Policy Expert Reviews

Name: Policy Expert
Address: 110 Bishopsgate, London, City of London
Rating: 4.72

4.7 Rating 20,405 Reviews

96 %

of reviewers recommend Policy Expert

Company Reviews

Questions

Metrics

4.7

Based on 20,405 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0330 0600 600

Email:

ask@policyexpert.co.uk

Location:

110 Bishopsgate,
London
City of London
EC2N 4AY

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Policy Expert 5 star review on 8th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Clear quote, attentive details and plenty of options to make your personalised insurance policy”

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Posted 4 months ago

“Quick and Easy, just as it should be.”

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Posted 4 months ago

“Very easy to complete the forms. I got the best price. The whole experience was comfortable”

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Posted 4 months ago

“Can only review the setting up of the policy as only did it today. Easy process and good price compared to other insurers.”

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Posted 4 months ago

“Easy information to digest and made it simple for me to choose the cover”

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Posted 4 months ago

“Very good - easy to purchase and very quick process”

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Posted 4 months ago

“Easy to use and very well explained”

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Posted 4 months ago

“Appreciated help given by friendly staff member on telephone Thank you”

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Posted 4 months ago

“The site was clear and easy to understand and offered every asset I needed. A very good price”

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Posted 4 months ago

“The whole process was transparent and straightforward”

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Posted 4 months ago

“Reasonable price for my home insurance and contents, however I found the website very frustrating it kept saying sorry there was a technical problem hence only 4 stars.”

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Posted 4 months ago

“Excellent service, clear, quick and user friendly”

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Posted 4 months ago

“We've just purchased a policy from Policy Expert, which was a really straightforward process and appears to be good value for money. (We can't comment on making a claim etc as we haven't had to do so yet)”

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Posted 4 months ago

“Great price, easy to navigate”

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Posted 4 months ago

“As an existing customer I find them easy to deal with and excellent value for money.”

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Posted 4 months ago

“Easy to use on line. Much cheaper for same cover”

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Posted 4 months ago

“Oh so easy to do”

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Posted 4 months ago

“No complaints, easy to sign up.”

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Posted 4 months ago

“Purchased home insurance. Very competetive price, excellent communications and user friendly web site.”

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Posted 4 months ago

“I tried to take out a new policy for my elderly parents 85+. At the point of payment the card was not accepted as they do not; a. Have a smart phone. b. Do not do any form of online banking. The transaction was refused 3 times. On calling the help desk they got me to reset pw and re try, again the payment refused for the same reason. I was then offered if I paid an additional £12.50 on top of the policy then the operator could complete the transaction. OAPs on benefits can't afford this. Disgusting practice. Ageism at its best. How many pensioners above 80 are in the same position and most probably are not insured because of this practice, not being able to use computers in any shape or form. This needs reviewing.”

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Posted 4 months ago

Hello Thanks for taking the time to leave us a review. We’ve listened back to your call with our agent and understand you mentioned having poor internet coverage at the time. The agent did their best to talk you through the available options, and we’re glad to see you were able to complete the purchase using a different card. Just so you know, we’re happy to waive the £12.50 fee for customers who aren’t able to buy their policy online, or in cases of vulnerability. That said, we really appreciate your feedback and will make sure it’s passed on to the right team for review. If you’d like to chat more about this or need any help, feel free to reach out at homereviews@policyexpert.co.uk. Thanks again, Nisha

Posted 4 months ago

Policy Expert is rated 4.7 based on 20,405 reviews