Prudential Reviews

Name: Prudential
Rating: 1.26

1.3 Rating 316 Reviews

6 %

of reviewers recommend Prudential

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1.3

Based on 316 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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Prudential 1 star review on 28th June 2025

Stumbled Upon ‎(+ 1 3 2 6 2 09 03 2 5) When I Thought My Scammed Crypto Was Gone For Good.

Prudential 1 star review on 11th June 2025

Mary

Prudential 1 star review on 4th May 2025

Supreme Assets Recovery AT G Mail .com

Prudential 2 star review on 4th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My son was injured and they denied his claim as if he injured himself on purpose. They have no problem taking your premium but aproblem paying a legit claim. Don't waste your money. they're a scam.”

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Posted 8 months ago

“I regret not being able to assign 0 stars because they don’t deserve 1 star I have had many dealing with insurance claims and various insurance matters with a number of different companies. I have never felt so crapped on. I have also never tried to liquidate a life insurance policy and found this process to be exhausting with Prudential My first phone call with them regarding this was July 30 and as of today October 22 I still have not received the proceeds. A gentleman in a local branch, DJM, seems able to help but I’ll believe it if I ever receive the check Totally disgusting”

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Posted 8 months ago

“Everything is so slow, terrible customer service. Even sending a edoc for signature they need two to three working days to prepare! So inefficient! And after that some more working days to process... Unbelievable how slow they are!!!”

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Posted 8 months ago

“I got involve trading with the company, my total asset was withheld for no reason, I couldn’t get my funds, I had to file a case report to lilo grace a well known recovery specialist who help in recovering back all scammed or withheld crypto from any scam companies provided you have the legal information regarding your trade, she was able to restore all my asset .get in touch with Email:: lilo__grace__75_( @ )_gmail_._com ) or whatsapp:+1-( 6-05 )-69-1--46-12”

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Posted 9 months ago

“It was a horrible situation, but I was recently duped by a prudential. Even though I made an effort to engage with the police and my lawyers to find a solution, I still felt frustrated and helpless. However, after I found A=I=X=A=L=T=D. COM, everything changed for the better. Their exceptional expertise and dedication made it possible for me to receive my money back. I am extremely grateful for their assistance in resolving this terrible circumstance. Their professionalism and commitment to their patients are very admirable. I wholeheartedly recommend them to anyone who has fallen prey to fraud and is searching for reliable assistance.”

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Posted 9 months ago

“I had the worst experience with a Pruco self IRA there fees to open and close are excessive $400 to onen an account and $200 to close as well as horrible customer service”

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Posted 9 months ago

“Wanted to cash out and told to send doc in using their portal which refuses to work. They refuse to answer In timely fashion . Don't return calls .”

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Posted 9 months ago

“Prudential Services deserves a zero rating due to their poor quality of service delivery and policies that primarily benefits Prudential. Prudential is the only one that receives any compensation and financial gain, the customers always lose at Prudential Services. DO NOT use any Prudential Services!!!”

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Posted 9 months ago

“DO NOT USE Same thing happened to me not sure why my review was deleted. This is a straight up scam site. I have gotten my capital back with the help of COVSECLTD.COM they can help you too”

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Posted 9 months ago

“I am the executor of a friend's will, I have had nothing but trouble trying to get the family their money from Prudential. As mentioned below, they send out the forms repeatedly but nothing gets done. I have been on hold for 1.5 hours trying to speak to someone in the death benefits department. Can a company get any worse, giving a grieving family a run around and endless hours of being on hold to speak to a representative is appalling. Think twice before you select them for a life insurance, they will not treat your family with any level of respect and your loved ones may never get the benefit of the financial security you planned and paid for. Look for a company that will treat your family with respect and expeditiously get them the money they need to move forward after your death.”

