“My policy was set NOT TO 'auto renew' yet they did it anyway and stung us with an additional £100 + on the policy. They dont have a contact number and as of 09h40 on the 14th April 25, their chat help is not available. Zero customer service and I will never use them again. Still trying to get the policy cancelled.”
“Terrible service, impossible to use app/online services. Don’t take the risk with this insurance, I imagine it would be a nightmare trying to make a claim”
“Received a payment from me for my car insurance but are claiming they did when I have multiple evidence from my bank. They don’t communicate at all and it’s ridiculous you can’t talk to someone on the phone. My bank have sent me proof of the money being successfully sent but quotemehappy haven’t apparently received it. Very strange”
“Complete waste of time and money. I will not recommend this insurance company to anybody else. My experience was beyond disappointing due to how poorly the online service deals with emergency customer queries that concern payments. This company has not explained or answered any of my questions on why they haven't validated my documents, as to my belief and my previous insurance companies, my documents have been issued correctly. Following this, my premium price was increased incorrectly and I was not able to contact anybody about this. After attempting their live chat and waiting for 30 minutes without an answer, the session was cancelled on me. In addition, I am also concerned that my details have been changed without my consent after I have started my policy with them. This is simply fraud. It seems this is not an insurance company for young drivers overall. Luckily, there are other companies who are willing to listen to their customers over the phone because they have a call center number available. Customer lost after 3 weeks.”
“So Quote Me Happy, no customer service number, no way of contacting on the website as the 'live-chat' simply doesn't work. Chatbot is absolutely useless, the only way to contact them is through a complaints procedure. Avoid using at all costs they are the absolute worst out there!”
“I have recently taken out home insurance, was not the cheapest but in between, however i did put certain things on different category ie certain watches and the like.
I unfortunately need to make a claim for a laptop which was insured separately. I sent them pictures of the damage . After a bout of interrogation on
How,Why,When They want me to send them the pc (which yes they pay for) but i be without my pc for a week which is unacceptable you pay extra for service and nt to be treated like you are trying to do them .I have not claimed anything for around 10 years.”
“My motor insurance policy with QUOTEMEHAPPY, was due for renewal in late December.
When I checked why I had not been notified of renewal, I discovered that my cover had not been renewed because my husband was now 76.
I received no notification of this cancellation, leaving me uninsured.
QMH automated answer system was unable to cope with my questions.”
“Absolutely Terrible Service – Avoid QMH at All Costs
This is hands down the worst insurance company I’ve ever dealt with. Their service is awful, the premiums are outrageously expensive, and their online platform is completely unusable. I was in a non-fault accident over a year ago, and I still haven’t received the excess I paid for my car repairs. I will have to involve the financial ombudsman to get my money back.
Their account management system is a total disaster. I have to reset my password every time I try to log in, and now I don’t even receive the password reset emails anymore. It’s beyond frustrating.
I’ve had enough and canceled my policy. I wouldn’t recommend QMH to anyone. Do yourself a favor and stay far away from this company!”
“Recieved a renewal for my car insurance which had gone up over £100 for no reason, tried to contact them via the website as instructed to be informed they have no record of me been insured with them? Despite having no record of my insurance they have contacted me again to tell me my insurance has been renewed!! Tried again to contact them and again told no record of me been insured with them????”
“Charged me an extra £40 a month because I changed my address . Customer service was no help they would not answer my questions and spoke to me so rudely . Definitely worth shopping around for something else”
“Had our renewal for our Home insurance and it had increased by 124%. they are just a bunch of criminals.
Nothing has changed at our home so how can a 124% increase be justified, just trying it on.
Can't contact them only by live chat, really poor company avoid”
“I am genuinely shocked that this company exists , the reviews on here say it all. To summarise stay well clear of this company! I am baffled that anyone has anything positive about this company.”
“So I am a community mental health nurse and about 6 weeks ago whilst on a visit I got caught in the floods. I drove my Jaguar through a puddle in the road I couldn’t avoid and then lost my power steering and mode control. I called the insurance and they said an engineer would come out to look at Damage. Next day engineer called me to say he would not be coming out because it’s a common fault. I asked him were he got his info he said Google. So I called Jaguar and they said this simply isn’t true. So I contacted my insurance again. They said he should have come out and would sort it out. But could not give me a courtesy car as they hadn’t looked at it. This went on for 5 weeks and in the end I had to tell them I have no choice but to get legal team involved. The next day my car was picked up. However, sill no courtesy car as the engineer is yet to turn up at the garage to look at my car. I need my car as I am a community mental health nurse I told them this but they simply don’t care. I have business insurance and pay for a courtesy car. I believe Aviva insurance are the underwriters. So stay clear of these. They still haven’t sorted this and I’m about to go into week 7.”
