Policy Expert Reviews

Name: Policy Expert
Address: 110 Bishopsgate, London, City of London
Rating: 4.72

4.7 Rating 19,598 Reviews

96 %

of reviewers recommend Policy Expert

Company Reviews

Metrics

Info

4.7

Based on 19,598 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Policy Expert:

Insurance for people like you
We’re Policy Expert and we create insurance for people like you. Clear policies. Cover to suit your needs. Easier claims.

Award-winning home and car insurance
Okay, so it’s only insurance. But people love what we do. So much so, that our customers have voted us MoneyFacts Home Insurance Provider of the Year 2022 and Insurance Choice Awards Best Home Insurance Provider 2022. Thanks!

The kind of insurance you want
Whether it’s choosing the right policy of sorting out a claim, we’re on a mission to change insurance for the better. With Policy Expert, you get the kind of insurance you want.

Visit Website

Phone:

0330 0600 600

Email:

ask@policyexpert.co.uk

Location:

110 Bishopsgate,
London
City of London
EC2N 4AY

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought house insurance, buildings and contents, with Policy Expert. When I read the details I found they can only be contacted during what is effectively office hours. Their claim line tells you to phone back during their opening hours. I cancelled my policy immediately. What on earth are you supposed to do if (for eg) you have a fire or flood in your home on a Saturday afternoon? Their is no-one available to assist till Monday morning!!! The only good thing about this company is that did as I asked and refunded me the annual amount I'd just paid.”

Helpful Report

Posted 7 years ago

“Monies were taken out of my bank account some 4 days prior to renewal without my permission. I'd already found a cheaper alternative with improved benefits and lower excesses so emailed PolicyExpert in advance of renewal requesting that my bank account be re-credited. Seven days later and three days past renewal date and I'm still to have the decency of a response despite further chasers by email and telephone with copious time spent in a queue. I'm loathe to take out insurance with another carrier lest I never get a response or monies returned. Put simply, this is theft. Terrible company that appear to transact business on an automated basis with no service ethic.”

Helpful Report

Posted 7 years ago

“Tried to claim on the home emergency cover for a blocked sewer pipe,the home emergency company had no record of my policy,even though I gave the number,they said I can pay them up front and someone will call and fix it,if they can confirm my policy they will refund it,told them not to bother,I got some drain rods and did it myself.I canceled the policy next day and went with another company.policy expert is a cowboy outfit.”

Helpful Report

Posted 7 years ago

“Have had home insurance with policy expert for a number of years. A week ago we had terrible weather and our front room flooded. First problem was that I was unable to contact someone until Monday the flood happened on Saturday. I was asked if our home had ever flooded before. I told them that it had 9 years ago, we have owned it for 5. I explained that an elderly neighbour told me when I was in the garden trying to pump out the flood water. She then told me that because of this it has to go to their underwriters and they probably won't pay out. I told her that when we bought the house it didn't come up in the searches and the person who sold us it didn't disclose this information. Our home situation is very difficult as my husband has a terminal illness motor neurones disease and has respiratory failure and is reliant on a ventilator so living in a damp house is not good as well as the fact that he is completely paralysed so we have a lot of equipment so having a house with furniture stacked and a carpet that I had to cut in half and all the mess is not good. I explained our circumstances to them and they were not at all interested. I have made many phone calls and most of the people I have spoken to were rude unpleasant and obstructive. I asked to speak to a manager only to be told that they were all in meetings all day! At this stage we don't know if they are going to pay out and we have now been waiting 5 working days when we were promised a decision in 2 to 3 working days. I think the treatment we are receiving is disgusting and I intend to tell as many people as I can how terrible this company is. Cheapest is not always best!”

Helpful Report

Posted 7 years ago

“Very unhappy indeed with Policy Expert. Never claimed in my life, been with Policy Expert 2 years. Wettest and windiest winter in decades, I had some water ingress, possibly from the chimney. I rang up and they told me Sorry, we can't do a thing, we won't do a thing ! I said, Excuse me ??? No Sir, sounds like your house needs maintenance, not our problem....... They even said, Oh, you haven't had high winds in your area over 35mph for 12 months .That was utter tosh given the winter and storms all across the country. Then they said, If you can get a builder in ( at my own expense ) and he will state you've had winds over 58 mph, we may review our decision . No they won't because they will once again quote their lie, that we've not had winds over 35 mph, and I live up in the hills. We've had several gales this year 60/70mph. Don't waste your money with this company. They absolutely don't want to know. Kevin Savage Avvrington, Lancs.”

Helpful Report

Posted 8 years ago

“Very unhelpful Spent nearly 2 hours on hold Not happy one bit.”

Helpful Report

(Home Insurance) - Posted 8 years ago

“They've messed up someone's email address and sent all his personal details to me instead. (No connection other than similar surname.) They were told weeks ago about their foul-up and they haven't corrected it, I'm still getting all the follow-up insurance details intended for him. If you want your full personal data and insurance details sent to other unrelated people at random, I recommend you take out home insurance through Policy Expert.”

Helpful Report

Posted 8 years ago

“How I can give you opinion about your service just bifore not done anything for me yet. I'll give options and feedback in the end of end polisy. OK”

Helpful Report

(Home Insurance) - Posted 8 years ago

“Got a feeling 90% of these reviews are fake or been paid for by the company. Very pushy sales people. Could be £1 and I wouldn't take a policy out with them.”

Helpful Report

Posted 8 years ago

“I spoke with the claims department regarding the rear wall to my house. I had replacement double glazing installed and during this the builders found that the concrete lintel had cracked and the outside wall had dropped which was unsafe. I authorised the double glazing company to replace the wall and lintel to make it safe which they are in the process of doing. They have disposed of the concrete lintel which had to be cut up to move. 4 metres in length. I phoned claims to explain this naively thinking that they would be of help but it became quickly apparent that this would be down to wear and tear as on of the exclusions. Not very impressed by this attitude and very disappointed, but not surprised. Was told if there had been a fire, theft, flood etc then this would be covered but not what I phoned up about. Will not be renewing my policy with this company.”

Helpful Report

Posted 8 years ago

“Terrible customer service. Arranged home insurance two weeks before moving into my new home. Two days before moving I received details of policy via email and noticed an error and emailed them immediately to inform them of the error. 12 hours before the policy started I got a call to say insurance cancelled and an amended policy would cost and extra £55. As if moving isn't stressful enough I find myself with £12 to find a new policy - luckily I did & got a much better policy elsewhere for less than this company quoted. Check your paperwork carefully. Staff member was rude and unhelpful & basically told me pay the extra or go elsewhere. I would avoid at all costs.”

Helpful Report

Posted 9 years ago

Policy Expert is rated 4.7 based on 19,598 reviews