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Posted 9 months ago

“I recently found myself entangled in the clutches of this deceitful scam broker, but thanks to the relentless efforts of an exceptional financial recovery service, I managed to reclaim my hard-earned money. From the moment I realized I had fallen victim to a fraudulent scheme, despair and frustration consumed me. However, after discovering the remarkable team of L I N C O X R E C L A I M my hope was reignited. Their expertise and dedication were evident from our very first interaction. They guided me through every step of the process, providing invaluable advice and support along the way. Their professionalism and attention to detail were instrumental in securing a favorable outcome. They kept me informed about each development in my case promptly via phone calls and emails. Their transparency and commitment to keeping me updated greatly alleviated any anxiety or uncertainty I had.”

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Posted 9 months ago

“Your typical low level US insurance company. When I withdrew my 401k account because I left the US after five years working there, the made a mistake and reported a different number of the withholding amount than they printed on the 1042-S tax form. Meaning I went through huge trouble with the IRS and I could not get my refund over $32k!!! So I called Prudential tax services LLC 6 times, waiting on lines for hours and it is still not resolved! No idea if I will get my money ever again!”

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Posted 10 months ago

“I have a need to speak to a REAL person about a possible hacking of my account. there is no on-line chat option, no option to contact by email, just the phone number of the prudential help line. When i first called, the estimated wait time was 4 minutes. i have now been on hold for an hour and a half. this is important to me and i have concerns, but prudential i assume is trying to tire me out on hold so i'll give up. i'm tempted to just cash out my policy.”

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Posted 10 months ago

“Very poor customer service can't get through the first step very poor”

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Posted 10 months ago

“I decided to cancel a policy I had since 1987.i called my agent mary Sloan to cancel it. She never told me I could not get the dividends. If I canceled it before the do . Pretty lousy. After being with paying them for 37 year they got there money ever year”

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Posted 10 months ago

“Want to warn anyone of ever considering this company. They only want your money and they will do anything in their power to stall or never pay on claims. They have the worst reputation. My Mother died 3 months ago, and they still have not sent any check from her Life insurance. In fact, they just keep sending out claims forms (same ones) over and over. You call them and after holding for hours each time, they just send out more forms. Meanwhile they are making interest of of people who have died with no regard to the beneficiaries. They are in my eyes crooked and deceitful. I have reported them to the State AG and and am getting a lawyer.”

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Posted 10 months ago

“Prudential seems to do everything they can to keep from taking care of their customers. I had a major health issue and had to be out of work for several months. I worked closely with my doctors and had to submit paperwork multiple times. Prudential would wait until the day after a deadline and say there was an error and send it back or approve it well after the timeline they informed me. They cost my family to lose multiple paychecks while drowning in healthcare costs. I ended up having to pick between bills and food or healthcare expenses. Prudential prolonged my time unable to work. Prudential did nothing but add stress to an already stressful chapter of life. If you have any options at all, find a company other than Prudential to work with! If the medical issues don't make you feel hopeless, Prudential will for sure make you feel hopeless.”

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Posted 10 months ago

“Horrendous website, trying to withdraw money is utterly impossible, just keeps going round in circles. Prudential have the worst ever customer service, truly terrible. I'll now have to phone them which from previous experience is also terrible”

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Posted 10 months ago

“Came to look at reviews before I wrote one. If I was this company and saw how many 1 stars I got I would try to really figure out where the heck this company is going wrong smh Been trying to get my early annuity money early, it took almost 2 months. I would call and talk to a different person every time and they would say I’m not approved and I would literally have to spell it out to them to look hard there are notes in there saying I am, and they are like oh ya I see that now, should be any day. I had to call them about 10 times. No communication. Also I told them verbally direct deposit and I marked it on their paper and guess what, it’s being mailed. Do these people even know how to read? I feel like they hired anyone and never trained them”

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Posted 10 months ago

“Rang prudential,had my options packs,and tried to get my pension ,but instead got from one department to the next and still no joy of getting hands on my pension.they send you threw different hoops,all I want is my pension to start paying out.”

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Posted 10 months ago

Prudential is rated 1.3 based on 316 reviews