Policy Expert Reviews

Name: Policy Expert
Address: 110 Bishopsgate, London, City of London
Rating: 4.72

4.7 Rating 20,405 Reviews

96 %

of reviewers recommend Policy Expert

Company Reviews

Questions

Metrics

4.7

Based on 20,405 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0330 0600 600

Email:

ask@policyexpert.co.uk

Location:

110 Bishopsgate,
London
City of London
EC2N 4AY

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Policy Expert 5 star review on 8th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Top job easy to use very good price plus value for the money”

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Posted 11 months ago

“So easy to sort out and good price plus value for money”

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Posted 11 months ago

“Absolute sharks. They took my money and insured my car AFTER I disclosed the modifications on the car I have just bought. THEN THEY CANCELLED the insurance 2 and a half weeks later because they say it has too many modifications. I did all the back ground checks before hand on the car, the car was completely clear and was bought from a reputable dealer. 2 and a half weeks later ie today. They ring me up and tell me that THEY are cancelling the insurance because the car has too many modifications. Even though they accepted it at the outset online when I paid for it. They are now charging me £79 from the initial deposit and first months premium that came out yesterday for cancelling the policy. They said it does not matter that they are cancelling, I still have to pay the cancellation fee. I mean, what can you say, I am just gobsmacked. They just gave the usual, its in the terms and conditions, I asked the girl how many times do you read the TnCs to which she replied I don't, but I would accept them if they were in there. Also as if that isn't bad enough. Any new insurance, I now have to select yes I have had insurance declined or cancelled in the last 3 years (through no fault of my own which puts the cost up). I have just been on the insurer admirals website and their site said to ring them when I input the modifications, as it would not let me carry on. That is what Policy Experts website should have done, stopped me and forced me to ring them and question me about the car. Admiral were happy with the Modifications when I spoke to them, as I disclosed exactly what Policy Expert had done. Not take the money, insure me for 2 and a half weeks, cancel it and charge me £79. #PolicyExpert @policyExpert”

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Posted 11 months ago

“Easy to use. Concise”

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Posted 11 months ago

“Policy Expert were very competitive in terms of pricing, so much so that I upgraded to the gold cover for only £30 more after contacting them to confirm the garden office was covered in the quote.”

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Posted 11 months ago

“Very easy to gain quite on website. Best quotations by far.”

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Posted 11 months ago

“excellent service from phone help line when technical problems with password and payment system failed thanks”

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Posted 11 months ago

“Great price and easy to set up”

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Posted 11 months ago

“Proceeding online was very straightforward (for a non techi like me) and prices were very competitive. Description of what coverage I’m getting was clear and concise as well.”

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Posted 11 months ago

“Very easy to use the app.”

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Posted 11 months ago

“Easy to navigate the site and great price. I saved half of the cost I was quoted by my previous supplier.”

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Posted 11 months ago

“Easy process with fair results and prices,”

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Posted 11 months ago

“Very easy to understand”

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Posted 11 months ago

“Easy process with fair results and prices,”

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Posted 11 months ago

“Website easy to follow”

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Posted 11 months ago

“It was a very easy process to buy the policy and it compared very favourably with my existing one both in terms of price and cover.”

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Posted 11 months ago

“Very easy to navigate the web site Easy to add all my information and very quick and efficient”

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Posted 11 months ago

“Great priced premium with a range of useful features. I use Policy Expert for my car and home insurance and would heartily recommend to others.”

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Posted 11 months ago

“It was a very easy process to buy the policy and it compared very favourably with my existing one both in terms of price and cover.”

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Posted 11 months ago

“Very friendly and helpful”

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Posted 11 months ago

Policy Expert is rated 4.7 based on 20,405 reviews