Policy Expert Reviews

Name: Policy Expert
Address: 110 Bishopsgate, London, City of London
Rating: 4.72

4.7 Rating 20,410 Reviews

96 %

of reviewers recommend Policy Expert

Company Reviews

Questions

Metrics

4.7

Based on 20,410 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0330 0600 600

Email:

ask@policyexpert.co.uk

Location:

110 Bishopsgate,
London
City of London
EC2N 4AY

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Policy Expert 5 star review on 8th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great cover. Reasonably priced and able to speak to a person if needed. Would highly recommend.”

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Posted 4 years ago

“The website is easy to use and very clear to understand.”

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Posted 4 years ago

“Very reasonable cost for cover. I have never claimed house insurance. 25 years. So I only want it for big problems”

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Posted 4 years ago

“A Taylor made schedule encompassing my precise needs was offered and any queries were quickly dealt with ensuring maximum cover and preventing unnecessary expenditure”

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Posted 4 years ago

“Simple website, very easy to use”

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Posted 4 years ago

“Cheapest and best value home insurer on the internet. I hope their customer service and payout will be as good if I need to use them in the future. I hope I do not need to find out. 8-))”

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Posted 4 years ago

“Helped me save £300 on my home insurance renewal.”

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Posted 4 years ago

“Seems like good value for money but hopefully not going to find out how efficient this insurance is paying out when it matters. Offers more for money than any other”

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Posted 4 years ago

“Well priced easy to sign up.”

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Posted 4 years ago

“Well priced easy to sign up.”

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Posted 4 years ago

“Value for money”

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Posted 4 years ago

“Amazingly priced house and contents insurance that takes in our good record and provided exactly my requirements with a few more thrown in for free as well. Very straightforward web site.”

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Posted 4 years ago

“Excellent online service, clearly described product and easy to navigate.”

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Posted 4 years ago

“Easy process and great prices.”

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Posted 4 years ago

“Simple process for arranging cover. Competitive pricing. I have not had need to make a claim, so can not comment on this element of Policy Expert's cover and service. Indeed, review requests should be requested at the END of the policy to provide a more accurate reflection of service. It's a bit naughty asking at this point. How can they be 5 star trust pilot if asking for reviews at the point of purchase is standard practice? Bit naughty. 2cstars for that alone.”

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Posted 4 years ago

Good Afternoon Thank you for taking the time to leave us a review and for choosing Policy Expert as your home insurer! I appreciate that you may not feel in a position to review all of our services, however, we hope that feedback obtained from reviews such as yours gives us an opportunity to look into ways our overall services could be improved - from the efficiency of our website, how clear you find our policy documentation, to any interactions you may have had with our agents. Nonetheless, if there is anything additional you feel we could have done to achieve a 5-star rating, we would love to hear it. Feedback like this really helps us build on the service we offer. If you would like you can send your thoughts to us at homereviews@policyexpert.co.uk. Thanks, Nisha

Posted 4 years ago

“So easy to join really great competitive prices smile’s all round”

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Posted 4 years ago

“So easy to use and very competitive price, highly recommended”

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Posted 4 years ago

“Good value and service”

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Posted 4 years ago

“We have used Policy Expert many times over the years and always find the price very competitive. The site is easy to use which means my policies are accessible at any time should I need them. Great service too.”

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Posted 4 years ago

“Incredibly easy to use and unbelievable value compared to other insurers. Delighted to have taken insurance out with Policy Expert.”

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Posted 4 years ago

Policy Expert is rated 4.7 based on 20,410 reviews