Policy Expert Reviews

Name: Policy Expert
Address: 110 Bishopsgate, London, City of London
Rating: 4.72

4.7 Rating 20,378 Reviews

96 %

of reviewers recommend Policy Expert

Company Reviews

Metrics

Info

4.7

Based on 20,378 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Policy Expert:

Insurance for people like you
We’re Policy Expert and we create insurance for people like you. Clear policies. Cover to suit your needs. Easier claims.

Award-winning home and car insurance
Okay, so it’s only insurance. But people love what we do. So much so, that our customers have voted us MoneyFacts Home Insurance Provider of the Year 2022 and Insurance Choice Awards Best Home Insurance Provider 2022. Thanks!

The kind of insurance you want
Whether it’s choosing the right policy of sorting out a claim, we’re on a mission to change insurance for the better. With Policy Expert, you get the kind of insurance you want.

Visit Website

Phone:

0330 0600 600

Email:

ask@policyexpert.co.uk

Location:

110 Bishopsgate,
London
City of London
EC2N 4AY

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Policy Expert 5 star review on 8th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ok I suppose they are doing their job so ok really”

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Posted 8 years ago

“Good competitive pricing,helpful staff when selling policy,but still waiting for Amazon vouchers from previous years...”

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Posted 8 years ago

Good evening, Thank you for your review. I am glad to hear that you had found our quotes competitive and that you found our staff helpful when purchasing the policy. In regards to your Amazon Vouchers, I am keen to look into this or you, please email me at ask@policyexpert.co.uk and put FAO Nisha and I will look into this for you. Thanks Nisha

Posted 8 years ago

“value for money”

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Posted 8 years ago

“Price of Home & Contents cover reduced by £30 on my query,can you explain?”

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Posted 8 years ago

Good afternoon, Thank you for your review. I am keen to look into what's gone on here. Please email ask@policyexpert.co.uk with your details and raise this as FAO Nisha in order for me to look into this. If there is anything else we can help you with, please call our customer services team on 03300600632. Thanks Nisha

Posted 8 years ago

“all good no problems”

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Posted 8 years ago

“no problems”

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Posted 8 years ago

“I haven't spoken to anyone - I have arranged my insurance via compare the market.”

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Posted 8 years ago

“quick to retake money from account”

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Posted 8 years ago

“Made renewal easy.”

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Posted 8 years ago

“Good price with a lot of cover included. Beat my renewal quote with previous Insurance”

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Posted 8 years ago

“I can't really say at this point as I only just switched to this company but so far so good”

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Posted 8 years ago

“Uncomplicated renewal . Good service thank you”

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Posted 8 years ago

“Cheap price”

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Posted 8 years ago

“Easy renewal although on worse terms.”

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Posted 8 years ago

Good morning Michael, Thanks for your review. I am glad to hear you found renewing with us easy, however, we would always welcome your feedback. I have sent you over an email to request some further information from you in order for us to improve the service we provide. We want to ensure you are happy with the policy you have purchased so if you have any queries or wish to discuss this further please get back to me and I will be more than happy to help. Thanks, Vicky

Posted 8 years ago

“Eventually gave me a discount”

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Posted 8 years ago

“They made a better offer than the comparison website. Always worth checking!”

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Posted 8 years ago

“Salesperson made me a better offer than comparison website. He did speak too quickly at times which made him hard to understand. I had to ask him to slow down a number of times.”

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Posted 8 years ago

Good Morning Alan, Thanks for your review, we appreciate all feedback from our customers in order to constantly improve the service we provide. We will be looking into this and offering further training where required. I am glad to hear we were able to provide you with an offer you were happy with but if there is anything you wish to discuss further at all please don't hesitate to contact our customer services team and we will be more than happy to help. Thanks, Vicky

Posted 8 years ago

“Good price offered”

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Posted 8 years ago

“I've only just bought this policy (hence the score of 3 out of 5), so I can't say much they. However it was easy to buy, I went through compare the market, documents arrived in my email account quickly,”

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Posted 8 years ago

“Reviewed my proposal and amended to mach another cheaper proposal who offered better cover”

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Posted 8 years ago

Policy Expert is rated 4.7 based on 20,378 reviews