Policy Expert Reviews

Name: Policy Expert
Address: 110 Bishopsgate, London, City of London
Rating: 4.72

4.7 Rating 20,408 Reviews

96 %

of reviewers recommend Policy Expert

Company Reviews

Questions

Metrics

4.7

Based on 20,408 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0330 0600 600

Email:

ask@policyexpert.co.uk

Location:

110 Bishopsgate,
London
City of London
EC2N 4AY

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Policy Expert 5 star review on 8th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No complaints, easy to sign up.”

Helpful Report

Posted 6 months ago

“Purchased home insurance. Very competetive price, excellent communications and user friendly web site.”

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Posted 6 months ago

“I tried to take out a new policy for my elderly parents 85+. At the point of payment the card was not accepted as they do not; a. Have a smart phone. b. Do not do any form of online banking. The transaction was refused 3 times. On calling the help desk they got me to reset pw and re try, again the payment refused for the same reason. I was then offered if I paid an additional £12.50 on top of the policy then the operator could complete the transaction. OAPs on benefits can't afford this. Disgusting practice. Ageism at its best. How many pensioners above 80 are in the same position and most probably are not insured because of this practice, not being able to use computers in any shape or form. This needs reviewing.”

Helpful Report

Posted 6 months ago

Hello Thanks for taking the time to leave us a review. We’ve listened back to your call with our agent and understand you mentioned having poor internet coverage at the time. The agent did their best to talk you through the available options, and we’re glad to see you were able to complete the purchase using a different card. Just so you know, we’re happy to waive the £12.50 fee for customers who aren’t able to buy their policy online, or in cases of vulnerability. That said, we really appreciate your feedback and will make sure it’s passed on to the right team for review. If you’d like to chat more about this or need any help, feel free to reach out at homereviews@policyexpert.co.uk. Thanks again, Nisha

Posted 6 months ago

“I was looking to renew my home insurance and found policy expert to be competitive when including add ons. Hope that the renewal is equally as good next year!”

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Posted 6 months ago

“Me and my husband have brought our first house and needed to purchase buildings insurance. We decided to purchase building and contents insurance in one, we found policy expert offer a lot more coverage for a variation of potential issues and great value for money”

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Posted 6 months ago

“Good easy and price was good”

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Posted 7 months ago

“I have been with Tesco for 2 years after 5 years with Policy Expert. I changed back this year because policy Expert are competitive and also provide a better tailored service”

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Posted 7 months ago

“This insurance looked the best value for money.”

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Posted 7 months ago

“Very easy to navigate, Plain English, that's the order of the day, What do you say ?”

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Posted 7 months ago

“Very competative cover”

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Posted 7 months ago

“Good value and easy to sign up and pay”

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Posted 7 months ago

“Got the Home Insurance with the Polocy Expert it was easy, accessible and clear. Easy claim procedure explained during the process. I recommend the company”

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Posted 7 months ago

“Excellent value for money and a first class cover.”

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Posted 7 months ago

“Ellise was really helpful, explained all about the policy and when the cover would start and finish for my washing machine, as the monthly payments were much lower than my previous provider, I have taken out a cover for my washing machine and tumble drier a saving of £16,50 per month”

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Posted 7 months ago

“Competitive price - saved £100!! Very easy to organise on line”

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Posted 7 months ago

“Changing to Policy Expert was a very easy process and the coverage was very good, for an excellent price.”

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Posted 7 months ago

“Very easy to buy,all done on my phone and a lot cheaper than my original provider”

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Posted 7 months ago

“Nice and easily guided through the process”

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Posted 7 months ago

“Straightforward policy, no hassle and great cover”

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Posted 7 months ago

“After looking at a lot of other insurance companies websitesI found that Policy Expert was easier to navigate and was very competitive with their price which at seventy eight years of age was a win win situation.”

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Posted 7 months ago

Policy Expert is rated 4.7 based on 20,408 reviews