Policy Expert Reviews

Name: Policy Expert
Address: 110 Bishopsgate, London, City of London
Rating: 4.72

4.7 Rating 20,133 Reviews

96 %

of reviewers recommend Policy Expert

Company Reviews

Metrics

Info

4.7

Based on 20,133 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Policy Expert:

Insurance for people like you
We’re Policy Expert and we create insurance for people like you. Clear policies. Cover to suit your needs. Easier claims.

Award-winning home and car insurance
Okay, so it’s only insurance. But people love what we do. So much so, that our customers have voted us MoneyFacts Home Insurance Provider of the Year 2022 and Insurance Choice Awards Best Home Insurance Provider 2022. Thanks!

The kind of insurance you want
Whether it’s choosing the right policy of sorting out a claim, we’re on a mission to change insurance for the better. With Policy Expert, you get the kind of insurance you want.

Visit Website

Phone:

0330 0600 600

Email:

ask@policyexpert.co.uk

Location:

110 Bishopsgate,
London
City of London
EC2N 4AY

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Policy Expert 5 star review on 8th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Got a feeling 90% of these reviews are fake or been paid for by the company. Very pushy sales people. Could be £1 and I wouldn't take a policy out with them.”

Helpful Report

Posted 9 years ago

“I spoke with the claims department regarding the rear wall to my house. I had replacement double glazing installed and during this the builders found that the concrete lintel had cracked and the outside wall had dropped which was unsafe. I authorised the double glazing company to replace the wall and lintel to make it safe which they are in the process of doing. They have disposed of the concrete lintel which had to be cut up to move. 4 metres in length. I phoned claims to explain this naively thinking that they would be of help but it became quickly apparent that this would be down to wear and tear as on of the exclusions. Not very impressed by this attitude and very disappointed, but not surprised. Was told if there had been a fire, theft, flood etc then this would be covered but not what I phoned up about. Will not be renewing my policy with this company.”

Helpful Report

Posted 9 years ago

“Terrible customer service. Arranged home insurance two weeks before moving into my new home. Two days before moving I received details of policy via email and noticed an error and emailed them immediately to inform them of the error. 12 hours before the policy started I got a call to say insurance cancelled and an amended policy would cost and extra £55. As if moving isn't stressful enough I find myself with £12 to find a new policy - luckily I did & got a much better policy elsewhere for less than this company quoted. Check your paperwork carefully. Staff member was rude and unhelpful & basically told me pay the extra or go elsewhere. I would avoid at all costs.”

Helpful Report

Posted 10 years ago

Policy Expert is rated 4.7 based on 20,133 reviews