Policy Expert Reviews

Name: Policy Expert
Address: 110 Bishopsgate, London, City of London
Rating: 4.72

4.7 Rating 20,405 Reviews

96 %

of reviewers recommend Policy Expert

Company Reviews

Questions

Metrics

4.7

Based on 20,405 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0330 0600 600

Email:

ask@policyexpert.co.uk

Location:

110 Bishopsgate,
London
City of London
EC2N 4AY

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Policy Expert 5 star review on 8th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Went onto moneysupermarket to compare policies. Not the cheapest of all the quotes but the one that gave me everything my previous insurer had at a saving of nearly £90”

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Posted 10 months ago

“easy to understand”

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Posted 10 months ago

“Policy Expert came up first on both comparison sites. Price was much less than my renewal price from my previous insurer.”

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Posted 10 months ago

“By far the easiest tick box policy choice I’ve come across so far. It helps that it is also £168 cheaper than my usual insurer, not to be sniffed at if you are a pensioner.”

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Posted 10 months ago

“Good service and straight forward, good communication”

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Posted 10 months ago

“Comprehensive cover at affordable prices.”

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Posted 10 months ago

“So easy to follow the onsite form for the insurance - everything explained”

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Posted 10 months ago

“Chose you from a comparison website. Looked very competitive price for the cover provided. Just hope I never have to claim🙏😀”

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Posted 10 months ago

“Very easy to use website, good cover offered at a reasonable price”

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Posted 10 months ago

“easly to use/polic/good/price okay/salesman exel/”

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Posted 10 months ago

“Easy and quick to purchase with reasonable price.”

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Posted 10 months ago

“shower started to leak into downstairs ceiling. short circuited the lights and damaged the ceiling. Turned off water to shower and isolated the electric circuit. I have the home emergency cover so thought it would be simple!! So wrong- its not covered; I need to pay for a Trace and Seek first! Then I have to go to Policy expert to claim as the home emergency cover is a third party- Sedgewick. As they say you don't know how good an insurance company is till you have to use them. Worryingly i have also taken out car insurance with them and had just recommend them to friends and family!”

Helpful Report

Posted 10 months ago

Hello, Thanks for taking the time to leave us your review. Our Home Emergency policies typically cover leaks that are accessible. If the source of the leak can’t be traced, we recommend reaching out to your home insurance provider to make a claim. If you'd like to discuss this further or need help with anything else, feel free to email us at homereviews@policyexpert.co.uk. Thanks, Nisha

Posted 9 months ago

“I had home and contents insurance with Policy Expert for many years, never making a claim. My premium then went up quite a lot, so I went elsewhere for a couple of years. I did a comparison for home insurance before renewal this year and am pleased to say that the quote and cover was competitive, so I've therefore switched back to Policy Expert.”

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Posted 10 months ago

“Quick,easy and hassle free”

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Posted 10 months ago

“It was quick and easy to get a quote with Policy Expert and they beat their competitors on a price comparison website for home and contents insurance. When I was directed to the website, we also opted for the upgraded Silver package as it was clear to see the benefits for us.”

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Posted 10 months ago

“Easy efficient and responsible costs”

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Posted 10 months ago

“Only just taken out the home insurance policy but going by price and ease of completing application, I am impressed so far.”

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Posted 10 months ago

“Quick and easy website to use . Able to opt in or out of different cover as you want and different levels of cover. Good value for money , although I’ve not had to make a claim the reviews are good.”

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Posted 10 months ago

“Precise information delivered accurately and checked understanding.”

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Posted 10 months ago

“Really easy to apply for home insurance as the website was easy to use, didn’t take very long at all. Competitive price and very happy with the cover.”

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Posted 10 months ago

Policy Expert is rated 4.7 based on 20,405 reviews