“I renewed with this company and I can say the service I have received this time wasn’t the greatest. I called serval times for them to change my address even when changing it online and being charged an admin fee for it. Unfortunately my car was written off by another driver and it took 3months to get this sorted. I understand they had to deal with the other insurance company which took full blame of the accident so I am not sure why it took so long to deal with it. I had to chase and make complaints to get a response from anyone from any team as emails were not being answered. In one of my complaint I got a phone call and was offered a compensation sum to help sort out my complaint. And guess what?! I am still waiting for the payment which has now been over a month. Trying to get someone to talk to me or answer me has been very difficult. I decided not to renew this time and I was quick enough to get documents and for them to wash their hands of me but I am really not happy with the service I received. Out of this whole experience I had one really helpful lady Gemma who actually seems like she cared. Sadly I wouldn’t recommend anyone to join”
“Will never go through them again if you want to make change like urgently, you can't do that online on your account and have to wait 24/48hrs. No assistance whatsoever”
“Hideous experience. Quote me unhappy more like it. Policy canceled as they hadn't received my NCD despite confirming a month prior they'd received it and it was accepted.
The online site doesn't work either.”
“Diabolical. Never updated my direct debit details via the online form on the website, so my direct debit keep failing, then they cancelled my insurance. Stay away from these amateurs”
“I have read many reviews on here , I would avoid this company , they cancelled my sons insurance 4k before it started started then wrote to us saying I had intentionally tried to defraud them because we had not filled in the online document correctly , trying to get hold of someone was almost impossible , they eventually returned my funds less a fee , they told me I have to disclose the policy as voided on all future policies with all future insurers .... that would cost me thousands of pounds , I have no idea what to do now , its disgraceful , I have legitimately held insurance policies for cars I own for 40 years and in that time made 1 small claim .”
“trying to get in touch a nightmare. cant get into my account would not accept my password even when redone on e mail. trying to cancel renewal of my home and contents insurance.”
“SCAM !! I have nothing good to say about qoute me happy car insurance. My car was parked on a road and my neighbours accidentally crashed into it, within that month they randomly cancelled my policy with no proper reasoning. Odd timing?”
“They are scammers!! I cancelled my policy within 3 days and they charged me a cancellation fee plus they also added a black box device on my policy without showing me clearly it was on my policy when i first took the policy out with them”
“Horrible company to deal with
Painful system which makes you do all the chasing while they sit and take your money
They gave me an agreed quote which went yo by £ 400
They declined to discuss
Not easy to contact
Only on line with sparse responses
Wasters”
“I received a letter in the post that my insurance policy would be cancelled in 7 days on 09/07/2024. Problem was that the letter only arrived on 09/07/2024 and then Quote me happy was closed and my insurance expires at 11.59pm that day. Also my policy was due to expire on the 14th anyway. So now I am a student that has no car insurance, no NCD after having a policy cancelled because I was completely unaware the black box was not bluetoothing to the app.”
“Tried to process my son’s insurance policy and at the end it said contact investigations unit. Tried for 3 days solid, hours being on hold to it keep cutting off saying try again later! Tried emailing… no response.
If it’s like this to try and get the policy I dread to think what it would be like if he had to make a claim!!
Forget it quote me happy I would rather pay the extra and go elsewhere! Absolute joke!!!”
“Absolutely useless company. Had to wait and still waiting over a month to get paid out for my car which valued 2k under what it should’ve been. Staff giving me wrong information on the phone after waiting over half an hour to speak to a human. If I could 0 stars I would.”
“If I could give them a zero I would. My insurance was due to run out on the 22nd so I went online and saved a cheap quote from quote me happy so then when the 22nd rolled around I could just buy it straight away. When the time came I tried to retrieve my quote from their website. It said it couldnt be found. So I thought, i’ll try to ring them. But then I find out they dont have a single phone number apart from a claims line?? So I then try to email them about it and they take a day to reply to just tell me to try again, even though i told them i’ve tried so many times. Anyway, after about 5 days of trying to email them but they dont read what im actually saying so that was a deadend. Id also like to add I sent an email to them, and another email to the complaints team. One of them told me my original quote had expired and one told me it hadn’t? After a while of being messed about by them i just thought, well its been 5 days now and I really need insurance so i tried to do a different quote from them and just buy that. When I tried it said something went wrong and I need to ring a number, when i tried to ring the number provided every single time it says try again later. I tried again later 10 times. When I also emailed them about this, once again after having to wait a day I was told there was no problem on their end and I need to try on a different device, so i did and still said the same thing. So after being messed about by them so much i decided id rather never drive my car again than give them a penny. Definitely avoid, even though they are cheap. I can guarantee you’ll be messed about, and if you have a complaint you wont ever be able to get help with it because first of all there isnt a single phone number you can get in contact with, and second of all the negligence of the people that work there. My advice would be dont go with them, they are absolutely awful and I feel lucky that in the end I managed to find an amazing insurance company that actually communicates with you and not had a single problem with them, they are even cheaper than what i was originally quoted with quote me happy. More like quote me angry.”
