Policy Expert Reviews

Name: Policy Expert
Address: 110 Bishopsgate, London, City of London
Rating: 4.72

4.7 Rating 20,405 Reviews

96 %

of reviewers recommend Policy Expert

Company Reviews

Questions

Metrics

4.7

Based on 20,405 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0330 0600 600

Email:

ask@policyexpert.co.uk

Location:

110 Bishopsgate,
London
City of London
EC2N 4AY

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Policy Expert 5 star review on 8th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Straight forward, therefore quick and easy to sort out online. 👍”

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Posted 10 months ago

“Simple to get a quote which was really competitive and which took effect immediately. Highly recommend this Company”

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Posted 10 months ago

“The process of getting my insurance was very easy. The form filling was clear and concise. All in all a pleasing experience.”

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Posted 10 months ago

“We have silver star home insurance including boiler and plumbing cover. We had a leak flooding the bathroom, so I made a claim. Because the leaking pipe wasn't visible because it was boxed in,I was told that accessibility was also an issue and therefore I would have to go through the home insurance division. The division said that the excess would be £650.00 to fix the leak! We're in our 80s and this caused us a great deal of stress. How can you impose such a ridiculously high excess? In comparison my £10,000 car has an acceptable £300 excess. Although I cancelled the claim, you sent me an email to say the claim was going ahead. Unbelievable.”

Helpful Report

Posted 10 months ago

Hello Tony, Thanks for taking the time to leave us your review. After speaking with Trinity Claims, we understand that there wasn’t any damage to the building and that your main concern was just getting the leak repaired. Please note, the excess for Escape of Water claims is higher than your standard excess because of the type of claim it is. It seems Trinity didn’t send an email to confirm the claim was logged—this might have come from the Home Emergency department instead. I’m really sorry for any confusion or inconvenience this has caused. If there's anything else we can help you with, please get in touch at homereviews@policyexpert.co.uk. Thanks, Nisha

Posted 10 months ago

“Best Value quote for 2024/25. Website very easy to navigate. The whole process was a pleasure.”

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Posted 10 months ago

“Used from a comparison site, didn't go through straight away. I can't say much as I've only just taken out a policy yesterday, so far ok & reasonable price”

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Posted 11 months ago

“Really easy to sort the policy. Documents with us quickly.”

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Posted 11 months ago

“Clear and straightforward process. Easy to understand the instructions and price extremely competitive.”

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Posted 11 months ago

“Policy expert is top of the list for easy access and proven insurance companies. Highly recommend.”

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Posted 11 months ago

“Really competitive price and great customer service.”

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Posted 11 months ago

“Very straight forward to do and a very reasonable price too.”

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Posted 11 months ago

“Quick and easy to get my house and contents insurance sorted. Would recommend”

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Posted 11 months ago

“Great cover at an excellent price, highly recommended by my brother.”

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Posted 11 months ago

“Great cover at an excellent price, highly recommended by my brother.”

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Posted 11 months ago

“Easy to deal with and great price”

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Posted 11 months ago

“I am very disappointed in Policy Experts handling of our case. They've caused quite substantial undue stress, underpaid on my claim as far as I'd argue, despite having reasonable and substantial evidence of what the values are, and this is for a no fault incident. The initial call was fine, but when the claim began progressing it became increasingly more difficult, the demands became unreasonable, and I was treated as though I was some kind of aggressor, which felt incredibly unfair with the circumstances. My injury during the incident had clearly somewhat impaired my judgement, but when I asked for the courtesy car to remain for an additional 48 hours, they told me that I would be footing the bill, despite not being contactable on a Saturday for me to be advised what I should do. I asked to speak to someone more senior, as the initial call handler was being obstructive and the number of complaints I had was growing. She rather impolitely and unprofessionally told me where to go if I thought I was going to speak to someone senior. They're a budget insurance companies for people who provide a poor value for money service when you need them. I regret trying to make a saving by insuring with them.”

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Posted 11 months ago

Hi, We are sorry to hear about the issues you have had with you claim. If you can send us an email to motor@policyexpert.co.uk we can investigate this for you. Thanks, Joe

Posted 11 months ago

“I recently switched my insurance to Policy Expert, and the process couldn’t have been smoother. From start to finish, everything was simple and hassle-free. Their team was professional, efficient, and took care of all the details, making the transition seamless. I appreciated how clear and straightforward the communication was, leaving no room for confusion. If you’re looking for a stress-free switch, I highly recommend Policy Expert!”

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Posted 11 months ago

“Different insurance choices depending on need. Lots of information given and matched to searched criteria.”

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Posted 11 months ago

“Very good price and easy to use website”

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Posted 11 months ago

“The agent was very thorough and helpful in completing the transaction and the service was excellent thank you”

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Posted 11 months ago

Policy Expert is rated 4.7 based on 20,405 reviews