Policy Expert Reviews

Name: Policy Expert
Address: 110 Bishopsgate, London, City of London
Rating: 4.72

4.7 Rating 20,410 Reviews

96 %

of reviewers recommend Policy Expert

Company Reviews

Questions

Metrics

4.7

Based on 20,410 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0330 0600 600

Email:

ask@policyexpert.co.uk

Location:

110 Bishopsgate,
London
City of London
EC2N 4AY

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Policy Expert 5 star review on 8th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service. Kept up to date. Very easy to complete. I would recommend to my family and friends.”

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Posted 5 years ago

“Went on a comparison site as wasnt happy with the quote from my existing provider. This price is more than I had & a lot less money!”

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Posted 5 years ago

“Simple to buy great value for money”

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Posted 5 years ago

“Simple and straightforward website great price 👍”

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Posted 5 years ago

“No problem setting up great cover”

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Posted 5 years ago

“Very easy to deal with and very great value - glad to recommend”

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Posted 5 years ago

“Quick and easy, no fuss and competitive rates.”

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Posted 5 years ago

“The adviser that dealt with us was very help and pleasant the customer service was fantastic nothing was to much trouble and would highly recommend yourselves to my friends.”

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Posted 5 years ago

“policy expert have a refer a friend offer of £25, i was sent a link ref this which clearly states i qualify,but having taken the policy out i am told i dont qualify,so i have cancelled the policy ,not good this,robbie.”

Helpful Report

Posted 5 years ago

Good Morning, Thank you for taking the time to leave us a review. In order to be eligible for the refer a friend voucher, there are terms and conditions that need to be met, however I am sorry to hear that you have cancelled your policy as a result of not being eligible. I would like the opportunity to investigate things further for you so we can clarify the reason for this. Unfortunately, I am unable to locate your account with the details you have provided on this review. If you could please contact me directly, I am available via phone or you can email me at ask@policyexpert.co.uk and mark for my attention. Thanks, Nisha

Posted 5 years ago

“Did what it said it would do”

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Posted 5 years ago

“Call handler Kev was engaging and efficient! Great service and amazingly low prices in comparison! Will totally recommend to friends and family.”

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Posted 5 years ago

“Very competitive and provided cover I require. Remains how Policy Expert reacts to any claims should that be necessary. However, taking out policy with PE and documentation provided meets all expectations.”

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Posted 5 years ago

“Easy to understand and simple to complete. Also very competitive on a like for like basis with other providers.”

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Posted 5 years ago

“Did what it said it would do”

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Posted 5 years ago

“Very good price and easy to complete the form.”

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Posted 5 years ago

“Simple, easy straight forward transaction. Have used before with no issue. :)”

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Posted 5 years ago

“Home insurance renewal came and went in a flash,thanks to Policy Expect. Saved £40 by not auto renewing with my previous insurer. Process took a few minutes and was well worth it!”

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Posted 5 years ago

“Easy to access and good value for money. Cannot comment upon service as have just signed up”

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Posted 5 years ago

Good Afternoon, Thank you for taking the time to leave us a review. I'm pleased to hear that you are happy with the premium. I appreciate that you may not feel in a position to review our services, however. we do welcome all feedback ranging from the process of setting up/renewing a policy via our channels to the quality of our online services and communications. As we are always looking to improve on the service we provide, if you do have any feedback about your experience, or if there is anything else I can assist you with, please contact me directly. I am available via phone or you can email ask@policyexpert.co.uk and mark for my attention. Thanks, Nisha

Posted 5 years ago

“Easy, quick and very good value in comparison to other companies for home insurance!”

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Posted 5 years ago

“Quick and easy to get a quote. Very competitive pricing.”

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Posted 5 years ago

Policy Expert is rated 4.7 based on 20,410 reviews