Policy Expert Reviews

Name: Policy Expert
Address: 110 Bishopsgate, London, City of London
Rating: 4.72

4.7 Rating 20,410 Reviews

96 %

of reviewers recommend Policy Expert

Company Reviews

Questions

Metrics

4.7

Based on 20,410 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0330 0600 600

Email:

ask@policyexpert.co.uk

Location:

110 Bishopsgate,
London
City of London
EC2N 4AY

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Policy Expert 5 star review on 8th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have used Policy Expert in the past and had no issues, so quite happy to go with again. Very competitive prices and cover.”

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Posted 5 years ago

“Home insurance policy for my mother found using comparison site offering by far the best product based on cost. Requested for documents to be sent to my mother as she has no internet connection. The customer service advisor was really helpful and supportive - thank you.”

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Posted 5 years ago

“Very easy to use and friendly staff. One of the best prices I got - highly recommened.”

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Posted 5 years ago

“Everything went well, easy questions to answer.. have been with Policy experts for a few years and will probably stay with them”

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Posted 5 years ago

“Everything went well, easy questions to answer.. have been with Policy experts for a few years and will probably stay with them”

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Posted 5 years ago

“Easy and simple to use”

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Posted 5 years ago

“VERY SIMPLE SEEMS GOOD VALUE FOR MONEY”

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Posted 5 years ago

“Very helpful”

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Posted 5 years ago

“Simple easy to understand language. No tricky awkward questions.”

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Posted 5 years ago

“Having had home insurance with another company, I decided to look around as it was up for renewal, found your company on line, so easy just filled the form and bam I'm insured cheaper aswell 🙂🙂”

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Posted 5 years ago

“Very easy website to use”

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Posted 5 years ago

“Moved to Policy Expert via a comparison site. Equaled current policy cover with just lower rebuild cover within market rebuild value.”

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Posted 5 years ago

“Fast knowledge and efficient telephone consultants.”

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Posted 5 years ago

“I know cowboy insurance comapnies are not new, but "if it's your gutter causing the leak, and the surveyor says that, we won't pay out, but we will log this as a claim to put your premium up." Never claimed under home insurance in 20 years. Every stereotype confirmed.”

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Posted 5 years ago

Good Evening Mr Lock Thank you for taking the time to leave us a review. We have spoken with Trinity claims who have reviewed the call you had with the agent this morning. In the conversation, you had advised that you did not want to make a claim for the internal damage the leak had caused and wanted to claim for the replacement of the guttering. You were provided with the cover levels under your policy and the agent had gone on to explain that you may not be covered for what you had described during the call, however, they were willing to send out a surveyor to determine the cause of the damage. You had confirmed that you did not want to proceed with the claim. There was no mention of your claim being declined in the call. Furthermore, we do have a duty of care to inform all our customers of any implications that may occur when making a claim which is why we would inform you that your premium will increase at renewal before you make a claim. If you wish to discuss things further or if there is anything else I can help you with, please contact me directly. I am available via phone or you can email me at ask@policyexpert.co.uk. Thanks, Nisha

Posted 5 years ago

“So far arranging the insurance was very easy. Documents are sent quickly.”

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Posted 5 years ago

“Easy and simple to use”

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Posted 5 years ago

“Very easy to access and sign up to . All aspects of the policy were made clear , excellent value and choice of cover”

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Posted 5 years ago

“Really painless transaction that saved me money, so whats not to like!!!”

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Posted 5 years ago

“Easy and simple transaction, clear instruction and lovely interface!”

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Posted 5 years ago

“Clear and straightforward”

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Posted 5 years ago

Policy Expert is rated 4.7 based on 20,410 reviews