting resolution of an issue that happened on March 6th 2021 it is now April 24th 2021 Emails, phone call and much wasted time has so far led to no resolution”

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Posted 5 years ago

Good Afternoon Rachel, Thank you for getting in touch and raising this. I am sorry to hear that your concerns are not yet resolved for you. I have raised your comments with our claims team directly, who have assured me that they are looking into this as a priority, and will be contacting you shortly with an update. If you experience any further delays, or if I can assist you with anything else, please do not hesitate to contact me at homereviews@policyexpert.co.uk. Thanks, Jasmine

Posted 5 years ago

“competitive pricing, good reviews attracted me; quick and easy to complete.”

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Posted 5 years ago

“We haven't had to make a claim so far (hope it will stay that way), so no too sure about the claims process but the general customer service and the online portal is very good. Thank you.”

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Posted 5 years ago

“All very easy to do online and saved over £60 on my renewal quote. However, as with all insurance companies, you do not know how good they are until you have to make a claim. These ratings should be sought AFTER a claim has been made.”

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Posted 5 years ago

Good Afternoon Thank you for taking the time to leave us a review. I'm pleased to hear that you're happy with your renewal premium! I appreciate that you don't currently feel like you are in a position to review our claims service, however, we welcome all feedback, ranging from our website and policy documentation to any interactions you may have had with our agents. If you do wish to discuss things further or if there is anything else I can help you with, please contact me directly. I am available via phone or you can email me at homereviews@policyexpert.co.uk and mark for my attention. Thanks, Nisha

Posted 5 years ago

“Great price for house and buildings insurance, saved over £200 on our previous policy. Easy to set up, would definitely recommend them.”

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Posted 5 years ago

“Excellent policy and a great price .”

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Posted 5 years ago

“Easy to sign up. Much more affordable than other companies.”

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Posted 5 years ago

“Great professional service, swapped my buildings and contents insurance when I moved home, easy peasy, thanks guys, keep up the good work 🙂”

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Posted 5 years ago

“Great communication and swift set up”

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Posted 5 years ago

Policy Expert is rated 4.7 based on 20,414 reviews