“It's all done through the website. One slight problem is that the website is awful. It's forever locking the account so I can't log in. Because it's all done through the website, you can't speak to anybody. All you can do is create a ticket which half the time doesn't get replied to.”
“I took out a policy for myself and another named driver on a single vehicle. The policy was set up correctly, accepted and paid in full. Within 7 days I received an email from the company claiming they were routinely checking details of their policy holders (despite the policy only being 7 days old) and asked for vehicle documents, driving licence along with a long list of questions about the policy, all of which they had been provided with at the time of the policy being taken out.
I answered all their questions and as I received my licence prior to photo card licences being introduced I do not have one to provide so asked if there was an alternative I could provide. Within a couple of days I received a reply saying they were cancelling my policy because they decided I was fronting for the named driver. They didn't provide evidence of this, no prior record of fronting from either myself or the named driver. All policy details were truthful and accurate.
The real reason there was a named driver on the policy is because my husband has Parkinson's and is permanently in a wheelchair. Due to his condition he has many regular hospital appointments that are vital to maintaining and monitoring his health but as a woman in my 60s that still works over 40 hours a week I'm not always able to make myself available to get my husband to his appointments, hence the need for a named driver (my son) who makes himself available whenever I'm not. The reason he has to be insured on the same vehicle is because my husbands wheelchair is very difficult to manoeuvre and fit in most vehicles. For example we have a second vehicle that I'm no longer able to get my husband in and out of and certainly can't lift his wheelchair into the boot without seriously injuring myself in the process. Even my son struggles due to the weight and awkwardness of the wheelchair.
After receiving this email stating they were cancelling my policy I immediately replied to request how to go through an appeals process as I did not accept their false accusation that myself and my son were committing what is a criminal offence. I also requested a full refund in lieu of reinstatement of the policy as this whole situation is an error on their part not mine. I sent that email 8 days ago now and still haven't heard back from them when they state that they will reply to all emails within 48 hours at the latest. I still haven't received a refund and I've subsequently had to cancel hospital appointments for my husband because I'm unable to get him there.
I've never felt so let down by a company in my life and it makes it all the worse as there's been no wrong doing on my part. As anyone in a similar situation to myself will understand, day to day life can be extremely stressful caring for your partner 24/7 whilst also working 40+ hours a week (I work from home). This whole situation has pushed me to my breaking point. This company should be ashamed of themself and I hope that at the very least, leaving this review will help others avoid finding themselves in a similar situation.”
“I have made a claim for an earing that my wife lost recently , they are covered under the policy and this has been confirmed by "Quoptemehappy" , to process the claim I need to send to them the one earing that was not lost and they will send a new pair of earings , I can then buy back the one earing??? I already own the one earing why would i need to return this only then to have to pay to get back something that I already own, if my wife had lost both earings they have said they would have replaced the pair, so whats the differance? Customer service was very poor (American lady) simply kept quoting and reading the policy to me. So what they actually want is for me to pay the excess £150 , they get a diamond and pearl earing , which they then recycle to recover their costs. Having already bought the replacement earings as they were a special 50th birthday gift for wife , and not wanting to take then risk of not being able to get them as they match her necklace I simply wanted the money minus the excees , not complicated I would of thought. All I got was as page 38 of your terms , no customer service no understanding and certainly not being listened too as a customer....”
“Cancelled my policy and kept my 1st installment, accused me of not living at my own address and advised they was reporting me for fraud. Due to the V5C being in my daughter's Name.”
“Absolutely useless, no way of contacting them. There online experience is a continuous circle of disappointment and phoning there claim line to cancel is NOT possible. THEY ARE INSTRUCTED NOT TO HELP YOU. They are waiting to run over the 14 day period so they can then charge for the cancellation at £25-50 ... so remember to add this to your quote before you start..”
