Policy Expert Reviews

Name: Policy Expert
Address: 110 Bishopsgate, London, City of London
Rating: 4.72

4.7 Rating 20,410 Reviews

96 %

of reviewers recommend Policy Expert

Company Reviews

Questions

Metrics

4.7

Based on 20,410 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0330 0600 600

Email:

ask@policyexpert.co.uk

Location:

110 Bishopsgate,
London
City of London
EC2N 4AY

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Policy Expert 5 star review on 8th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Took out Policy confusing due to previous quotes still on my profile. Last years quote with renewal taken out 24/10/21 for 25/10/21 expire 24/10/22”

Helpful Report

Posted 4 years ago

Good Afternoon Thank you for taking the time to leave us a review. We believe it's important that our customers always have access to all their policy documents which would include the ones that are now expired. The reason we do this is for any claims or complaints that may potentially arise in future. However, I do apologise for any confusion this may have caused you. If you do wish to discuss things further or if there's anything else I can help you with, please contact me directly. I am available at homereviews@policyexpert.co.uk. Thanks, Nisha

Posted 4 years ago

“Very fast and efficient”

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Posted 4 years ago

“Great price and quick and easy quote. Very happy.”

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Posted 4 years ago

“Excellent service, staff helpful and knowledgeable. Brilliant price. Returning customer and have recommended to friends”

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Posted 4 years ago

“Competitive in price . Offered a good product. Able to speak to someone on the phone. Great experience”

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Posted 4 years ago

“Great price & lots of features not included in my last policy”

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Posted 4 years ago

“About average. Less than good, better than poor. Just fine.”

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Posted 4 years ago

Good Afternoon Thank you for taking the time to leave us a review. We appreciate that you may not feel in a position to review all our services, however, we hope that feedback obtained from reviews such as yours could give us an opportunity to look into any way our overall services could be improved - from the efficiency of our website, how clear you find our policy documentation, to any interactions you may have had with our agents. If your rating of 3-stars is also reflective of your experiences with things such as this, please do let me know - we would love to get some further feedback from you. I am available by telephone, email and live chat. Thanks, Nisha

Posted 4 years ago

“Quick and easy”

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Posted 4 years ago

“Really simple process, cheapest on the market. Wish I'd found Poicy Expert sooner!”

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Posted 4 years ago

“Very very easy to finalise no problems”

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Posted 4 years ago

“Buying home insurance with Policy Expert on their website was easy, quick and at a great price! I have been a Policy Expert customer in the past and always found them very helpful to deal with. Completely recommended!”

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Posted 4 years ago

“Lowest price found”

Helpful Report

Posted 4 years ago

Good Afternoon Thank you for getting in touch with us. Firstly, I'm pleased to hear that you're happy with your policy premium. Here at Policy Expert, we welcome all feedback, ranging from our website and policy documentation to any interactions you may have had with our agents so if you do wish to discuss things further or if there is anything else I can help you with, please contact me directly. I am available via phone or you can email me at homereviews@policyexpert.co.uk. Thanks, Nisha

Posted 4 years ago

“Very easy to use and brilliant prices. That's me sorted for another year.”

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Posted 4 years ago

“Easy process to buy home insurance. All additional upgrades clearly visible and could be easily compared. Great value for money.”

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Posted 4 years ago

“It was the most affordable quote I got. Really easy to apply”

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Posted 4 years ago

“Excellent communication and Policy set up within minutes with no issues. Swift emails with detailed information.”

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Posted 4 years ago

“Very easy to swap”

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Posted 4 years ago

“Excellent service.”

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Posted 4 years ago

“Quick and simple to apply for a quote. Very good value and all documents sent through straight away. Cannot fault.”

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Posted 4 years ago

“Have used this company a few times, never any hassle, keep you updated, easy to use and manage your account, good customer service and best of all always lowest priced.”

Helpful Report

Posted 4 years ago

Policy Expert is rated 4.7 based on 20,410 reviews