Policy Expert Reviews

Name: Policy Expert
Address: 110 Bishopsgate, London, City of London
Rating: 4.72

4.7 Rating 20,409 Reviews

96 %

of reviewers recommend Policy Expert

Company Reviews

Questions

Metrics

4.7

Based on 20,409 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0330 0600 600

Email:

ask@policyexpert.co.uk

Location:

110 Bishopsgate,
London
City of London
EC2N 4AY

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Policy Expert 5 star review on 8th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to apply. Been with them before and always very helpful and nice to talk to.”

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Posted 2 years ago

“very easy to set up and obtain a home insurance”

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Posted 2 years ago

“Easy policy to create, cheap & quick and covers everything required to my needs”

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Posted 2 years ago

“Helpfu and quick”

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Posted 2 years ago

“Helpfu and quick”

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Posted 2 years ago

“Easy website to deal with”

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Posted 2 years ago

“Easy to use website and easy to understand policy wording, highly recommended!”

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Posted 2 years ago

“Seems to be a good deal, I'll have to wait until something goes wrong to see just how good it is!”

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Posted 2 years ago

Hello We appreciate you taking the time to leave us a review. Thank you for choosing us as your insurer and welcome on board! We appreciate all feedback from our customers as we strive to achieve a top-tier experience throughout every step of our customer's journey with us. This could relate to anything from the convenience of using our website while taking out a policy, how clear you find our policy documentation, to the suitability of the cover available. If your rating of 3 stars also reflects your experiences with things such as these, please do let us know - we would love to get some further feedback from you. We are available via: homereviews@policyexpert.co.uk or via any of the channels displayed under the 'contact us' section of our website. Thanks, Dawid

Posted 2 years ago

“Not too bad Policy was renewed at a wrong date Paid twice awaiting a refund for a full premium amount and a refund for the days which were suppose to be covered by previous policy. Don't know how long the refund would take.”

Helpful Report

Posted 2 years ago

Hello, Thanks for taking the time to leave us a review. Here at Policy Expert, we aim to make our renewal process as stress-free as possible for our customers. For this reason, we send out an invitation 30 days before the policy renews. The invite explains we automatically renew your policy 3-5 days before the renewal date using the original payment method. On this occasion, I understand you got in touch on the day that the payment had been taken for the renewal, to see if we could offer a more competitive premium. We looked to cancel the already renewed policy and set you up a new one at the reduced price discussed, however, this was completed for the incorrect date. We can only apologise for any inconvenience caused as a result of this. The refund for the policy is on its way to you and can take 3-5 working days to clear back into your account. Should you wish to discuss this with us any further, you can do so at homereviews@policyexpert.co.uk. Thanks, Jessica

Posted 2 years ago

“Policy had everything equal to previous company at @£100 cheaper😀 Very easy to set up and go through requirements”

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Posted 2 years ago

“Good value cover”

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Posted 2 years ago

“Very quick and fairly priced.”

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Posted 2 years ago

“It was all automatic, no personal contact so it was as good as whoever designed the software!”

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Posted 2 years ago

“A reasonable price and easy to do”

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Posted 2 years ago

“Brought and paid for policy. I rang up a day later to change start date of policy. Company very rude, refused to change date. Claimed they couldn’t insure house. Quick enough to take money, but when it comes to refund they are a joke, awful customer service.”

Helpful Report

Posted 2 years ago

Hello, Thank you for taking the time to leave us a review. Using the information you provided, we were able to locate your call and must refute, in the strongest terms, your accusation of rudeness. When you spoke to us, we advised that changing the start date would not be a problem. However, during the course of the call, you mentioned you had not yet exchanged contracts. At this point, the agent you were speaking to explained that Policy Expert's underwriting criteria only offer suitable policies for policyholders that have already exchanged contracts. She continued to explain that this is due to the fact that prior to the contracts being exchanged, there isn't a financial interest in the property - meaning if we set a policy up for you, it would technically be invalid. The manager you spoke to mentioned that this information is available on the Policy Expert website. The agent, and subsequent manager you were transferred to, also clearly explained that the refund timeframe of 3-5 business days is dictated by your bank despite us being able to request the refund straight away. We understand that this can be disappointing. Should you require any further assistance, please don't hesitate to get back in touch with us at homereviews@policyexpert.co.uk or via any of the channels displayed under the 'contact us' section of our website. Kind regards, Darran.

Posted 2 years ago

“Spot on service at s great price”

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Posted 2 years ago

“Easy to get a quote and compare the services being provided. Very competitive price and good range of options to ensure only paid for what we needed”

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Posted 2 years ago

“Competetive pricing and coverage, easy to apply, would highly recommend.”

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Posted 2 years ago

“Offers a full and comprehensive policy for a very fair and reasonable price.”

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Posted 2 years ago

“Great service”

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Posted 2 years ago

Policy Expert is rated 4.7 based on 20,409 reviews